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Key findings from the INFSO eGovernment benchmarking 2009 by Gianluca Papa, Policy Developer, DG INFSO, European Commission. Presentation Outline. The eProcurement Benchmark Methodology Key Findings The eProcurement Availability Benchmark The eProcurement Process Benchmark Emerging Insights

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Presentation Outline

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  1. Key findings from the INFSO eGovernment benchmarking 2009by Gianluca Papa, Policy Developer, DG INFSO, European Commission

  2. Presentation Outline • The eProcurement Benchmark Methodology • Key Findings • The eProcurement Availability Benchmark • The eProcurement Process Benchmark • Emerging Insights • Problems and Barriers • Next Steps

  3. The new eGov Benchmark Cap-Gemini Consulting leads a consortium with Rand Europe, IDC EMEA, Sogeti and DTI for the 2009-2012 Benchmarking Observatory IDC EMEA has specific responsibility for the eProcurement Benchmark Indicator

  4. The eProcurement Value Chain eNotification eInvoicing ePayment Needs Analysis Select eProc strategy eSubmission eAward eProcurement Availability Benchmark Contracting Authorities Pre-Award Post-Award Supplier and Contracts Management eOrdering eProcurement Agents eProcurement Portals eProcurement Platforms eProcurement Process Benchmark Source: IDC for 8th EU Benchmark Measurement Consortium

  5. The eProcurement Availability Benchmark of Contracting Authorities • Focus: whether eProcurement services are visible and available to potential suppliers on the official websites of Government Authorities • Sample: a comparable sample of Central and Federal/Regional/Local Authorities in the 31 examined countries (352 + 394 Authorities for a total of 746) • Method: Web survey – Questions below • Q1 Does this website contain information about public procurement? • Q2 Does this website publish procurement notices (call for tenders, contract notices, licences) or offer the possibility to register online to access the list of procurement opportunity? • Q3 Does this authority provide eprocurement services (beyond tenders publication)? (either directly, or through a link) • Website Indicator Calculation: positive answers to all 3 questions correspond to a 100 % score, that is full availability. • Country and EU Indicator: average of websites indicators.

  6. The eProcurement Availability Benchmark of Contracting Authorities– 2009 Source: IDC for 8th EU Benchmark Measurement Consortium

  7. The eProcurement Availability Benchmark by Government Tier - 2009 Source: IDC for 8th EU Benchmark Measurement Consortium

  8. The eProcurement Process Benchmark - Focus • Focus: the availability of the subphases constituting the process, on a scale of 0 to 100%, where 100% means full online availabilty • Sample: a comparable sample of websites providing eprocurement services (also called eProcurement platforms), (134 in the validated sample). Pre-Award Phase: • eNotification, the publication of tenders and procurement notices on the web • eSubmisssion, the submission of proposals online • eAwards, the final selection of suppliers (including eAuctions) Post-Award Phase: • eOrdering, the automatic placement of orders online (including eCatalogues); • eInvoicing, the delivery of electronic invoices • ePayment, the online payment of contracts

  9. (Weight =0.36) (Weight =0.5) (Weight =0.14) The 14 Steps of the Eprocurement Pre-Award Process Benchmark Do eProcurement Platforms websites provide the following services? (All Yes = 100% - Answers equally weighted) Indicator Calculation: Country Subphase: average of the websites subphase scores Country Pre-Award: Weighted average of the Subphases scores (based on number of elementary services) EU Pre-Award: average of country scores Source: IDC for 8th EU Benchmark Measurement Consortium

  10. The 3 Steps of the Eprocurement Post-Award Process Benchmark Do eProcurement Platforms websites provide the following services? (All Yes = 100%) Indicator Calculation: Country Subphase: average of the websites subphase scores Source: IDC for 8th EU Benchmark Measurement Consortium

  11. The eProcurement Pre-Award Process Benchmark – 2009 Source: IDC for 8th EU Benchmark Measurement Consortium

  12. The eProcurement Pre-Award Process Benchmark by Subphase– 2009

  13. The eProcurement Post-Award Process Benchmark – 2009 • Impossible to measure with current methodology • General observations: • less developed than the Pre-Award eProcurement process • eInvoicing and ePayments tend to be implemented by the contracting authorities themselves • The eOrdering subphase seems more present. Usually offered by main national platforms • eCatalogues component of the diffusion of Electronic Markets for routine purchases and the management of Framework agreements

  14. The European eProcurement Landscape : Emerging Insights • eProcurement is evolving towards a networked process linking many different actors and cutting across governmental ‘silos’. • Several countries are on the verge of implementing new, more powerful national procurement platforms (e.g. Austria, Finland, The Netherlands). • Many regional or federal procurement agencies use the introduction of eProcurement as an opportunity to centralize the sourcing and purchase activities of local authorities. • The survey found over 270 eProcurement service providers, providing supporting services for governments, publishing tenders, or specializing in select phases of the procurement process. • In many countries, national infrastructures for eProcurement have evolved into fully-fledged portals, guiding authorities to select procurement tools or services according to their needs (Belgium, Spain, UK).

  15. eProcurement Development Models(based on 2009 Availability Benchmark) Source: IDC for 8th EU Benchmark Measurement Consortium

  16. Problems and Barriers • Quality and completeness of the sample: complexity of roles within the value chain: need to continue mapping with help of MS • Fragmentation of the supply chain: found over 270 service providers and platforms • Data gathering methodology: web survey unable to measure back-office functions and services (e.g. post-award). Panel would be better • Comparability: different institutional arrangements, but possible to find minimum common denominator • Lack of data and information about take-up

  17. EU Benchmark - Next Steps • 3 Workshops with MS representatives to discuss/develop new methodology (December 2009-March 2010) • Online questionnaire with MS representatives to test their ideas • Issues under discussion for eProcurement • investigate the feasibility of a take-up indicator (possible pilot study) • investigate the feasibility of an indicator of the pan-european dimension of eprocurement (or transborder) • Revise sample including vertical platforms (healthcare, social services, exc) • Revise survey methodology (panel rather than web survey)

  18. Contacts Dinand Thinault, Project Manager Web Benchmarking, Cap Gemini Consulting, dinand.tinholt@capgemini.com Barbara Lorincz, Consultantbarbara.lorincz@capgemini.com Gabriella Cattaneo, Research Director Competitiveness and Innovation Expertise Centre gcattaneo@idc.com Rosanna Lifonti, Senior Consultant Competitiveness and Innovation Expertise Centre Rlifonti@idc.com

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