Dr. Peter J. Rizza, Jr. prizza@princetoncenter expresstrain-ts

1. How the use of "Single-Sourcing" for Standard Operating Procedures (SOP) can reduce training development time, increase compliance and improve quality, while reducing risk. Dr. Peter J. Rizza, Jr. prizza@princetoncenter.com www.expresstrain-ts.com

2. This session will: 1 – Show how using "Single Sourcing" can help regulated industries manage their SOP's, increase compliance and improve quality, while reducing risk.2 – Review a novel approach to accelerate the capture of core content using templates based on knowledge class structures.3 – Review a process used to create a single source repository for all procedures, processes, and related content associated with manufacturing operations.4 – Provide examples from Pharmaceutical and High-Tech Manufacturing Projects.

3. The only way you can stay competitive is to embrace Single-Sourcing You cannot afford to be a training boutique any longer! You must become a Training Factory!

4. Training Factories are focused on:Knowledge Transfer This includes content capture, content structure, training, performance support and verification.

5. Goal of Knowledge Transfer In order to support the quick and efficient dissemination of rightinformation to: the right people at the right time at the right level in the right format it must first be structured into the right knowledgebase

6. Training Factories use a Single-Source Knowledge Transfer System Four Critical Elements 1. Documentation • Ensure Regulatory Body is properly informed 2. Training • Ensure employees learn what to do 3. Performance Support • Ensure employees have what they need 4. Verification • Ensure the process is done properly

7. Knowledge Transfer is the “front-end” of the “Enterprise Knowledge Management Platform” Knowledge Transfer Content Management Knowledge Management Results KTS LCMS LMS ROI (Knowledge Capture, Structure Transformation) (Knowledge/ Content Repository) (Knowledge Search & retrieval) (Improved Effectiveness Efficiency focus) Configuration, Customization, Integration Services

8. The Training Factory Knowledge Transfer Lifecycle Implement Define PowerPoint Leader Guides Web Based Tutorials User Manuals Regulatory Format SOP, Policy Directive Train Document Job Aids Work Instructions Quick Reference Cards Support Content Review & Approval Verify Master Single Source Performance Checklists & Quizzes Supervisor TaskQualification

9. Risk Reduction SOP Created or Revised SOP Effective Date All involved personnel trained SOP Approved Review Training Support &Verify Create Implement Risk Quality Consistency Compliance

10. Risk Reduction SOP Created or Revised SOP Effective Date All involved personnel trained SOP Approved Review Training Support &Verify Create & Create Implement Implement Risk Quality Consistency Compliance

11. Web-Based Training DMS LMS Manuals Classroom Presentations Electronic Reference Job-Aids/ Checklists AMS KMS Testing/ Knowledge Validation What do you really need to develop?

12. Web-Based Training DMS LMS Manuals Classroom Presentations Electronic Reference Job-Aids/ Checklists AMS KMS Testing/ Knowledge Validation How much will that cost to build...In both time and dollars?

13. Web-Based Training DMS LMS A Consistent Message Manuals Classroom Presentations Electronic Reference Job-Aids/ Checklists AMS KMS Testing/ Knowledge Validation And how do you guarantee…

14. Web-Based Training DMS LMS Single Source Manuals Classroom Presentations Electronic Reference Job-Aids/ Checklists AMS KMS Testing/ Knowledge Validation What if you could generate it all from…

15. Project 7 Project 2 Project 8 Project 10 Project 9 Project 5 Project 6 Project 4 Project 3 Project 11 Project 13 Project 14 Project 15 Project 12 Project 1 How many more projects could you get done?

16. Operating Instr. SOPs Guidelines Project 5 Project 7 Project 2 Project 8 Project 10 Project 9 Project 6 Project 15 Project 4 Project 3 Project 11 Project 13 Project 14 Project 12 Project 1 You’ll need to get organized!

17. Procedures Points of Contact Warnings Dependencies Description Tools Needed Steps Purpose Schedule Define The Building Blocks Classes of Knowledge Consistent Reusable Structures Protocols Guidelines Questions Systems Facts Processes Concepts

18. Capture- Organize Procedures Processes Protocols Set-Up Design Templates Configuration Generate Materials Job Aids Training Support Step 1 Step 2 Step 3 … Updates Training Factory Process

19. Knowledge Transformation Engine Extract to Database Structured Information

20. Knowledge Transformation Engine Automatically Generate Outputs WBT Choose Output Templates PPT ERS

21. Training Factory Decisions Points Carefully Design the input process Decide on the Appropriate Output materials Feed the appropriate Management Systems

22. Knowledge Transformations Created SOPs/ OIs Presentations Web Based Study Teacher & Student Manuals Online/Offline Testing Job-Aids w/wo Details Task Qualification Checklists

23. Compatibility with Existing Systems Single-Source KDB utilizes dynamic Word templates for input … to produce standard outputs … Completely Editable Word Documents PowerPoint and HTML … Standard …and fits into standard management systems Document Management Learning Management

24. Return on Investment (ROI) • Link to the Training Factory ROI Calculator for Single-Sourcing

25. Training FactoryAutomation DemonstrationUsing a Single Source Repository • Link to the ExpressTrain Publisher Desk

26. Interested in Single-Sourcing? In setting up an internal Training Factory? • Contact information: • Peter Rizza • 609-737-8098 • prizza@princetoncenter.com • www.expresstrain-ts.com