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Rhombus Processing House

Keeping thing simple. Rhombus Processing House. Hassle Free Processing!!!!.

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Rhombus Processing House

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  1. Keeping thing simple Rhombus Processing House

  2. Hassle Free Processing!!!! • We understand Originating Loan Modification files for Giant companies like yours is not a problem However, we also know how irritating & Time consuming it gets to Process those originated files to Approvals & Closings….. • We at Rhombus have come up with the best possible Solutions for to close & Process all of your originated files in a timely manner & you would like to know How????? 01

  3. Time is the Essence of Life!! As rightly said Time is the essence of Life & every Business & we rightly know this. It can be really very frustrating doing the repetitive things Like:- • Faxing • Case Tracking • Following Up • Negotiating • Resubmissions etc….. Good news is that we have a solution for all this…… 02

  4. Services that We Provide:- • Loan Underwriting • CRM • Data Management • Status Updates to Customers Via E-mail • Faxing / Submission • Follow Ups • Negotiations • Final Approval 03

  5. Why outsource to us in India???? • Some leading Mortgage Companies {USA & UK} have & are currently having their back • office Mortgage operations in Mumbai India to name a few are :- • Citigroup • Bank of America {Countrywide} • Lehman Brothers • Ocwen • Sunwest Mortgage • JP Morgan Chase • Barclays {UK} • Capital one etc…. 04

  6. 1.Document Preparation / Processing. Filling up Income & Expense Statement. Following Professional Standards as per lender requirement. Drafting Hardship letter for the Customer. Property Valuation & Comparable checks. 05

  7. Filling up Income/Expense 06

  8. 2. Uploading Documents CRM or Any other systems Uploading collected documents on CRM or any other used systems. Adhering to 100% accuracy & document Labeling. Cropping & Merging for required documents. Helps in sorting and easy referral. Real Time Updates on the CRM which the customers can check on line, in turn this helps in avoiding unnecessary phone calls at your office. 07

  9. Data Management System {CRM} 08

  10. Detailed Info about the Case 09

  11. Real Time updates & Comments 10

  12. Professional Documentation 11

  13. Lender Specific Forms for Submission 12

  14. More Forms……… 13

  15. More Forms….. 14

  16. 3. Case Research Detailed study of lender matching programs. Lender preferred Documentation for Submission. Lender TAT. Program Qualification Requirements. Providing Recommendations that can qualify the borrower Quickly. 15

  17. Property Value Change 16

  18. 4. Application Submission. Submission & Stacking up package as per lender guidelines. Submitting Entire Signed package to the Lender in their preferred format. Frequent follow ups with Clients giving them appropriate Lender update. ……………………………………………………………….............................................................. 5.Lender Follow up Negotiator Assigned • Frequent Lender Calling. • Submission of required documents as and when required by the lender. • Clearing Lender Queries. • Clearing all the gate keepers till Negotiator is assigned. 17

  19. Recap on Things we do…. • We send the completed information package to the client's lender or lenders. • We contact the lender to have the modification case assigned and delegated to a loan rep • We send additional requested information to the loan rep. We only send what is asked for. • We review information with the loan rep. • We start the negotiation by requesting a specific amount of reduction and terms. • We review clients financial state with lender. We discuss all options with lender and we demonstrate why it is in the best interests of the lender to re-negotiate this loan rather than foreclose. • We spend HOURS and HOURS emailing the lender, and playing phone tag and leaving voice mails. • If the loan rep is not responding, we take the case up to higher levels of management 18

  20. Recap on Things we do….Continued……. • The Lender outlines what they would like to see from the borrower • We outline the realistic payment needed. • The lender requests additional information that was not requested during the initial contact. • We provide the lender with an up to date re-sale value of the property. • The Lender resubmits the information to their investor for a decision based on the information we have provided and their perception of the value of the property. • The Lender outlines what they would like to see from the borrower • We outline the realistic payment needed. • The lender requests additional information that was not requested during the initial contact. • We provide the lender with an up to date re-sale value of the property. 19

  21. Recap on Things we do….Continued……. • We review conditions to make sure it is the terms discussed. This is where a "Loan Mod Do It Yourselfer" gets hammered. They are not savvy to the hidden terms • The deal is signed by borrower and returned to the lender. • The deal is done. The homeowner gets to keep his / her home and has the new lower monthly payments and possibly a smaller loan than what they had before. • have provided and their perception of the value of the property. • The Lender makes first offer. • We discuss the offer with our client (homeowner) and we make a counter offer. • The Lender makes a counter to our counter. This may go on for days. • Finally, all parties agree on the loan modification terms and conditions. • The Lender wants to talk to borrower to go over conditions. 20

  22. We review conditions to make sure it is the terms discussed. This is where a "Loan Mod Do It Yourselfer" gets hammered. They are not savvy to the hidden terms The deal is signed by borrower and returned to the lender. The deal is done. The homeowner gets to keep his / her home and has the new lower monthly payments and possibly a smaller loan than what they had before. Recap on Things we do….Continued……. 21

  23. 6. Negotiations Our team will submit your financial package to your lenders and begin negotiations.  We will continue negotiations until an acceptable agreement has been received and approved by you & the homeowner. ……………………………………………………………….............................................................. 7. Approval • When your request is approved, final modification documentation will be sent to you for your approval.  22

  24. List of Some Approvals 23

  25. List of Some Approvals Continued…. 24

  26. List of Some Approvals Continued…. 25

  27. More Approvals Can be Provided on Request 26

  28. Security Measures:- • Watchdog records all the activities done by Processors on every work station. • Paperless Organization • 24/7 CCTV Camera surveillance {you can have the access} • All calls are Recorded & Monitored. • 24/7 Security Guards • Cell Phones are not allowed • Paper Shredders 27

  29. Contact Us Please contact us to discuss the pricing …. Rhombus Technologies Inc. 82-36, 259th St., Floral Park, New York, 11004 Contact Person: Rekha Singh (Rebecca) Tel: 1-877-869-7950 Fax: 1-800-309-6316 Email: rebecca@rhombustech.net Url: www.rhombustechnologies.com 28

  30. Rhombus Technologies Pvt.Ltd. 601,Dhanthak Plaza,Makwana Road,Marol .Andheri(East),Mumbai 59 | T: +91 22 2850 1416 | F:+91 22 6692 6600 82_36 259 St Floral Park NY 11004 | T:866-833-6840 | F: 800-579-4118z Keeping thing simple

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