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IT Department

IT Department. In Educations Institute. Organization Chart. http://it.ucmerced.edu. Massachusetts Institute of Technology (MIT). Strategic IS&T 2006.

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IT Department

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  1. IT Department In Educations Institute

  2. Organization Chart http://it.ucmerced.edu

  3. Massachusetts Institute of Technology (MIT)

  4. Strategic IS&T 2006 • service orientation – understanding the goals and missions of the people and organizations at MIT to foster a collaborative environment for solving problems and planning for future information technology needs; • technological innovation and leadership – generating the ideas and experiments that will lead to the next generations of IT services; • collaboration – working with other IT departments on campus, computer users throughout MIT, as well as colleagues on other campuses, to ensure that MIT is getting the best and most cost effective information services support and technology available. • excellence in project execution and management – on schedule, on budget delivery of hardware and software systems that meet or exceed client expectations; • a high degree of fiscal responsibility coupled with sound financial management; • personnel development – giving each member of the IS&T community the opportunity to contribute to the full extent of his or her capabilities.  

  5. Strategic IS&T 2007 • Become a trusted partner with the community • Improve the IT user experience • Provide high quality, ubiquitous IT services

  6. Strategic IS&T 2007 • Become a trusted partner with the community • Building relationships with faculty and staff in DLCs and schools to ensure community involvement at key decision points for IT planning. We will accomplish this through various engagements such as Relationship Management, collaborative planning efforts, community forums and advisory committees (e.g. user committees, IT-SPARCC, ASPCC, Student Systems Advisory Council, etc.). • Providing ongoing support for IT products and services that have transitioned from design, development or pilot status into operations. • Partnering with faculty to develop, support and extend the use of research and teaching applications. • Improve the IT user experience • Provide high quality, ubiquitous IT services

  7. Strategic IS&T 2007 • Become a trusted partner with the community • Improve the IT user experience • Providing more options to address diverse user support needs including a comprehensive content management strategy, a knowledge base for easy access to “help” content, additional automated software updates, and remote desktop management tools. • Helping to transform teaching, learning, research and community by integrating communications technologies such as audio, video, voice communications, podcasting, document sharing, and web conferencing. • Keeping ahead of technology trends and best practices, and continuing to develop staff expertise. • Providing training and consulting support for Mathematics, Engineering and GIS applications. • Provide high quality, ubiquitous IT services

  8. Strategic IS&T 2007 • Become a trusted partner with the community • Improve the IT user experience • Provide high quality, ubiquitous IT services • Creating a “service oriented architecture” for infrastructure software that software developers across MIT can easily use to create and maintain flexible IT applications at lower cost. • Stabilizing and supporting the HR/payroll system. • Upgrading the technology of the existing student information systems (MITSIS) while planning for the future.

  9. Organization Chart MIT

  10. IS&T Organization Structure Jerry Grochow VP for Information Services & Technology Christine Cavanna Sr. Project Mgr and Special Asst to VP Angie Milonas Sr. Manager Finance Vijay Kumar Director Academic Computing Wayne Turner Director Administrative Computing Greg Anderson Director Client Support Services Theresa Regan Director Operations & Infrastructure Svcs Allison Dolan Director Telephony and IS&T Shared Services

  11. AcademicComputing AdministrativeComputing IS&T Service Structural Diagram

  12. AcademicComputing AdministrativeComputing Operations and Infrastructure IS&T Service Structural Diagram

  13. Client Support AdministrativeComputing AcademicComputing Operations and Infrastructure IS&T Service Structural Diagram

  14. IS&T Service Structural Diagram

  15. Did You Know… • MIT has over 350 Gigabytes of Internet traffic per day – equivalent to about 2% of the Library of Congress. • mit.edu received 432,722 mail messages Monday – over 30% were classified as • Spam. • The IS&T Help Desk receives almost 5,000 calls/emails per month. • There are over 45,000 network connections on campus – about 3 for every person. • There is over 5000 miles of fiber optic cable connecting campus buildings. Most of it is unused. • •It will cost almost $50 million to upgrade all network cabling and equipment on campus for 100Mb connections. • There are more than 3,400 users of TechTime on campus. • There is approximately 1.6 million feet of Network and Telephone cable going into the Brain & Cognitive Sciences Building. • There is approximately $10M in network router equipment in the Stata Center

  16. Institute-Wide IT Budget

  17. Academic Computing Vijay Kumar Director Academic Computing Insider CrossTalk Ed Tech Partners Departmental Liaison w/Projects External OKI Engagements Coordination and Project Mgmt. (Bill Fitzgerald and Joanne Hallisey) Ed Tech/ MIT Architecture (Scott Thorne) Outreach & Customer Relations Installations and Spaces (Phil Long) Curriculum Integration Support (Phil Long) Software Services (Jeff Merriman) Athena Clusters Academic Servers Labs Residential Clusters Academic Tech. Facilities Classrooms Renewal Cable TV Laptops Tablets 1:1 Computing High Perf. Computing Faculty Consulting Stellar Support App Sft Support GIS/Spatial Data Labview Tablets PDA Experiment iCampus/D’arbeloff High Performance Comp. Special Applications Athena and Academic Application Software Including 3rd party ET common tools Stellar/Sakai OKI Projects One-One Computing

