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Pertemuan 3 Using the Telephone

Pertemuan 3 Using the Telephone . Matakuliah : G0502 / English for Secretaries Tahun : 2006. Quote of the day. “It is more important to do the right things than to do things right.” - Peter Drucker -. Telephone Manners. Telephone Manners. Reading 1 Handling telephone calls

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Pertemuan 3 Using the Telephone

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  1. Pertemuan 3Using the Telephone Matakuliah : G0502 / English for Secretaries Tahun : 2006

  2. Quote of the day “It is more important to do the right things than to do things right.” - Peter Drucker -

  3. Telephone Manners

  4. Telephone Manners Reading 1 Handling telephone calls http://esl.about.com/library/speaking/bltelephone_vocab.htm http://esl.about.com/library/speaking/bltelephone_exercises.htm http://www.business-english-training.com/phone.htm

  5. Telephone Manners Reading 2 • Taking a message • Putting the caller on hold • Transferring a call • Answering machines • Answering services • Dealing with an irate caller • Dealing with a crank or abusive caller

  6. Telephone Conversation Practice • May I take a message It’s Culture http://esl.about.com/library/speaking/bltelephone_message.htm • May I speak to… • Pair work http://esl.about.com/library/speaking/bltelephone_role.htm

  7. Telephone Conversation Practice

  8. Telephone Message While you were out…

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