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Using Self-Management Tools to empower residents in Hertfordshire and grow local Initiatives

Using Self-Management Tools to empower residents in Hertfordshire and grow local Initiatives Richard Manby. Agenda. What is Self-management? Demonstration Local activity in Hertfordshire Next Steps. Booking a vacation. 1980s. Booking a vacation. 1990s. Booking a vacation. 2000s.

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Using Self-Management Tools to empower residents in Hertfordshire and grow local Initiatives

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  1. Using Self-Management Tools to empower residents in Hertfordshire and grow local Initiatives Richard Manby

  2. Agenda • What is Self-management? • Demonstration • Local activity in Hertfordshire • Next Steps

  3. Booking a vacation 1980s

  4. Booking a vacation 1990s

  5. Booking a vacation 2000s

  6. Impact of Self-management • Administration and overheads reduced • Enabling customers to do the work • Greater choice + control • Overview of available services • Value of data • Trends in demand/supply • Yield rations/overbooking • User simplicity

  7. Challenges of Self-management • More expensive systems • Building • Hosting • Needs scale • Getting initial liquidity can be challenging

  8. Self-management’s inexorable march • 64% of Brits have used a self-management website • (ONS – 2011)

  9. Self-management in the public sector

  10. The current standard in volunteering

  11. Social care: “I want support to go shopping at lunchtime….”

  12. Social care: “I want support to go shopping at lunchtime…. …in Stockport.”

  13. Social care: “I want support to go shopping at lunchtime…. …in Barnet.”

  14. Social care: “I want support to go shopping at lunchtime…. …in Harrow.”

  15. Uses of our platforms • Volunteering & Time-banking • Social Care • Service Users needing support • Carer Breaks • Respite Beds • Interactive Community Directories • Slivers-of-Time Working • Additional Hours System

  16. How it works • Alan Ashford is the father of Gary a disabled teenager. In the next few minutes he wants to: • Book a paid care support worker to look after his son later today. • See if a volunteer will take Gary swimming tomorrow morning. • Book a respite bed for next week.

  17. Local activity in Herts: • Herts CC has embraced self-management. • In conjunction with Crossroads they set up Book Your Own Breaks so Carers could book breaks on their own terms: www.bookyourownbreaks.com • This service has expanded to: • Enable carers who want to book volunteer sitters through Breakaway • Launch a respite bed marketplace in conjunction with HCPA • Underpin timebanking pilots in North Herts and Watford and Hertsmere

  18. Local uses in Volunteering: • The Volunteer Centres • To underpin a new initiative called Skillsshare where small businesses can book local volunteers to help them. • West Hertfordshire Hospitals • Transport • Companionship • Other services like covering reception • The Fire Service • Fire Safety awareness • Home Safety Checks • Security Checks

  19. NESTA Project • Establish which other services might like to use Slivers in Hertfordshire • Catalyst for activity • Demonstrate increased activity • Technology changes • Joined up approach

  20. Reporting Activity in Hertfordshire since launch:

  21. Reporting Activity in Hertfordshire since launch:

  22. Feedback from Carers “The system is quick and easy to use.” Mrs A Mrs G’s family said “being able to book it at our convenience would make life easier for us.” “This booking puts me back in control of my life and is a huge support” said Mr T “The care support worker was wonderful.” Mrs B

  23. Social Business promoted by: Giving White Paper

  24. Some key customers

  25. Next Steps • Feedback and discussion • Thoughts on where else it could be used locally Thanks for listening Richard Manby Slivers-of-Time Markets Unit 3, Essex House 375-377 High Street Stratford, London. E15 4QZ richard.manby@slivers.com0208 227 9492

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