  18. Administrative Computing Wayne Turner Director Administrative Computing SAP Lead (John Cunningham) Financial Team (Veronica DuLong) Technical Services (Kevin Lyons) R3 Admin (Ron Parker) Admin Computing Advocacy Team (Bil Huxley) Logistics Team (Mark Damian) Web Services SAP Technical ABAP Development QA/Testing Enterprise Apps SAP Basis Administrative Community Relations Helpdesk Problem resolution Departmental Applications Human Resources Team (Dan Fitzgerald) EH&S Team (Hal Burchfield)

  19. Client Support Services Greg Anderson Director Client Support Services MIT Home Page (Suzana Lisanti) User Groups/ Negotiated Agreements (Ginny Williams) Data Analysis & Presentation (Rob Smyser) Distributed Support (Kyle Pope) Help (Barbara Goguen & Oliver Thomas) Training and Web Consulting (Jane White) Software Licensing And Distribution (Jon Hunt) Client IT Security (Tim McGovern) IT Partners Service Level Agreements Desktop Deployments Preventative Maintenance technical services First Contact Student help/RCC Walk-ins Training Publications Web Consulting Usability Accessibility Release Licensing Distribution Security Stopit IT Policy

  20. Operations and Infrastructure Services Theresa Regan Director Operations & Infrastructure Infrastructure Software Development & Maintenance Data Warehousing & Administrative Services (Mary Weisse) Infrastructure Applications Team (Susan Starr) Software Development & Integration Team (Marshall Vale) Data Admin Consultations Data Modeling System Design Review Design, maintain & expand the Data Warehouse User support and specialized training in Brio Query and use of the Data Warehouse Create and distribute standard report templates for warehouse users Provide administration, maintenance configuration, installation and upgrades for enterprise-wide infrastructure applications including: Central Print IXOS Image archiving system EDI (Electronic Data Interchange) Credit Card Processing Request Tracker (RT) Athena environment for UNIX development Kerberos development WIN Domain development Platform Commons technical liaisons Native application development assistance

  21. Operations and Infrastructure Services Theresa Regan Director Operations & Infrastructure Network Services MIT Network Manager (Jeff Schiller) Network Strategies (Brian Shannon) Network & Infrastructure Services (Mark Silis) Telecommunications & Network Installation Services (Andrew Bonvie) Network Architecture External Connectivity and Relations Internal Standards Network and Information Security Network infrastructure planning IS&T outside plant planning and installation IS&T outside plant maintenance, relocation and coordination WIN.MIT.EDU Ctrl Window Domain Citrix Virtual Windows application environment Techtime - campus calendar MIT Online Directory MIT Mail Svcs (routing, Mailman list svcs, post office mail storage, spam management tools) MIT Web Services (WebMail, central web svr, campus search engine) MIT.EDU Namespace (Domain Name System (DNS), MIT ID Sys.) Authentication & Authorization (Kerberos, X.509 server & personal certificates) MIT Network (external connectivity, campus backbone, connectivity to remote MIT sites) MIT Remote Access Services (Tether, Ipass, VPN) Physical Layer Consulting Jack Installations MITnet Activations Wireless Installations Fiber Circuit Installation IP Addressing Network Upgrades Network Troubleshooting IS&T Physical Layer Maintenance and Repair

  22. Operations and Infrastructure Services Theresa Regan Director Operations & Infrastructure Operations Services Data Center Operation Services (Karen Fortoul) Server Operations Team (Harold Pakulat) VM Systems Services (Karen Fortoul) Management of W91 data center including environmental monitoring and physical security Server Management - hardware de/installation, console monitoring, tape mounting for backups Print services Production jobs on mainframe Co-location services Installs and maintains centrally managed servers and software Supported environments, technologies & software include Solaris, TRU64, VMS, LINUX, SAN, RAID, Athena, Oracle and Apache Maintain MITVMA/C systems for Admin clients on the IBM mainframe TSM Backup service LISTSERV mailing list service

  23. Telephony & IS&T Shared Services Allison Dolan Director Telephony & IS&T Shared Services Shared Services Telephony Services Competency Group (Ed Dolan) Administrative Services (Jean Greene) Financial Services (Angie Milonas) 5ESS Operations (Louise Keohane) Telephone Client Support (Jana Tarasenko) Telephone Information Center (Diane Catalano) Staffing (hiring, terminations & employee changes) Employee Relations Staff Development Organizational Design Facilities Management Meeting & travel arrangements Budgeting Process & monitoring transactions Financial analysis & consulting Reporting Forecasting Modeling Management of 5E switch Voice mail Carrier provisioning Help Desk Moves, adds & changes Billing Telephone operators Directory Assistance NameConnector Audio bridge reservations

  24. Salary IT Manager in Boston, Massachusetts Source: http://monster.salary.com – August 2007

  25. Daftar Gaji standard Manager di America per tahun http://monster.salary.com – August 2007

  26. Daftar Gaji standard Manager di America per tahun

  27. Daftar Gaji standard Manager di America per tahun http://monster.salary.com – August 2007

  28. Daftar Gaji standard Manager di America per tahun http://monster.salary.com – August 2007

  29. Terima Kasih

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