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Marisa TorrierI Associate Editor, Physicians Practice

Marisa TorrierI Associate Editor, Physicians Practice. WHAT IS A PATIENT PORTAL?. Q:. What is a patient portal?. A:. A patient portal is a Web-based application that allows two-way communication between healthcare providers and their patients. WHY PATIENT PORTALS?. WHY PATIENT PORTALS?.

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Marisa TorrierI Associate Editor, Physicians Practice

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  1. Marisa TorrierI Associate Editor, Physicians Practice

  2. WHAT IS A PATIENT PORTAL? Q: What is a patient portal? A: A patient portal is a Web-based application that allows two-way communication between healthcare providers and their patients.

  3. WHY PATIENT PORTALS? WHY PATIENT PORTALS? Five Reasons to Hop the Portal BandwagonNOW: • Reduce phone traffic handled by staff • Patients love to communicate online • HIPAA compliance • Helps ensure more timely bill pay • Helps you meet meaningful use

  4. MEANINGFUL USE WHY PATIENT PORTALS? Stage 1 Core Requirements: • Provide a clinical summary of each visit to at least 50 percent of your patients within three business days. • Upon request, provide 50 percent of patients with electronic copies of their health information (including lab results, medication lists, allergies) within three business days. Stage 2 Proposed Requirement: “ Offer patients the ability to view online, download, and transmit health information within four business days of the information being available to the EP.”

  5. PORTALS ARE GAINING POPULARITY • 29% of practices currently usinga portal Source: 2012 Physicians Practice Technology Survey of more than 1,300 respondents

  6. What makes a good portal?

  7. CHARACTERISTICS OF A GOOD PORTAL • A good portal is: • Easy to use for providers, staff, and patients • Designed to improve efficiency in your practice’s day-to-day functions • Secure, robust, and functional

  8. HOW ELECTRONIC MESSAGING WORKS • This is not a new version of e-mail • Providers and staff leave messages for patients in their portal account, and vice versa • The patient uses a secure password and log-in to see his messages

  9. INSIDE THE PORTAL • What Patients Can Doin the Portal • See test results • Pay bills • Make appointments • Manage prescriptions • Gain information about chronic diseases

  10. PERSONA #1 HOW MUCH DOES IT COST? Costvaries • Monthly fee per provider, usually as anadd-on to your monthly EHR costs. • Sometimes there is a start-up fee (which may be waived). • Standalone product purchase: $1,500 to $3,000 up front; may or may not include a monthly service or licensing fee.

  11. PICKING A PORTAL Questions to Ask/Criteria to Consider: • Will the portal interface to your current EHR? • Is it sold separately as a feature or only with the EHR system? • Does the portal allow you to provide the patient with ready access to the criteria for CMS’ Meaningful Use EHR incentives? • Is the portal HIPAA-compliant?

  12. PICKING A PORTAL Questions to Ask/Criteria to Consider: • What features does the patient portal have that willengage patients? • What will the patient experience be like? • How user friendly is it for providers and staff? • How customizable is it?

  13. PICKING A PORTAL Questions to Ask/Criteria to Consider: • What needs to be done by your practice? • Is there a backup plan? • Does the vendor offer safety and uptime guarantees? • Are you able to see actual chart information? • What is the process for enabling patient access to the portal?

  14. GETTING PATIENTS TO THE PORTAL Worried your patients won’t enroll in the portal? Try these tips: • Don’t just ask for patients/ e-mail addresses. Make sure they know why you want them. • Talk about the portals benefits. • Offer to help show portal, in person, to older patients, or those who are technologically challenged.

  15. FOR MORE INFORMATION Marisa Torrieri Associate Editor Physicians Practice Marisa.Torrieri@ubm.com 203.523.7058.

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