ISYS 1051 FSM (an example)

1. ISYS 1051 FSM (an example) AMES

2. Start Enrolment in education Program AMEP AMES receives notice that client is arriving on dd/mm/yyyy and stores client details Ordering house package Acknowledging DIAC By updating the Database Regional manager allocates Case Coordinator Booking an appointment With Centrelink Checking for issues arising during the process Requesting Community Guide Mid-way assessment Client happy? No Yes Contacting RedBack for accommodation Follow up with client Client arrives Australia Exit procedure Initial assessment+ Signing a consent form Referral to another organisation Linking to health care End

3. Allocating a community guide Linking to health care Case Coordinator Appointments with centrelink Contacting Redback for initial+ Long term accommodation Contacting AMEP/ education Appointment with the Foundation House (if required) Allocating a community guide

4. Medicare card Bank account Centrelink benefits+ Health care card Client Initial accommodation Education Torture and Trauma referral (if required) Long term accommodation + House Package

5. Department of immigration giving notice that a client is arriving on a particular date Before client arrives Stores Client details Allocating a case coordinator Contacting Redback For accommodation Booking an appointment with centrelink Requesting a Community guide Referral to Another organisation Acknowledging DIAC By updating the Database for Funding purposes Upon arrival Initial Assessment+ Signing a consent form by the client Linking to healthcare Exit procedure Ordering house package Enrolment in AMEP/ Education program Mid-way assessment Following up with client Settlement of client

6. Department of Immigration Sends a notice Allocates Case Coordinator Receives and stores client details Contacts Redback for initial/ long term accommodation Books appointment with Centrelink Requesting Community Guide Client arrives Australia Initial assessment + Signing consent form Linking to healthcare Enrolment in education program/ AMEP Ordering house package Acknowledging DIAC by updating the database Checking for issues arising during the process Mid-way assessment Follow up with client Referral to another organisation Exit procedure