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Supporting UChicago’s Global Presence

Supporting UChicago’s Global Presence. CSG Fall Workshop 2012. Centers, not campuses Support a variety of activities Classes in study abroad programs Exec MBA Program Visiting faculty and students conducting research Recruiting (students and faculty) Conferences and meetings

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Supporting UChicago’s Global Presence

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  1. Supporting UChicago’s Global Presence CSG Fall Workshop 2012

  2. Centers, not campuses • Support a variety of activities • Classes in study abroad programs • Exec MBA Program • Visiting faculty and students conducting research • Recruiting (students and faculty) • Conferences and meetings • Alumni activities

  3. Current Locations • Beijing (University) • Paris (College) • London (Booth) • Singapore (Booth) • India in planning (University)

  4. Support Strategies • On-site IT Liaison • Local IT vendors as partners • Manage services from the core when: • University policy is important • Scale is an advantage • Specialized expertise is required • Real-time response not required • Provide services locally where that makes more sense • Local knowledge is needed • Scale is an impediment • On-hand presence is required • Immediate response is needed

  5. Core Services • Network design and procurement • IdM • Authn/z • Network security logging • Network availability monitoring • Computer imaging and backup • Applications • Tier 2 support

  6. Local Services • Desktop support • Land-line and cellular telephony • Desktop/server procurement • Local server administration (e.g. print servers, local storage) • Building access/security controls

  7. On-site IT Liaison Role • Jack of all trades • Employee of the Center, dotted line to campus • Procurement, preparation, deployment, and maintenance of local devices • Tier 1 support for devices, software, and applications • Minor maintenance for network equipment – hands on the ground for Tier 2 • Interface with local service providers • Interface with IT Services and divisional IT staff • Additional duties as needed (e.g. web content authoring, AV duty, photography/videography)

  8. Local providers • Separate providers for different purposes: • telecom • national R&E network • systems integration

  9. Issues & Challenges • Time differences! • Local IT liaison skill set – jack of all trades vs. deep knowledge • Software licensing for center employees • Coordinating networking with local providersand institutions • Knowing when standard campus models will work or when a new approach is needed

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