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Transformation Through Organizational Values: A 360-Degree Case Study

Explore a high street supermarket's journey of improved business performance through a values-based approach. Learn how a tailored change program led to significant results, employee understanding, and ongoing development through 360-degree appraisals.

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Transformation Through Organizational Values: A 360-Degree Case Study

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  1. 360 degree in practise. >> case study << (movie) Slide 1

  2. High street - Supermarket. Objective: To improve business performance. By: Transforming the organisational behaviour by declaring and measuring against a set of core ‘values’ Slide 2

  3. The change programme: Sequence: Starting with the top team (board level). Cascading the process down to all the managers. How: A series of short developmental events focussed on ‘feedback’ and ‘development’. Slide 3

  4. The events: Reflection on historical performance. Understanding what needed to change. Staged feedback on ‘personal’ performance (measured using 360 degree appraisal). Input of developmental ideas and best practice. Staged development action planning. Slide 4

  5. The result: Significant business turn-round. Employees understanding of what is required and why. Subsequent and continuing development based on statistical analysis of the overall composite 360 degree results. Ongoing repeat 360 degree appraisal to measure improvement and continue the transformation. Slide 5

  6. The scale and the commitment: 11 000 appraisals 100 000+ questionnaires 250 events Attendance and involvement at all events by board members. Slide 6

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