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UNIFIED COMMUNICATION SOLUTION

UNIFIED COMMUNICATION SOLUTION. Agenda. AVM company description globalcomserver product description Unified Messaging description. http://www.avm-informatique.com. 3. AVM company. French company created in1983 Software editor and Telephone operator

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UNIFIED COMMUNICATION SOLUTION

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  1. UNIFIED COMMUNICATION SOLUTION http://www.avm-informatique.com

  2. Agenda • AVM company description • globalcomserver product description • Unified Messaging description http://www.avm-informatique.com 3

  3. AVM company • French company created in1983 • Software editor and Telephone operator • 2 business models: hosted and outsourcing • Several hundred customers and thousand users in multiple countries • All vertical markets http://www.avm-informatique.com

  4. Greek customers http://www.avm-informatique.com 5

  5. Many other customers http://www.avm-informatique.com

  6. Strategic partnerships • SAP Certified • Microsoft Gold Certified • Dialogic • Canon • Nuance (OCR, TTS) • Telisma (ASR) http://www.avm-informatique.com 7

  7. Agenda • AVM company description • globalcomserver product description • Unified messaging description http://www.avm-informatique.com 8

  8. globalcomserver product • Unified Messaging System (Exchange, Notes, SMTP) • Fax, Texting, Email, and Voice server • Windows and Web software interface • Business application adapters (ERP, CRM, ECM) • Multifunction printer integration • Communication Campaign Manager • Communication Alert Manager • IVR, ACD, Voicemail, Readmail http://www.avm-informatique.com

  9. Call processing • IVR • ACD http://www.avm-informatique.com 10 http://www.avm-informatique.com

  10. Agenda • AVM company description • globalcomserver product description • Unified Messaging description http://www.avm-informatique.com 11

  11. Why Unified Messaging ? • Distinct applications to access to, and reply from, each medium Telegraph Exchange (TELEX) Fax Text message (SMS) Email Voice Why Unified Messaging? http://www.avm-informatique.com 12

  12. Why Unified Messaging? http://www.avm-informatique.com 13

  13. What is UM? • Unified Messaging is the integration of several different communication media • Users will be able to retrieve and send voice, fax, text and email messages from a single interface • Access from wireline phone, wireless phone, PC, Smartphone http://www.avm-informatique.com 14

  14. General description http://www.avm-informatique.com 15

  15. Detailed architecture http://www.avm-informatique.com

  16. Detailed architecture http://www.avm-informatique.com 17

  17. Detailed architecture(Centrex) http://www.avm-informatique.com 18

  18. Messaging interfaces • Messaging • Exchange • Lotus Notes/Domino • SMTP Directories • Public or private, Outlook / Notes or folder contacts Support all MS document extensions as attached file http://www.avm-informatique.com

  19. Fax, Voice, Text and email messages are centralized in the messaging application Fax Voice Text Msg Reception http://www.avm-informatique.com

  20. Send report http://www.avm-informatique.com 21

  21. Management tools • GCS Windows • GCS Web http://www.avm-informatique.com

  22. Technologies • SDK (COM/DCOM, Web services, VC++/VB Scripts) • File systems (NFS, FTP, SMB, CIFS) • TCP/IP Virtual Printer • PSTN (ISDN/Analog), Fax over IP, Voice over IP • Automatic Speech Recognition • Text To Speech • Microsoft .NET • Windows server Operating System • POP3, IMAPv4, SMTP, LDAP, HTTP, SOAP … http://www.avm-informatique.com

  23. Benefits of UM • Improve information processing, and maximize user efficiency and customer satisfaction • Centralized, easier system administration (including security / archiving) • Automated services available 24/7 (IVR …) • Cost reduction • Traceability http://www.avm-informatique.com 24

  24. Typical UM adopters • All companies with multiple messaging systems • All companies that want to improve customer relationship • All companies that want to renew: • Their phone standard • Their PABX • Mobile workers who need constant access to information and messaging http://www.avm-informatique.com 25

  25. ROI http://www.avm-informatique.com 26

  26. Market analysis Market analysis • French market growth: +24% each year between 2005 and 2008 http://www.avm-informatique.com 27

  27. Market analysis • Expected and actual benefits of unified communications http://www.avm-informatique.com 28

  28. Competitors • PBX vendors • Aastra - Unified Communication Platform (UCP) • Alcatel - OmniTouch Unified Communication (Otuc) • Cisco - Unity Connection / Unity Express • UM Vendors • AVM – GlobalComServer • Cycos – mrs • Software vendor • Microsoft - Communication Server http://www.avm-informatique.com 29

  29. Competitors http://www.avm-informatique.com 30

  30. Why AVM’s UM? • No new software required on client workstations • No hidden costs • Unified directory • Modular and scalable solution • Compatible with heterogeneous telephony environments: PSTN (Analog/ISDN) or IP • Fast integration with the customer’s business applications (ERP, CRM, ECM …) http://www.avm-informatique.com

  31. Why AVM’s UM? • Adaptation to customer requirements (customization) • Technical assistance and support based on a real partnership • Unlimited user licenses and no restriction on line numbers • Outsourcing offer http://www.avm-informatique.com 32

  32. What else? • Audio conference bridge • Vocal Appliance • Outsourcing FaxToMail solution (Faxbis) • SS7 Telecom Operator http://www.avm-informatique.com 33

  33. Thank you for your attention www.avm-informatique.com +334 78 56 59 13 gcs@avm-informatique.com http://www.avm-informatique.com 34

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