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Digital Transformation in Organisations

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Digital Transformation in Organisations

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  1. In an age of rapid change and disruption, organisations must either keep pace or die. The transformation of practices, changing markets, emerging technologies and new trends can be overwhelming, but with a digitally ready workforce, which benefits from authentic, situated learning and development (L&D), the task can be made easier. Digital transformation in organisations is not easy, but can be successfully achieved, especially where key personnel – a critical mass of individuals – know how to leverage the power and potential of digital technology to manage change. In this interactive session we will explore the following ideas: Change and digital transformation New models of L&D Digital readiness L&D as change agency Barriers and enablers for innovation New technologies and the future of learning and development

  2. Digital Transformation in Organisations Steve Wheeler @SteveWheeler Steve Wheeler Associates Ltd ZenosFrudakis: Freedom

  3. “There is another kind of disruption. It is the kind that lifts you out of a state of stagnation and promotes impetus, forward motion.” Wheeler (2019), p19.

  4. Without a vision the people perish(Proverbs 28:18) What is your organisational vision? Photo by TQP Ali: https://unsplash.com/photos/6ph30MA6_4E

  5. Digital Transformation involves more than technology “Digital transformation forces wholesale change to the foundations of an enterprise — from its operating model to its infrastructure, what it sells, and to whom and how.” – Harvard Business Review (2017) “While the digital transformation of industries will be profound, we must keep in mind that it will have wider economic and social impact, too, as with previous revolutions driven by steam and coal, electricity and computers.” – World Economic Forum (2016) “….there is the psychological aspect in which companies tend to focus on what made them successful and don’t take notice when something new comes about.” – Investopedia (2018) “To succeed with your digital transformation, members of leadership need to build new digital ways of working that become part of the corporate DNA and are embraced by every member of your team.” – Forbes (2018) “Culture eats strategy for breakfast.” – Peter Drucker

  6. Image source: https://www.visualcapitalist.com

  7. Significant Challenges Impeding Technology Adoption Horizon Report 2019: https://library.educause.edu/resources/2019/4/2019-horizon-report

  8. A sticky situation…. Photo by Callum Lewis: https://unsplash.com/photos/9RGPG_ksS3Q

  9. important People are impotent unique “Promoting learning that can be applied immediately and authentically to the workplace will benefit everyone within the organization. It invests in the most important asset any business owns – human intellectual capital.” (Wheeler, 2019) Photo by Rob Curran on unsplash.com

  10. What barriers to innovation have you seen? Photo by Mitch Lensink: https://unsplash.com/photos/Ismnr6WSHCU

  11. Photo by Dylan Mullins: https://unsplash.com/photos/Qmjq21UYtaE

  12. The Reimagining of Business Digital transformation is the process of using digital technologies to create new (or modify existing) business processes, culture, and customer experiences to meet changing business and market requirements. - Salesforce (2019) Photo: Samuel Zeller: https://unsplash.com/photos/a665VjJrH1w

  13. In mass extinction events, the voids are rapidly populated by the survivors… Discontinuity, driven by disruption, is the rule. Tom Siebel (2019) Digital Transformation: Survive and Thrive in an Era of Mass Extinction

  14. Corporate Mass Extinction

  15. PunctuatedEquilibrium(adapted from Siebel) Long Term Stability Innovation Disruption New Stability Graphic concept by Steve Wheeler

  16. Creative destruction, in essence, is when a new invention destroys what came before it. Joseph Schumpeter declared that “this process of Creative Destruction is the essential fact about business.”  –Hoppock (2019)

  17. Learning Unlearning Relearning Photo by Steve Wheeler

  18. Change and Digital Transformation Q: How do you know when you see transformation? Q: How can we help transformation to occur? Photo by Suzanne Williams: https://unsplash.com/photos/VMKBFR6r_jg

  19. Maloney’s 16% Rule: Once you have reached 16% adoption, message and media strategy must be changed from one of scarcity to one of social proof, to accelerate through the chasm and past the tipping point. The Chasm 34% 34% 13.5% 16% 2.5% Techno Enthusiasts Techno Pragmatists Technophiles Techno Conservatives Techno Sceptics Rogers – Diffusion of Innovation (1962)

  20. Changes that make previous actions obsolete Disruption Transformation Event Horizon Innovation Changes that Create new actions Degree of discomfort Iteration Changes that improve actions Inertia Too much disruption (back to inertia) No change Impetus of change Graphic and concept by Steve Wheeler (Adapted from Clay Christensen)

  21. Everett Rogers – Attributes of Innovation Relative Advantages Is it an improvement? Compatibility Is it appropriate? Complexity Can you understand it? Can you test it? Trialability Can it be seen elsewhere? Observability Graphic concept by Steve Wheeler

  22. Tethered Mobile Photo by Steve Wheeler

  23. Standardised Personalised Vs

  24. Paragogy Heutagogy Connectivism Rhizomatic Learning Expert led Learner led Photo by Steve Wheeler

  25. Trends in Learning & Development Just for me Apprenticeship model Just in case Standardised Courses Just in time Bespoke Courses Just for me Personalised Learning Just enough Personal Learning Environment Graphic concept by Steve Wheeler

  26. “60% of all Internet pages contain misleading information.” • Thomas Edison We all need digital literacies https://commons.wikimedia.org/

  27. Learning 2.0 – Digital Literacies Fluency Literacy Competency Skill Graphic by Steve Wheeler (2013)

  28. New ‘literacies’ for Learning 2.0 • Social networking • Privacy maintenance • Identity management • Creating content • Organising content • Reusing and repurposing • Filtering and selecting • Self presention • Transliteracy http://www.mopocket.com/

  29. Skills for Learning 2.0 Connection Context Complexity Connotation Adapted from: Mark Federman (2012) Graphic by Steve Wheeler (2013)

  30. Digital Competence Framework 2.0 Information and Data Literacy Communication and Collaboration Digital Content Creation Problem Solving (e) Safety Source: ec.europa.eu/en/digcomp/digital-competencie-framework Graphic by Steve Wheeler (2018)

  31. Social Dimension Sharing Content Social Networking Self Presentation Transliteracy Identity Management Creating Content Transliteracy Personal Dimension Knowledge Management Dimension Filtering and Selecting Content Reusing, Remixing, Repurposing Privacy Maintenance Graphic by Steve Wheeler (2016)

  32. New Technologies and the Future of L & D Photo by Tom Parkes: https://unsplash.com/photos/Ns-BIiW_cNU

  33. The Future...? ‘Change is no longer linear. Now it is exponential.’ – Ray Kurzweil • 1989: ‘The future is multi-media’ • 1999: ‘The future is the Web’ • 2009: ‘The future is smart mobile’ • 2019: ‘The future is pervasive tech’ Photo source: hof.povray.org

  34. Source: McKinsey & Company (2019)

  35. Concept and Graphic by Steve Wheeler

  36. Thank you W: steve-wheeler.net E: steve@steve-wheeler.net B: steve-wheeler.co.uk T: @SteveWheeler Photo by Steve Wheeler

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