Integrated Data Protection Solutions

1. Integrated Data Protection Solutions Dave Barnett Tivoli Software Specialist UK, Ireland & South Africa

2. Session 3 Agenda • The Common Problems (IT & Business) • Visibility Control & Automation • Tivoli Software Integration • Protecting Virtualised Environments • Process Managers “The conduit to CCMDB” • Overlap with IBM Project Big Green! • Seminar Summary and Conclusions Tivoli Integration | Dave Barnett

3. Project X Project Y Project Z Web Server Web Server Web Server Application Application Application Authentication Server Authentication Server Authentication Server File & Print File & Print File & Print Database Server Database Server Database Server Disk Storage Disk Storage Disk Storage Disk Storage Disk Storage Disk Storage The Common IT Problem n x Management + n x Power + n x Cooling + n x People = Expensive Inflexible IT Tivoli Integration | Dave Barnett

4. BladeCenter BladeCenter Consolidation VMware ESX AIX LPAR VMware ESX AIX LPAR Disk Storage The Common IT Solution Virtualisation Storage Virtualisation Tivoli Integration | Dave Barnett

5. The Goal - IT Resource Optimization Tivoli Integration | Dave Barnett

6. What Does Virtualisation Do For Us ? • Over recent years Virtualisation has proved to be one of the most significant innovations in IT • As a direct result of Virtualisation we have seen : • Better Utilisation • Increased Productivity • Increased Flexibility • Easier Migrations • Centralised Management for Server and Storage Farms All Good Right! Tivoli Integration | Dave Barnett

7. VMware ESX AIX LPAR VMware ESX AIX LPAR Storage Virtualisation Virtualised Environments • So the aim of Virtualisation is to reduce complexity, and risk whilst increasing flexibility. • But… • How do you measure it? • How do you exploit it? • How do I protect it? • How can the business measure the impact / value? Tivoli Integration | Dave Barnett

8. Visibility Control Automation Business & IT Alignment Through VCA Tivoli Integration | Dave Barnett

9. Business and technology integration addresses many top inhibitors to innovation: • Limited funding for investment • Government restrictions • Inflexible physical and IT infrastructure • Process immaturity • Insufficient access to information Enabling Innovation for Your Business 78% of CEOs believe integrating business and technologyis fundamental for innovation Organisations with extensive integration of business & technology were twice as likely to report reduced costs and grew revenue 5% faster than their competitors. Source: IBM Global CEO Study 2006 Tivoli Integration | Dave Barnett

10. Tivoli Business Service Manager Tivoli Provisioning Manager Productivity Center Tivoli Usage and Accounting Manager Tivoli Monitoring Tivoli Storage Manager Leverage Integrated Solutions Bridging the Business with IT Chargeback Tivoli Offers a Complete Set of Integrated Solution Components to Augment The Business Environment, Driving Flexibility and Delivering Business Services When you Need Them. Automatic Provisioning End to End Monitoring Data Lifecycle Management Enterprise Class Data Protection Tivoli Integration | Dave Barnett

11. Tivoli Business Service Manager Tivoli Provisioning Manager Productivity Center Tivoli Usage and Accounting Manager Tivoli Monitoring Tivoli Storage Manager Tivoli Software Integration Productivity Center Our Heterogeneous Storage Management Platform No1 in the Gartner Magic Quadrant “Gartner March 2007” Data Lifecycle Management Tivoli Integration | Dave Barnett

12. Policies Analysis Free Capacity Leave this alone Delete this Delete/share this Clean this - often Delete/Archive this - often Invest in storing, accessing, managing and protecting this Data Management & Rationalisation – Key to Optimisation Green Effect Data Rationalization is used to: • Establish valid groups of informationin order to apply effective data management standards and policies • Identify invalid data groups to reclaim and consolidate storage Best Practices • Use granular reporting capabilities that include file system detail • Utilize data analysis techniques to determine opportunities to reclaim and consolidate storage • Focus on sustaining improvements by connecting analysis output to process and policy improvements • Don’t treat all data the same way Remaining Storage Capacity System Files Non Business Files Invalid Data Duplicate data Redundant application data, log files, dump files, temporary files Stale / Orphan Data Valid Data Tivoli Integration | Dave Barnett

13. Tivoli Business Service Manager Tivoli Provisioning Manager Productivity Center Tivoli Usage and Accounting Manager Tivoli Monitoring Tivoli Storage Manager Tivoli Software Integration Tivoli Storage Manager Enterprise Class Data Protection. Backup, Recovery, Archive and Regulatory Compliance Appliance Enterprise Class Data Protection Tivoli Integration | Dave Barnett

14. Tivoli Business Service Manager Tivoli Provisioning Manager Productivity Center Tivoli Usage and Accounting Manager Tivoli Monitoring Tivoli Storage Manager Tivoli Software Integration Tivoli Provisioning Manager Provides IT with Intelligent Workflow Orchestration. Policy Driven Deployments from Server, Storage and Networks through to Applications. Automatic Provisioning Tivoli Integration | Dave Barnett

