Advisory Presentation KPN Project Group 6

1. Advisory Presentation KPNProject Group 6 19th November 2010 at Hanzehogeschool Presented by: Jonas Scheuring Eric Waals Jérémie Bensimon Project Group Members: Project Manager: Jonas Scheuring Release Manager:Gert Jan Huisman Change Manager:AnttiUimonen Test Manager: JeremieBensimon Func. App. Mngr: Erik Waals

2. Introduction GC: KIP SC: Introduction SC: Suggestions Conclusion Index Introduction Generic Case: • Key Improvement Points (KIP) • Specific Case: • Introduction • Suggestions Conclusion

3. Introduction GC: KIP SC: Introduction SC: Suggestions Conclusion • Introduction • The main project goals where: • Interview key contacts • Analyze key improvement points • Deliver an advisory report to KPN

4. Introduction GC: KIP SC: Introduction SC: Suggestions Conclusion • GC: Introduction KPN want to have integrated change management: Advise how to organize change processincludingoverall Change Control Board

5. Introduction GC: KIP SC: Introduction SC: Suggestions Conclusion • GC: Key Improvement Points • Improve the stakeholder communication • Improve the test processes • Review the change management flow • Define the responsabilitesof the CCB

6. Introduction GC: KIP SC: Introduction SC: Suggestions Conclusion • GC: Key Improvement Points Improve the suppliers communication: • Each supplier shouldberepresentedinto the CAB • Each supplier shouldinform the CAB when a change on a productappear

7. Introduction GC: KIP SC: Introduction SC: Suggestions Conclusion • GC: Key Improvement Points Improvement of the test processes: • Test automation • Increase test efforts • At the earliest moment Efficiency

8. Introduction GC: KIP SC: Introduction SC: Suggestions Conclusion • GC: Key Improvement Points Review the Change Management Flow:

9. Introduction GC: KIP SC: Introduction SC: Suggestions Conclusion • GC: Key Improvement Points Define the responsabilites of the CCB • CCB shouldprovide information to stakeholders about the change • All the changes shouldbeintroduced in the CAB meetings beforegoing to the CCB • The change control boardisconstituted of projectstakeholders or theirrepresentatives.

10. Introduction GC: KIP SC: Introduction SC: Suggestions Conclusion • SC: Introduction

11. Introduction GC: KIP SC: Introduction SC: Suggestions Conclusion • SC: Suggestions

12. Introduction GC: KIP SC: Introduction SC: Suggestions Conclusion • Conclusion

13. Introduction GC: KIP SC: Introduction SC: Suggestions Conclusion Feedback / Questions ?