1 / 8

Implementation of service training for client service advisors

Implementation of service training for client service advisors. Acura of brookfield Abby holtan. Concierge program. WE WANT EVERY CLIENT TO FEEL LIKE THEY ARE IN A 5-STAR DEALERSHIP CONCIERGE PROGRAM HAS LED TO PRESTIGIOUS AWARD-DEALERSHIP OF DISTINCTION

yen-cantrell
Download Presentation

Implementation of service training for client service advisors

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Implementation of service training for client service advisors Acura of brookfield Abby holtan

  2. Concierge program • WE WANT EVERY CLIENT TO FEEL LIKE THEY ARE IN A 5-STAR DEALERSHIP • CONCIERGE PROGRAM HAS LED TO PRESTIGIOUS AWARD-DEALERSHIP OF DISTINCTION • IMPROVED APPEARANCE AND USE OF LANGUAGE TO BE MORE PROFESSIONAL

  3. WHY IS THIS TRAINING PROGRAM NEEDED? • SERVICE DEPARTMENT CLOSES AT 6 PM, DEALERSHIP OPEN UNTIL 8 PM • SERVICE PAPERWORK HARD FOR CLIENTS TO UNDERSTAND

  4. RESEARCH ON OTHER DEALERSHIPS

  5. adp

  6. IN-HOUSE TRAINING • CLIENT SERVICE REPRESENTATIVES SPEND A DAY WITH A SERVICE ADVISOR • SPEND A DAY WITH A SALES MAN

  7. Benefits of training program • MEET CONCIERGE GOAL OF 5-STAR EXPERIENCE • PROVIDE ACURA OF BROOKFIELD WITH AN EDGE OVER OTHER DEALERSHIPS • CLIENTS WILL BE ABLE TO SPEAK WITH KNOWLEDGEABLE PEOPLE THROUGHOUT ENTIRE DEALERSHIP

More Related