15. Tivoli Business Service Manager Tivoli Provisioning Manager Productivity Center Tivoli Usage and Accounting Manager Tivoli Monitoring Tivoli Storage Manager Tivoli Software Integration Tivoli Usage & Accounting Manager Delivering Cross Platform Usage and Accounting reports Wide integration with the Tivoli Portfolio. Chargeback Tivoli Integration | Dave Barnett

16. Tivoli Business Service Manager Tivoli Provisioning Manager Productivity Center Tivoli Usage and Accounting Manager Tivoli Monitoring Tivoli Storage Manager Tivoli Software Integration IBM Tivoli Monitoring One of the Core Components in the Tivoli Portfolio. ITM Monitors and Manages Systems and Network Applications. End to End Monitoring Tivoli Integration | Dave Barnett

17. Tivoli Enterprise Portal & Productivity Center working together to form a single view for operations! Tivoli Monitoring & Productivity Center Tivoli Integration | Dave Barnett

18. Tivoli Business Service Manager Tivoli Provisioning Manager Productivity Center Tivoli Usage and Accounting Manager Tivoli Monitoring Tivoli Storage Manager Tivoli Software Integration Tivoli Business Service Manager TBSM Provides a Visualisation of Logical Groups That Make up a Business Service. The Business Gets an Instant View of Services Health and Using Integration to the Wider Portfolio it Can Look at Aspects Such as SLA Reporting or Even Problem Diagnosis Tivoli Integration | Dave Barnett

19. TSM 5.4 / 5.5 working with VCB allows backup of your VMware guests without impacting normal operation and without the need to deploy and manage backup / archive clients to every host. Protecting the Virtualised Infrastructure VCB SAN Volume Controller Tivoli Integration | Dave Barnett

20. SAN Volume Controller (SVC) allows you to create virtualised pools of storage to allocate to your ESX servers – This drives optimal use of storage assets and reduces the need for downtime / outages. Storage Virtualisation VCB SAN Volume Controller Tivoli Integration | Dave Barnett

21. Productivity Center allows us to see allocation of storage at the physical and virtual levels. It builds asset information which can be consumed by a CCMDB Visualising the Virtualised Infrastructure VCB SAN Volume Controller Tivoli Integration | Dave Barnett

22. This is the view of Productivity Center looking at the ESX server and all the associated virtual entities and the more details “tabular” data seen by TPC users. Tivoli Integration | Dave Barnett

23. Productivity Center & TSM enables policy driven data movement (DLM / ILM) which keeps the virtualised environment optimised. TSM Uses HSM for Windows in this environment to intelligently move data into the TSM storage hierarchy. Data Lifecycle Management VCB SAN Volume Controller Tivoli Integration | Dave Barnett

24. Tivoli Usage and Accounting Manager (TUAM) creates detailed reports that cut across every component here. It also has the ability to look at virtualised environments such as System P or System X and report on things such as CPU minutes, disk storage, and I/O that has been used per users or by an application Charging Against Virtualised Environment VCB SAN Volume Controller Tivoli Integration | Dave Barnett

25. Productivity Center and TSM have integration points to TUAM which enables Line of Business reports for Usage! Tivoli Integration | Dave Barnett

26. Help desk A Maturity Model – Phased Approach IBM Service Management CCMDB & Asset Mgt Tivoli Business Service Manager Process Managers Operational Management Products Usage and Accounting Manager Tivoli Monitoring Productivity Center Provisioning Manager Tivoli Storage Manager Tivoli Integration | Dave Barnett

27. A Maturity Model – Phased Approach Tivoli Business Service Manager Step 4 6 Usage and Accounting Manager Step 3 1.) Enterprise Alerting Provisioning Manager 2.) Data Lifecycle Management Step 2 3.) Automated End to End Provisioning 5 4 4.) Chargeback of Backup Estate 3 5.) Chargeback of Storage Usage Tivoli Monitoring Productivity Center 2 Tivoli Storage Manager Step 1 6.) Monitoring Service Levels 1 Tivoli Integration | Dave Barnett

28. The Business & GRM • Governance, and Risk Management is a hot topic for most companies in one form or another. • Even if this is not directly on your agenda you’ll most likely be dealing with some aspects of GRM: • Change Management Processes are forms of Governance • Risk Management or risk avoidance in data terms can relate to protection and automation. Business as usual for many of us! • So Tivoli software has a range of products to help in these areas but the real strengths come from integration. Tivoli Integration | Dave Barnett

29. The Value of Tivoli Software Integration • Information (Data) Risk Management • Managing the risk where is data is concerned is essential. Without the data we may not be able to operate at all! • Replicating my data to a safe location, but what data should be replicated, and making sure its performing as expected! • Where tiered storage is used make sure QoS is not effected! • Automating tried and tested repeatable tasks removing where possible the human “error” factor. Tivoli Integration | Dave Barnett

