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The future is mission critical Solutions your way

The future is mission critical Solutions your way. HP Technology Services. Built to be Mission Critical Supported to be Mission Critical. The Demands on Today’s IT organisations The Full Mission Critical Experience Why HP?. Agenda.

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The future is mission critical Solutions your way

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  1. The future is mission criticalSolutions your way HP Technology Services Built to be Mission Critical Supported to be Mission Critical

  2. The Demands on Today’s IT organisations • The Full Mission Critical Experience • Why HP? Agenda

  3. Provide a foundation of stability and adaptability to enable fast and effective organisational change Improve agility Minimise risk Optimisecost • Improvebusiness continuity and security • Meet regulatory and compliance requirements • Reduce or eliminate the cost of downtime • Optimisecost through proactive design and ongoing monitoring Increase quality • Improve availability, security and performance • Implement continual Service Improvement Plans Today’s Demands on IT Organisations Meet BusinessObjectives

  4. Employee satisfaction Reputation Shareholder satisfaction ROI/Profit Increased Agility Environmental Responsibility Customer satisfaction Compliance … and needs What business wants

  5. HP Delivers the Full Mission-Critical Experience SERVER STORAGE Protect Resilient MISSION-CRITICAL CONVERGED INFRASTRUCTURE Partner Secure NETWORKING SERVICES

  6. 5reasons You need HP services … • We help you achieve your business goals (availability, TTM, etc) • Customer Satisfaction Rating with Services (99% with MC, 93% with some services, 78% with no services) • Today’s complex environments require greater skills to manage and reduce the risk of unplanned downtime • HP has the most comprehensive services offerings in the industry • HP can simplify your support experience by acting as a Primary Service Provider HP ranked #1Overall Satisfaction with Support Services Contract by Service Provider “IDC believes HP’s support services ecosystem will continue to be very strong, and that additional integrative proactive tools and utilities could be a natural evolution of its current offering.” (IDC Customer Satisfaction Study: Top Performers in Enterprise Software Support Services, March, 2010)

  7. Technology Services: We make technology work, so business works Designed 50 million square feet of data centers and 40+greenfield data centers Customers in 90%+of the Fortune 100 6,500 Linux trained professionals Highest Mission Critical Customer Loyalty: 90+% 6,000high availability experts 16,000Microsoft trained professionals 5,600network infrastructure & voice professionals • Support available: • 24x7, 365 days per year • Covering 24 time zones • In 30+ languages • HP presence in 124countries Supporting 1.7 millionSAP users in 54 countries across all industries 7,500Mission Critical Partnership customers with 37,000 systems Delivered100,000+ SANs worldwide Installed base of 1,000,000+customers

  8. GMCSC – Keeping Business Working, Meeting Business Goals! Fire Fighting Fire Prevention • People Make the difference • Account Support Manager • Remote Support Account Advocate • Mission Critical Hardware Specialist The HP Global Mission Critical Support Centeralso works to prevent problems, not just fixing individual issues quickly. Putting out a burning house Preventing the firefrom starting Bottom-line: Reduced risk of unplanned downtime and less IT staff time spent fighting fires

  9. HP Can simplify youR support experience by becoming you primary service provider Aggregation Optimisation Consolidation Integration Amass multiple contracts into a single acquisition with stronger purchasing power Consolidate key processes and measurements within service functions, eliminating costly overlaps and redundancies Link key service processes, people, systems and business drivers Continue to identify operational efficiencies, responsiveness and performance, build continual improvement

  10. 5reasons You need HP services … • We help you achieve your business goals (availability, TTM, etc) • Customer Satisfaction Rating with Services (99% with MC, 93% with some services, 78% with no services) • Today’s complex environments require greater skills to manage and reduce the risk of unplanned downtime • HP has the most comprehensive services offerings in the industry • HP can simplify your support experience by acting as a Primary Service Provider HP ranked #1Overall Satisfaction with Support Services Contract by Service Provider “IDC believes HP’s support services ecosystem will continue to be very strong, and that additional integrative proactive tools and utilities could be a natural evolution of its current offering.” (IDC Customer Satisfaction Study: Top Performers in Enterprise Software Support Services, March, 2010)

  11. Watch This Space! More to come

  12. Thank you

  13. Backup

  14. The World’s Leading IT Services Start the conversation at a higher level and probe for customer needs around new cloud technologies • Support 1.7 million SAP users in 54 countries all industries • 4,051 mission critical customers with 86,904 contracts • Support available: • 24Hx7, 365 days per year • Covering 24 time zones In 30+ languages in 170countries • 6000high availability experts • 16,000Microsoft trained professionals • 5,000 network infrastructure and professionals • Leading CLOUDConsulting Services* Highest Mission Critical Customer Loyalty: 90+%

  15. Account support manager (ASM) • Single point of accountability………Orchestrates all service deliverables • Develops and maintains Account Support Plan …….Delivers proactive services • Provides best practice sharing and knowledge transfer An ASM will bring a fresh pair of eyes and independent thinking to help you address the challenges you face. Click to play CPS Energy video on the value of the Account Support Manager

  16. New Always On TS Support Portfolio Personalized, Proactive, Simplified Discrete System Support Environment Support Foundation Care Keep my systems running with minimal downtime. Reactive Support for hardware and software, Collaborative Support Proactive Care Fix things before they break. Keep my systems up-to-date. Give me direct access to your best people. Direct access to advanced technical skills, Technical Account Manager, automation required; multiple hardware and software support levels, proactive advice and reporting Datacenter Care Customize my support to address my unique business needs. Flexible and customizable, high-touch, named resources, enhanced call experience, Primary Service Provider, multi-vendor support, environment pricing Lifecycle Event Services Give me access to experts when and where I need them to help me deploy, operate and evolve my IT environment Business and technical skills, fixed or custom scope, from one-off activities to complex projects

  17. “There have been many instances when the HP Mission-Critical Support staff has taken the initiative and resolved complex multivendor IT issues. Mission Critical Support services with SAP-specific enhancements and HP Serviceguard Extension for SAP have definitely contributed to outstanding application availability – which stays at around 99.87%. That’s an important statistic in a business where there’s no place for downtime.” Why Customers Appreciate the Value of the GMCSC Mike Meinz Senior Director, Strategic Planning and Governance General Mills

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