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The impact of technology advancements on intranet user behavior

The impact of technology advancements on intranet user behavior. Elton Billings cluebox.com. Technology changes. Intranet capabilities have generally improved over time Functionality available on the Internet has advanced Range of methods used to access corporate resources has expanded.

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The impact of technology advancements on intranet user behavior

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  1. The impact of technology advancements on intranet user behavior Elton Billings cluebox.com

  2. Technology changes • Intranet capabilities have generally improved over time • Functionality available on the Internet has advanced • Range of methods used to access corporate resources has expanded

  3. Intranets used to be simple

  4. They are now an application platform

  5. Change: Employees expect online business

  6. New technology on the Internet

  7. Why not on the intranet, too?

  8. Some other examples • Better search algorithms and results • Large amounts of email storage via web • Access to simple hosted authoring systems, such as wikis and blogs • Up-to-the-minute news • RSS aggregation of information from multiple sources

  9. We expect employees to use the home page

  10. Change: Employees may go elsewhere

  11. Changing access capabilities Email Intranet pages Intranet applications Network storage corporate firewall corporate desktop

  12. Changing access capabilities Email Intranet pages Intranet applications Network storage corporate laptop corporate firewall corporate desktop

  13. Changing access capabilities Email Intranet pages public desktop Intranet applications Network storage corporate laptop corporate firewall corporate desktop

  14. Changing access capabilities Email cell phone or pda Intranet pages public desktop Intranet applications Network storage corporate laptop corporate firewall corporate desktop

  15. Change: Mixed access and mixed reactions Exiting…

  16. How to cope with changing behavior • Acknowledge that the landscape has changed • Understand that real barriers exist • Adopt new technologies as appropriate • Leverage Internet resources • Recognize the human impact on blending of work and non-work life • Usability and user experience are more important than ever (and more difficult)

  17. Thank You! Impact of technology advancements on intranet user behavior Elton Billings elton@cluebox.com

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