Ch-Ch-Ch-Changes: Making Change Happen Eric Phelps Director, Grinspoon Institute for Jewish Philanthropy

1. Ch-Ch-Ch-Changes: Making Change HappenEric PhelpsDirector, Grinspoon Institute for Jewish Philanthropy Change is one thing; evolution is another Anonymous

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3. Interacting with Presenters & Participants During the Session Ask Questions Share Your Experiences Use the Questions Log to post questions throughout the session. After the Session Please find all materials from this session (including a recording of the presentation) on our Webinar page at http://webinar.gijptech.org

4. The Serenity Trap • God grant me the serenity to accept the thingsI cannot change, the courage to change the things I can and the wisdom to know the difference. • God grant me the serenity to accept the things I cannot change, the courage to change the things I can and the wisdom to know the difference.

5. Change Realities • 70% of all organizational change efforts fail within one year • Every “unchangeable” system, behavior or organization has changed

6. Change Myths • Myth: The KEY to change is: • Cultural shift • The “Right Diet” for me • Strict adherence to policy • A dynamic leader • The real KEY? Change in Group BEHAVIOR

7. “Once you’re a pickle, you can never be a cucumber” - Unknown

8. The Six Steps to Making Change Happen • Create a Vision for Change • Make The Undesirable Desirable • Find Strength in Numbers • Surpass Your Limits • Design Rewards & Demand Accountability • Change The Environment/Culture

9. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment Where there is no vision, the people perish Proverbs 29:18

10. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment Develop a Plan for Change • Simple • Unexpected • Concrete • Credible • Emotional • Stories

11. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment Develop a Plan for Change SUCCESs!

12. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment If you can’t change your fate, change your attitude Amy Tan

13. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment • Communicate the Change Vision • Common Error:Under-communicating the vision by a factor of 10 (or 100, or 1,000)

14. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment • Establish A Sense of Urgency • Use Graphics • Show What Will Happen If You Do Nothing • Common Error:Allowing too much complacency

15. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment • Tell a Great story, AND Tell the Whole Story • Common Error:Too much “Happy Talk” • Demonstrate the Expected Positive Outcomes

16. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment Teamwork is… the fuel that allows common people to attain uncommon results Anonymous

17. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment • Create a Guiding Coalition • Common Error:Coalition is not inclusive (Ex: Skunkworks) • Common Error:Coalition members are not powerful • Harness Peer Pressure

18. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment • Include Differing Viewpoints…but Avoid “Snakes” & “Eagles” • Common Error:Too many “Devil’s Advocates”

19. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment It’s a funny thing. The more I practice, the luckier I get. Arnold Palmer

20. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment • Use “Deliberate Practice” (Anders Ericsson) • Designed to improve performance • Constant feedback (coaching) • It is mentally demanding

21. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment • Work incrementally • Common Error:Too much change all at once • Reward Personal Mastery

22. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment I think Employee-of-the-Month is a good example of when a person can be a winner and a loser at the same time. Demetri Martin

23. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment • Connect to Personal Values • Choose Extrinsic rewards THIRD • Example: Teacher Incentive Pay

24. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment • Reward Vital Behavior Change, Not Just Results • Generate Short-term Wins • Common Error:Failure to create interim success

25. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment Discipline is not the enemy of enthusiasm Joe Clark, Principal of Eastside High School – Paterson, NJ (Basis of movie “Lean on Me”)

26. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment • Consolidate Gain to Produce More Change • Common Error:Declaring victory too soon • Hire, promote and retain people who support change efforts • Revisit the project periodically

27. Making Change Happen • Vision for Change • Undesirable Desirable • Strength in Numbers • Surpass Your Limits • Rewards & Accountability • Change Environment • Connect behavior changes with success • Common Error:Neglecting to anchor changes in organizational culture • Ensure leadership development and succession • Reinforce Change Vision Through Symbols

28. The Six Steps to Making Change Happen • Create a Vision for Change • Make The Undesirable Desirable • Find Strength in Numbers • Surpass Your Limits • Design Rewards & Demand Accountability • Change The Environment/Culture

29. Making Change Happen at Camp

30. Questions?

31. For Further Reading: • Influencer: The Power to Change Anything by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan and Al Switzler • Leading Change by John P. Kotter • Made to Stick by Chip & Dan Heath • Talent is Overrated: What Really Separates World-Class Performance From Everybody Else by Geoff Colvin

32. Show and Tell: Successful Camp Visits for Donors and Prospects Tuesday, April 271 PM EST To Register, visit: http://register.gijptech.org