30. Help desk Integrate with CCMDB IBM Service Management CCMDB & Asset Mgt Tivoli Business Service Manager Process Managers Operational Management Products Usage and Accounting Manager Tivoli Monitoring Productivity Center Provisioning Manager Tivoli Storage Manager Tivoli Integration | Dave Barnett

31. Storage Process Manager • SPM enables the right people, authorized by role, to launch into TSM, TPC and TADDM at the correct point during a storage process • Integration with Productivity Center performs provisioning, or identify files for cleanup • Integration with Tivoli Storage Manager performs an archive/delete to cleanup up data, free up space • Tivoli Application Dependency Discovery Manager allows impact analysis, enabling the user to asses which business systems could potentially be impacted by a storage change process. Launch into TPC, TSM, TADDM from a specific task within a process workflow Tivoli Integration | Dave Barnett

32. ITIL Aligned Best Practice Storage Processes Process Tasks • Tasks are routed to the dashboard inbox of right person at the appropriate point during the life of this process • Each task has best practices context information associated with it • Some tasks involve launching into TPC , TADDM or TSM to automate the process activity • Compliance – Demonstrate compliance In each step of the process any data collected (.docs, xls, etc…) Can be attached to the change request to form a complete, documented record of the change Tivoli Integration | Dave Barnett

33. Discover Storage Configuration Items Discover Your Storage Environment Track changes of storage configurations Ensure consistency of storage configurations Tivoli Integration | Dave Barnett

34. From the Dashboard drill down into the incident to get more detail, prioritize and classify Prioritise and Classify Storage Related Incidents • Information about the Data Service Level Objective group for a computer system that has had a backup failure or some other type of incident enables the evaluator to put the correct priority on handling the failure. • Failures for computer systems with the higher data service level objective group are addressed first because these systems have been identified as having higher value to the business. Tivoli Integration | Dave Barnett

35. IBM Service Management – Where to Start! • ITUP – IBM Tivoli Unified Process tool • Best Practice guidance on IT Service Management processes • Compatible with ITIL, CobiT, eTOM, Six Sigma, IBM PRM-IT, IBM RUP, ISO17799 • Free Demo & Download from IBM: • https://www-306.ibm.com/software/tivoli/features/it-serv-mgmt/itup/tool.html • OPAL – Open Process Automation Library • 400+ product extensions and downloads from IBM and IBM Partners • Some items are tested and certified “Tivoli Ready” • Some free, some chargeable • http://catalog.lotus.com/wps/portal/topal Tivoli Integration | Dave Barnett

36. Help desk IBM Service Management IBM Service Management CCMDB & Asset Mgt Tivoli Business Service Manager ITIL v3 Users Mapped Across the Integrated Products Process Managers Operational Management Products Usage and Accounting Manager Tivoli Monitoring Productivity Center Provisioning Manager Tivoli Storage Manager Tivoli Integration | Dave Barnett

37. IBM Service Management Users & Productivity Center Service Support • Service Desk: Topology view & Asset reports for the operators – problems detected by TPC could raise Job Tickets • Incident Management: TPC identifies data and configuration problems, FC errors – alerts sent to TEC or other SNMP tool • Problem Management: Incident Management benefits plus historic data for deeper understanding • Release Management: TPC For Data identifies files and locations to trace installation problems • Configuration Management: Topology view confirms installed configurations of SANs • Change Management: TPC used by CAB to confirm dependencies and relationships of CI’s Service Delivery • Availability Management: TPC provides availability reports and historical information • Capacity Management: TPC provides capacity reports and historical information • Service Level Management: TPC reports errors, faults and downtime essential for verifying that SLAs are being met • IT Business Continuity: TPC identifies files at risk and manages Replication Copy Services • Financial Management for IT Services: TPC can allocate capacity consumption costs to individuals or groups of users Tivoli Integration | Dave Barnett

38. The Value of Tivoli Software Integration • Visibility, Control & Automation (All Things “Data”) • Realising Business Value • Leverage the strengths from integrated Tivoli Software components and the much wider IBM portfolio • Leverage the support and skills on a global basis wherever your business happens to be • Service Management is IBM’s long term strategic vision that will grow in line with your company • Software Technologies that do NOT tie the business to a single vendor. • Solutions that can be built in a phased approached “a maturity model” Tivoli Integration | Dave Barnett

39. The Same Technologies Managing Energy – Green Agenda Tivoli Integration | Dave Barnett

40. Seminar Wrap-up / Conclusion • Shown that Storage solutions and products align with the IBM Tivoli strategy and Visibility, Control & Automation • Shown storage can be taken out of its silo and integrated with the rest of the IT operation with various operational and Service Management solutions • Shown how this “maturity model” can apply from small GB to large globally integrated Enterprise customers • For General Business customers integrate at the Operational level with Tivoli monitoring tools • Enterprise customers can additionally integrate storage activities into their Service Management models • Conclusion: • We are addressing business challenges in a world of changing technologies and changing business climates with IBM Tivoli storage solutions that add value to the way IT operates and integrates into the parent business. Tivoli Integration | Dave Barnett

41. innovation that matters Tivoli Integration | Dave Barnett