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Good Client Service City of Kettering Perspective

Good Client Service City of Kettering Perspective. Discussion Topics. Commitment to Communication Focus and follow-through Understanding government processes Coordination and quality. Commitment to Communication. Should be ongoing throughout the entire design process

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Good Client Service City of Kettering Perspective

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  1. Good Client ServiceCity of Kettering Perspective

  2. Discussion Topics • Commitment to Communication • Focus and follow-through • Understanding government processes • Coordination and quality

  3. Commitment to Communication • Should be ongoing throughout the entire design process • Regular status updates • Email, phone, text, Facebook, Twitter (Not really on the last three, but you get the drift)

  4. Focus and Follow-through • Maintain focus throughout the entire project, not just at the beginning and end • Follow-though on design changes • Check-ins during construction

  5. Understanding Government Processes • Contract and procurement process • Design simplicity is key (most of the time) • Right-of-way cost and time

  6. Coordination and Quality • Utility Coordination – taking ownership and being proactive • Quality Control – plans and QUANTITIES

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