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HELP

i. HELP. Information Technology Department February 11, 2013. Today’s Overview. New System. New Environment. Better Service. Welcome to iHelp. http://portal.megaworldcorp.com. http://portal.megaworldcorp.com/ihelp. Learning Objectives. User’s console New Request

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  1. i HELP Information Technology Department February 11, 2013

  2. Today’s Overview

  3. New System

  4. New Environment

  5. Better Service

  6. Welcome to iHelp

  7. http://portal.megaworldcorp.com http://portal.megaworldcorp.com/ihelp

  8. Learning Objectives • User’s console • New Request • Online approval • Request Status

  9. Username • Employee number • Password • (iRegister)

  10. User’s information

  11. Chat to IT • Inquiry • Follow up • Quick fix

  12. New Ticket • Create • Repair • Recover

  13. Real Time • Monitoring • Approval • Status

  14. Information • Details

  15. How to create Job Request…

  16. New Ticket Click on the ‘drop-down’ menu

  17. Job Type Internet Email Printer Troubleshoot Program N/A category

  18. Internet Request New Internet Connection Block / Unblock Website No Internet Access Problem Cyberoam Error

  19. click CREATE button.

  20. New Internet connection.

  21. New Internet connection. • Advance user • RnD • Standard user • Regular websites • Needed • Date required

  22. Browsing Accomplished Form Request Confirmation

  23. How to Monitor & Approve request

  24. There are four (4) Pending Request To approve a request: -click on check box -click on check-all -click on Approved Selected Control No: 14, 13, 12, 11

  25. After approval Pending Request is now down to 3 Notice Control No. 14 is removed from the list. Control No: 13, 12, 11

  26. Completed Request List of completed Job Request that requires user’s conforme.

  27. On Process Request List of Job Request attended and acknowledged by I.T. Support group

  28. Closing the Job Request

  29. Completed Request • User will receive email regarding the completion of the Job Request The user has one (1) completed job request. NOTE: The user must acknowledge the completed job request otherwise he/she wont be able to create a new request.

  30. Completed Request • The details of the Job Request are listed on the confirmation form including the; • immediate head comment • and the I.T. support’s remarks. • User must select from the drop-down menu his/her I.T. Rating • Closing the Job Request means that the requirement has been served

  31. Completed Request Once the job request is closed; Completed Request and Closed Request status will be updated.

  32. iHelp Technology learning curve

  33. Technical Support Made Easy Real Time Update Job Request approved Processed Job Request Create Job Request Time Spent

  34. Online Job Request • Working from office • Working offsite • Request your technology requirements

  35. Who’s Who

  36. Need HELP?…WE are more than happy to help YOU.

  37. HELP Thank You i

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