Outreach

1. Outreach The Future is Out There for enabling Evidence-Based Practice & Information Literacy Sue Jennings – Outreach Librarian Lancashire Care NHS Foundation Trust – Thursday 31st March 2011

2. Introduction – A bit about Me! • Background - started in Public Libraries, total 11 years, 6 years Universities, 3 years Colleges, 3 years as a School Librarian and finally NHS but still working ½ day in Public Libraries! • Started at Lancashire Care NHS Foundation Trust in September 2007, no previous experience of Outreach or Mental Health. • First Outreach Librarian at the trust. • The Trust provides mental health and substance misuse services for around 1.4m people and employs approximately 3,700 staff across 100 sites.

3. Don’t Panic – Think Opportunity • Help! – Where do I start?

4. The Beginning • I was brought in in September 2007 to make access to information and training more flexible. • There were two part-time library assistants and a library manager. • The library service was underused. It needed creative marketing and a professional librarian with a vision to modernise it. • There was no manual, no other person to ask, what was needed was a few essential ingredients!

5. Outreach – Essential Ingredients • Passion • Vision • Commitment • Belief • Friendliness

6. What makes Outreach different? • Flexible • Forward thinking • Bold • Problem solving • Sense of Humour • Promotion • Communication skills • Max your IT skills • Like helping people • “Thinking outside of Box”

7. Set yourself some Objectives • To provide timely and relevant information and knowledge resources. • To maintain a current and well-balanced collection of documents, journals and other resources. • To provide a flexible training - information literacy training for all staff, at their place of work or at the library. • To ensure a high level of provision of electronic resources for readers 24 hours a day via the library blog and current awareness bulletin. • To develop new initiatives in line with the trust’s objective to improve patient care. • Provide an Outreach and literature searching service ensuring flexibility and convenience for staff.

8. Create Partnerships Early On • Occupational Therapist’s (OT’s). • Lead’s in different areas. • Personalise your emails. • Talk to staff who happen to call in the library, introduce yourself first. • Try and get a spot on your Trust Induction, however small. • Get to know your Communications Department. • Get to know your IT Department.

9. Inspire – Make a Difference Lancashire Care Blog bridges the physical gap with staff http://lancashirecare.wordpress.com Blog led to - • Information Literacy training of Occupational Therapist’s (OTs). • Evidence-Based Training Day. • Reflects current trends in Mental Health • Most effective Marketing tool you will ever use

10. Blog’s & CAB - Love at First Sight • Blog is effective • Add the magic ingredient • Create something Special!

11. Current Awareness Started February 2008 Bulletin’s content is aimed at all staff. 1,393 hits was our busiest day, when the ‘Focus’ was on CBT Requests for full-text articles up to 220 Average is 109 Literature Searches are currently 42 per month above average compared to other Trust’s Other Trusts are requesting to use our ‘best practice’ • Inspires • Ignites • Expands It’s great!  I started reading the printed info last Friday and there are some useful points to relay to the Support Worker Team during the next house meeting / staff training day.  I will also find the info good for including Care Plans for the clients. Amanda Crook Thank-you for the latest Current Awareness bulletin. May I say I still think this is such a fantastic idea, so helpful, and very powerful in encouraging staff to increase their knowledge base. Many thanks for your efforts with this.Tania Mann

12. Relationships Built – Partners Together The dilemma – What do you do with 200 new books with no home?

13. Patients, OTs, Library & HCLUWorking Together Using Library evidence, OT evidence and Patient evidence to support the New patient library at Guild Lodge, Medium Secure Unit.

14. NICE with NO Barriers Brings • Flexible, training and awareness of evidence-based practice to staff • Toolkit for training • New initiatives • Bibliotherapy • Topic Files • Recognition at a National Level of the Trust and Library service Partnership Working • Patient & Carer Co-ordinator for Older Adult Network • Trust’s - NICE Implementation Lead • NICE NICE with No Barriers: How to make NICE & Information Literacy part of your clinical practice http://www.nice.org.uk/usingguidance/sharedlearningimplementingniceguidance/examplesofimplementation/eximpresults.jsp?o=477

15. What Staff are Saying ….. I am going to be developing an audit tool asking pertinent questions regarding physical health checks and think this paper could provide some good pointers.Many thanks Jacqueline Watson Clinical Audit & Effectiveness Lead Hi Sue. Well done with your NICE dissemination award thing! You do offer such an invaluable service- I think the library service is one of the few areas of excellence in this trust! Patricia Stead At a time when much is shrinking in public services, it’s particularly encouraging that Sue so often delivers much more than she is asked for, with good humour, and usually at the speed of light Dr Alistair Smith – Clinical Psychologist Sue works really hard, she gets all the staff she trains really enthusiastic, is incredibly helpful to me and my role personally and an wonderful asset to our Trust. Pam Tester NICE Implementation Lead

16. Conclusion but Never the End! • Better patient care • More informed staff • Underpins Evidence-Based Practice • Supports Information Literacy • Central to the Trust’s Information needs • Library Service which is responsive to user needs • Developing expertise in subject area • Programme of training • Exploiting Web 2.0 technologies • Makes the job more interesting and rewarding

17. Thank You & Questions? Thank You Questions