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Do the COQ Categories Apply?

Do the COQ Categories Apply?. How Do Garvin’s Eight Dimensions of Quality Fit?. What Is the Most Important Metric?. What Is the Economic Impact of Poor Service Quality?. Is Service Quality Harder to Define Than Manufacturing Quality?.

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Do the COQ Categories Apply?

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  1. Do the COQ Categories Apply?

  2. How Do Garvin’s Eight Dimensions of Quality Fit?

  3. What Is the Most Important Metric?

  4. What Is the Economic Impact of Poor Service Quality?

  5. Is Service Quality Harder to Define Than Manufacturing Quality?

  6. Is Service Quality Harder to Maintain Than Manufacturing Quality?

  7. Define the Role of IS

  8. Is Zero Defections Too Stringent?

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