Latest Updates of Lync Platform

1. Latest Updates of Lync Platform Andre Hagmann Senior Technology Specialist Microsoft Schweiz GmbH

2. Agenda • Lync Market Update • Lync Server Roadmap • Lync for Mac 2011 • Lync for Mobile Clients • Video Interoperability Program • Partner Solutions • What about Skype • Q/A

3. Lync Market Update • Many Lync deployment are influenced by • Collaboration and Communications Strategies • Workplace Refresh with Windows 7 and Office 2010 • Lync Server deployment proofs high quality • Current maintenance update (CU3) available • Enterprise Voice Momentum is growing • Swisscom, Lonza, Bühler, Medicall, Ricardo, E-Mediat, BFU, ICRC, • Stadt Biel, Stadt Lausanne, Gemeinde Ittingen, Swissgrid, Geistlich... • First 4 Contact Centers in production • Lync is available on private and public Cloud • Video Interoperability Program • Ongoing Investments in Platform

4. Lync Server Roadmap 2010 2011 2012 2013 Release Beta • Cumulative Update 4 • Server and Lync Online Enhancements • Lync “15” Mobile Wave 2 • Mobile Wave 1 • WP7, iPhone , iPad, Nokia & Android 2010 2010 • On-premises • Minor updates: Annual service packs • Major upgrades Every 2.5-3 years • Office 365 • Minor updates: Quarterly • Major upgrades: Every 2.5-3 years, up to 1 year to 2010 2010

5. Cross Platform Support PC Mac Browser Phone Video Mobile Available Available Available Available Planned Available

6. Lync for Mac 2011Now available for Download

7. Lync for Mac connects people • Communicate how you want through IM/P, Conferencing, and Voice capabilities • Turn any conversation into collaboration with desktop and file sharing • Dial with ease using Lync for Mac as your softphone • Work from anywhere without needing a VPN connection • Mac look and feel

8. Presence Photos Personal Note Contacts Tab View Options *Default Access Levels in Lync for Mac set to “Colleagues” level AvailablePresenceStates IM AudioCall VideoCall Meeting Email

9. Meetings Experience Shared Content Roster Details

10. Voice Experience Phone Tab Dial Pad End Call *PC-to-Phone and PSTN dial-out Mute Hold Dial Pad Transfer Call Advanced Call Controls

11. Lync for Mobile Clients

12. Lync for Mobile Clients Roadmap iOS

13. Broad Range of Mobile Clients WindowsPhone 7 Blackberry iPhone iPad Nokia Android Delevoped by RIM

14. I am always connected to my network Lync Mobile enables communication with anyone no matter where I am • Signature Scenarios • I always know the status of the contacts that I care about • I can find and contact anyone based on relationships • I can remain connected • Supporting Features • Lync 2010 and Office 365 support • View coworker’s presence and note • Search the corporate address book • Bing location • Offline contact caching

15. I control my availabilityLync Mobile lets me control how and when people contact me • Signature Scenarios • I have control over how others see me • I am confident Lync Mobile will protect my personal life • Single device for both work and personal communication • Supporting Features • Edit and publish presence, and note • Update call forwarding settings from your device • Virtual work line – Single Number Reach • Update photo

16. I can communicate immediatelyLync Mobile lets me control how and when people contact me • Signature Scenarios • I can easily see missed communications at a glance • I can start any type of communication with a single click • I can manage multiple conversations at once • Supporting Features • Device notification integration • Visual Voicemail • One click conversation initiation (Call via Work) • One click conference join • Conversation window management

17. Lync Server 2010 Mobility Service • Optimized web interface • Optimizes battery/bandwidth usage between client & server • Improves start up time for the client • Caches state during network glitches for client re-sync • Delivers push notifications to Lync mobile apps on iPhone/ iPad / Windows Phone • Deploys as part of the consolidated topology as a web component on FE servers

18. LyncMobility Service - Architecture Https (XML) RTP Media Push notification SIP

19. Deployment • Private Cloud (On-Premise) • Upgrade Directors and FEs • Add ISA rules to Mobility web services • Update Mediation Server and Edge to be confirmed after final tests • Enable push-notification for on-prem deployments • Enable Auto-discovery of the Front-End web service • Mobility web Service • DL expansion • ABS web query • Enable Outside voice policy for mobile users • Migration and coexistence Will required a certain order for deploying the update • Public Cloud (Office 365) • Need voice enabled users • No other action required

20. Video InteroperabilityProgram

21. Lync Video Strategy • High quality video in every desktop • High resolution at low cost • Single client experience • Integration with applications High quality video on every desktop • Embrace and Lead Interoperability • Integrate customers existing environment to expand the reach and coverage – Metcalf’s law • Support legacy through gateways • Develop on market standards and contribute to the success of UCIF Improve the meeting room experience Embrace and Lead Interoperability • Improve Meeting Room Experience • Simplify UX, better user experience will bring more adoption • Integrate conference rooms into the Lync UC environment. • Improve productivity

22. Video Interoperability Program • VTC Direct Registration • VTC register directly to Lyncor OCS 2007 R2 • Multiparty calls on Lync AVMCU (where supported) • VTC endpoints appear as contacts to Lync users • Gateway/MCU • Gateway pass-through, Gateway/MCU • Legacy VCS/telepresence interoperability, multiple views, transcoding

23. Demo: Integration of Polycom

24. ISV Partner Solutions

25. New Contact Center by • LUCS is a lean customer service application, integrated into Microsoft’s Lync Server 2010 • Multi-channel (IM, Web-Chat, Voice, Video) • Policy Based Distribution (by skill’s group) • Using LUCS can efficiently migrate existing contact centers • Customer References: Medicall, Ricardo, Telekom Lichtenstein

26. What about Skype

27. Microsoft Officially Welcomes Skype • REDMOND, Wash., and LUXEMBOURG Oct. 13, 2011, Microsoft Corp. has closed its acquisition of Skype Global S.àr.l. Negotiations of the definitive agreement under which Microsoft would acquire Skype, an Internet communications company, for $8.5 billion were led by investor group Silver Lake and the transaction was originally announced on May 10, 2011. Boards of directors of both Microsoft and Skype previously approved the acquisition. • Lync and Skype Federation, Office Integration, Voice over XBOX, Exchange Support, Windows Phone 7 Client

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29. © 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.