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Consequences of delayed or denied access to health care services: Perceptions of individuals with disabilities

Consequences of delayed or denied access to health care services: Perceptions of individuals with disabilities. APHA Annual Meeting Atlanta, GA October 22, 2001. Melinda Neri, Thilo Kroll, and Jessica Scheer NRH Center for Health & Disability Research Washington, DC www.nrhchdr.org.

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Consequences of delayed or denied access to health care services: Perceptions of individuals with disabilities

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  1. Consequences of delayed or denied access to health care services: Perceptions of individuals with disabilities APHA Annual Meeting Atlanta, GA October 22, 2001 Melinda Neri, Thilo Kroll, and Jessica Scheer NRH Center for Health & Disability Research Washington, DC www.nrhchdr.org

  2. Research Objectives • To identify access barriers to obtaining timely and appropriate health care services • To identify the physical, psychological, economical, and social consequencesof compromised access to care • To contextualize the health care experience of people with disabilities using qualitative methods • To describe the sequential effects of delayed access, e.g. increased service utilization and reduced independence

  3. Study Design, Methodology & Analysis • Descriptive, exploratory qualitative study • Semi-structured, 45-minute telephone interviews • 30 non-randomly selected respondents from a national survey of 500 working-age adults with CP, MS, or SCI • Questions addressed the barriers and consequences of compromised access to primary and specialty care, DME, rehab services (PT, OT, ST), and mental health care • Interviews were audiotaped and transcribed, then coded and analyzed using systematic topic delineation and QSR’s qualitative software,N*Vivo

  4. Sample Description • Sex: 16 female, 14 male respondents • Disability status: 10 CP, 10 MS, 10 SCI • Primary insurance type:14 FFS, 16 MC • Mean age: 44.8 years; SD: 8.30 • Co-Morbidity:70%;arthritis and depression • Employment:one-third employed • Primary coverage:13 Medicare, 2 Medicaid, 13 Private, 2 Other

  5. Principal Barriers • Lack of accessible, timely, and convenient transportation • Inaccessible provider facilities and diagnostic equipment • Insufficient/limited disability-specific knowledge and skill-set among providers • Difficulties obtaining timely appointments • Insufficient plan coverage, e.g. maintenance/physicaltherapy and DME • High out-of-pocket costs (co-pay/deductible)

  6. Consequences Physical • Decline in condition and general health • Unable to perform ADL’s/IADL’s • Decreased mobility • Development of secondary conditions Psychological • Compromised emotional well-being and self-esteem • Depression and stress Economical • Lack of therapy and compromised occupational performance • Need for additional health care services = increased cost Social • Impact on relationships and social roles • Restricted social and familial participation Independence Issues

  7. Case Studies Illustrating the sequential effects and consequences of barriers to health care, e.g. barriers to care increased service utilization decreased independence

  8. Martin: 52, SCI “My shoulders have gotten to a point now to where that is creating a problem with transferring. If I could have gotten physical therapy done earlier, there’s a great possibility this problem could have been helped. What’s going to happen now is it’s just shortening the time I’m going to be able to live by myself. I’m going to have to go into a nursing home eventually, but a lot quicker…I’ll be lucky if I can stay by myself, say, another three, four years.”

  9. Maria: 52, CP “A lot of my mobility was cut down, and I couldn’t do the things I normally do. My husband would have to help me out of bed… things didn’t get done that normally got done. I couldn’t stand and cook meals like I usually do, and I couldn’t clean…house, stand and do dishes or things like that.” “…I can’t sit around the house and do nothing. I have to be able to feel like I’m worthwhile doing something, even if it’s sitting down and stuffing envelopes…The doctor didn’t feel it was necessary that I have OT…”

  10. Conclusions What is needed? A better understanding of…. • theaccess barriers (e.g. transportation and accessibility) and their sequential and interrelatedconsequences • the nature and scope of these consequences for people with disabilities • thesocial contextin which these consequences occur

  11. Implications For the consumer with a disability... • Autonomy over decision-making regarding health care choices For health care providers and health plans... • Improved knowledge and skill set, e.g. disability literacy For health care delivery… • Better access to, and timely delivery of, maintenance therapies and DME

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