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PwC Consulting Learning Solutions Group

PwC Consulting Learning Solutions Group. Johnson & Johnson Briefing 11 February 2002 Mark Buckingham Piero Granelli Theis Hansen. Outline. Overview of PwC Learning Solutions services across EMEA What we do Some facts and figures Our clients

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PwC Consulting Learning Solutions Group

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  1. PwC ConsultingLearning Solutions Group Johnson & Johnson Briefing 11 February 2002 Mark Buckingham Piero Granelli Theis Hansen

  2. Outline • Overview of PwC Learning Solutions services across EMEA • What we do • Some facts and figures • Our clients • Issues facing multi-country ERP training rollouts • Discussion

  3. Human Capital Transformation • Innovative Human Capital solutions • HR management and operations strategy and organizational design • Business case for change • Service delivery models, including shared services, call center and self-service • Process design and reengineering Learning Solutions • Provide high-quality learning services for employees, customers and suppliers • Focus on learning strategies, content and infrastructure to support enterprise-wide transformation • Deliver innovative e-learning solutions for rapid deployment of global training Implementation of HR Business Applications • Provide methods and tools to increase bottom line, manage workforce in a global environment, and align HR with strategic corporate objectives Our portfolio of Human Capital Solutions B2E Strategy/Implementation • B2E strategy/content management • B2E technical architecture • B2E ERP/web based solutions Human Capital Data Warehousing & Decision Support • Rapidly collect data and deliver information supporting decision making • Global HR information systems integration to support global workforce management HR Point Solutions • Management and Leadership Development • Recruiting process • Compensation process • Performance management and competency development • Resource management and workforce analytics • Knowledge management

  4. “Creating the Future of Learning” Learning Solutions - • Global Practice Launched in 1996 • 500+ Learning Specialists • 40 Countries (Americas, EMEA, Asia/Pacific) • 170+ Clients • 15 Languages • Within EMEA, 200 Learning specialists in 13 Countries

  5. EMEA Theatre – LSG consultants • NABU (UK, Ireland) 85 • WBU (Belgium, France) 20 • NBU (Nordics, Netherlands) 40 • CBU (Germany, Austria, Switzerland) 35 • MBU (Spain, Portugal, Italy) 15 • MEP (Middle East, Pakistan) 5 Total 200 Significant Experience: • SAP, Oracle, PeopleSoft • eLearning and e-Content • “Behavioural Change” training

  6. Our Learning Ethos "An organisation's ability to learn and translate that learning into action is the ultimate competitive advantage.” -- Jack Welch, CEO of GE

  7. Training to Achieve Transformational Change Fundamental part of Systems and Process Change Program Strategic Implementation & Rollout

  8. Services to Clients around SAP rollouts Aligned to project/business goals Goals and measurements Technology selection Management Learning Strategy Training and change management TNA Resource planning and management Team Leadership Programme Management SAP Bootcamp Executive, FastStart, Configuration On-site / Off-site / Virtual Project Team Training Accelerators – Powerbinders / Doc Builder Skilled and experienced resources Localisation, translation Local language delivery Classroom and web-based Training Development / Delivery Selection of tools and accelerators Documentation accelerators (PwC, Resite) On-line publishing – EPSS WBT development eLearning

  9. Evaluation Design Program Develop Program Develop Prototype Recommend Approach PTT for Realisation phase PTT for Blueprint phase Define project doc. Create PTT plan Project Kickoff Provide On-Going Support Pilot Program Deliver Program Evaluate Program Methodology - embedded within ascendant SAP Through our methodology, we: • help our clients select the tools that best suit their needs and environment • implement these tools, ensuring that consistent knowledge transfer allows our clients to support these tools post implementation • focus on providing a long life-span to the tools and the content within them, offering our clients a continuous ROI while “living with SAP” Final Preparation Go Live and Support Project Preparation Business Blueprint Realisation Sustain

  10. Project Team Training • PwC Bootcamp products

  11. Bootcamp Project Team Training: Project Team training initiative focused on group working and hands-on exposure to SAP: • Executive Bootcamp (1-2 days) • SAP FYI (1 day) • Integration FastStart (5 days) • Configuration Bootcamp (10 days) • Business Information Warehouse (2 days) • Extended Financials Bootcamp (various) Standard Bootcamp can be extended with other modules

  12. Using a Blended approach to training for SAP and process skills: Learning Management Environment Simulated Training Environments Web Enabled Training Delivery Role Based Learning Portal Classroom Delivered Training & Workshops

  13. Learning Scheduling & Management WBT Gold – Customised eContent Web-Enabled Collaboration & Learning e-Learning technologies supporting SAP learning programmes Performance Support / Learning Portals

  14. AstraZeneca Xerox Zurich Financial Services Unilever British Airways Engineering Cadbury Schweppes Homebase Somerfield Woolworths Gallaher BBC Post Office Metropolitan Police Service GlaxoSmithKline Bristol Myers- Squibb Novartis Barclays Tetra Pak General Motors Nokia Nestle Heineken DVLA Exxon-Mobil Heineken RMC One2One Deutsche Telekom Deutsche Post Siemens Shell Ericsson PwC experience in SAP and ERP training - EMEA • adidas • Roche • Lundbeck • UPM Kymene • Bayer • BT Wholesale • Lufthansa • Swiss Air • Sabena • Ordina • Hilti • ICL • Conoco • Gillette • Goodyear • General Motors

  15. Key Issues to get right on multi-country rollouts: • Governance • Representation from each country and programme management • Regular (monthly) steering group • Project management • Experienced leadership • Culturally-sensitive • Focussed on delivery • Blended learning • Translation/Localisation Strategy • Who, what , where, when? • How many? • How much!

  16. Key Issues to get Right: • Material Development • Consistent tools, • Consistent language • Keep it simple • Country reviews • Combined team • Training Delivery • Local trainers where possible • Virtual classrooms • WBT • Change Control • Robust document management • Scope control

  17. Lessons Learned on Global and Regional Projects Lessons Learned: • Create a balanced central team (along with localization teams) to orchestrate and develop core approaches, content, and internal training (based on PwC experience with global training at Exxon, Nokia, Tetra Pak, General Motors, AstraZeneca and others) • Key central deliverables include: approach, curriculum, core materials for user documentation and training, guidelines for adapting materials to local needs, approach and guidelines for technology based training, roll out/ localization kit • Central team provides common development for local training team (in both training development/delivery and SAP). Staff core team with members from central office and local offices • Local staff in core team act as training champions in local sites and provide local influence and buy in centrally

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