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Beyond the Training Room: A Training Systems Role in Developing Organizational and Workforce Capacity

Beyond the Training Room: A Training Systems Role in Developing Organizational and Workforce Capacity. Kathy Jones Kelley , OE Consultant, APHSA. Session Overview. A Continuous Improvement Approach Stories of Continuous Improvement

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Beyond the Training Room: A Training Systems Role in Developing Organizational and Workforce Capacity

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  1. Beyond the Training Room: A Training Systems Role in Developing Organizational and Workforce Capacity Kathy Jones Kelley, OE Consultant, APHSA

  2. Session Overview • A Continuous Improvement Approach • Stories of Continuous Improvement • Organizational Effectiveness: Application to Your Training System

  3. A Continuous Improvement Approach • Guided by common vision, mission and values • Continue to ask yourselves “what is going well to support our vision, mission, and values?” and “what do we need to do differently?” • Continue to ask key stakeholders to provide feedback and evaluate your effectiveness to guide your development • Defined Strategy to guide growth and development • Partnerships with Shared Leadership • Commitment to continuously improve practice for children, youth, and families

  4. A Continuous Improvement Story - PA • Why Change? • Vision for front-line practice that supported positive outcomes for children and their families • Process and Tools to Support Continuous Improvement • AHA evaluation • Curriculum development, training evaluation and TOL experts • PA Practice Standards • CFSR/PIP • APHSA OE Models (internal and external)

  5. A Continuous Improvement Story - TX • Why Change? • Vision for creating leadership teams that could drive continuous improvement in delivery of services to children and their families • Process and Tools to Support Continuous Improvement • Casey Family Programs • APHSA OE Models • OE Sustainability Team • CFSR PIP

  6. Organizational Effectiveness: Application in Real Time to Your Training System OE is a systematic and systemic approach to continuously improving an organization’s performance, performance capacity, and client outcomes.

  7. Organizational Effectiveness: Application in Real Time to Your Training System • Real World Observations • Experiential Learning Cycle • Typical Training Approach versus “Learning-by-Doing” • OE Models and Tools • Application to the Organizational System • Using OE to Guide Your Transformation

  8. OE ModelThe DAPIMModel: A “Flywheel” Define Monitor Assess Performance & Capacity Implement Plan

  9. OE ModelThe Organizational System S t r a t e g y Performance Inputs (Resources) People Materials Equipment Finances Performance Capacity Outcomes: Health Safety Permanency Self-Sufficiency Outputs: Services Products Relationships Data & Analysis Trust Values Budgeting & Fiscal Capacity Workforce Capacity Functional Capacity Service Delivery Environmental Feedback

  10. OE ToolsOE Handbook • Content • Getting Ready for Continuous Improvement Work • Continuous Improvement Methods • Facilitation Skills • Inside-Out Approach: Team Activities

  11. Organizational Effectiveness : Application in Real Time to Your Training System In a Training System: • Facilitate dialogue and action planning with leadership teams on strategy, strategic readiness, and building performance capacity through organizational continuous improvement assessment, versus administering individual training needs assessments • Facilitate dialogue and action planning with mid-managers and supervisors on agency culture and structure, key process and daily operations

  12. Organizational Effectiveness : Application in Real Time to Your Training System In a Training System: • Develop and deliver targeted training, technical assistance and transfer of learning support in real time, versus delivering standardized curriculum • Focus on continuous improvement and building both organizational capacity and performance results, versus getting a training “score”

  13. Organizational Effectiveness : Application in Real Time to Your Training System In an Organization: • Turning OE models and methods into a way of doing business • Applying OE models to strategic planning as well as implementation of new practices and/or organization issues • Viewing “classroom training” as one of many options for developing performance capacity

  14. Organizational Effectiveness : Getting Started Your real world situation: • What is your vision? • What is holding you back from getting there? • What supports do you have in place to assist you?

  15. Contact Information and Upcoming Events • Web-site • www.aphsa.org • E-mail address • Kathy Jones Kelley kkelley@aphsa.org • NSDTA Institute • September 21-24, 2008; Atlanta, Georgia

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