DIALING INSTRUCTIONS CAMPUS CALLS Administration …………… … .. ……………… ..6-xxxx

1. NMSU Digital Telephone DIALING INSTRUCTIONS CAMPUS CALLS Administration………………..………………..6-xxxx Student Residence Hall Room…..………...……5-xxxx Dona Ana Community College......781 + 4-digit number LOCAL CALLS Las Cruces, Mesilla, Organ and La Mesa…………………..….…….8 + 7-digit number LONG DISTANCE CALLS In-State………….…8 + 1 + area code + 7-digit number Out-of-State……...8 + 1 + Area Code + 7-digit number International Calls. . . . .8 + 011 + Country Code + City Code + number Toll-Free Number……………….8+1+10-digit number New Mexico State University

2. Digital D223/D225 Telephone • 1 Display: Shows date, time, caller ID of incoming call, standard Caller ID • 2 Display menu keys: The key functions depend on the traffic state. When you are requested “(see display)”, press the required key to access the feature. • 3 Navigation key left: Navigate one step to the left in the top menu. • 4 Home: Return to home position (idle mode), when you are navigating the top menu. • 5 Navigation key right: Navigate one step to the right in the top menu. • 6 Call Pick Up: Ability to pick up calls from programmable Call Pick Up feature • 7 Common Hold: Place caller on common hold to allow Call Pick Up group to answer line on hold • 8 Programmable function keys: Program numbers or features. • 8b Accept 2nd Call: Receive incoming calls while phone is in use • 9 Triple Access Line: Handle calls. Line 1 and 2 are available both for incoming and outgoing calls. Inquiry can only be used for outgoing calls. • 10 Microphone: Used for hands free conversation. • 11 Clear: Disconnect calls or exit a feature. Can always be pressed instead of replacing the handset. • 12 Headset key: Handle headset calls and activate Headset Preset. • 13 Loudspeaker on/off • Activate hands free conversation. b. Activate Loudspeaker Preset. • 14 Mute: A. Switch the microphone on or off during a call. B. Switch off the ring signal in idle mode or when ringing. • 15 Volume control: Adjust the volume. • 16 Loudspeaker 1 17 Handset: Supplied with hearing aid feature as standard. 18 Pull-out leaf for easy guide (optional) 20 Designation Card New Mexico State University

3. D223/ D225Telephone TRANSFER A CALL • With the first party on access 1, press access 2 to get dial tone. The first party will be on hold. • Dial the second party’s five digit extension number. • When the second party answers, announce the call and look for and press the TRANSFER keyusing the menu buttons below the display. TRANSFER A CALL TO SOMEONE’S VOICE MAIL • Dial 7-7776, you will hear an automated recording. Follow the prompts. • Enter five digit extension number of the person then press the # symbol ie.: 6-1234# • Then look for and press the TRANSFER keyusing the menu buttons below the display. New Mexico State University

4. D223/ D225Telephone Display Features • PROGRAM:This feature is used to program settings • PHONE SET: This feature is used for display contrast, melody programming, etc. • CALL LIST: This feature will display incoming, outgoing and missed calls Home Position: Idle Mode PHONE BOOK: (Optional) feature to search for name, group, etc On the display then call directly • MESSAGES: An alternate route to dial into your voice mail • For detailed information on this and other features visit the website below. • http://tolv.aastra.com/library/manuals/MD110_MXONE_TSW/Userguides/En/Pdf/Dialog4223_25En.pdf Display features include: Time and Date Assigned extension and/or subscriber’s name To navigate through the top menu of the display use the left or right navigation keys and press the select button. To navigate through the bottom menu of the display use the keys below each menu. ei. transfer, missed call, conference, etc. New Mexico State University

5. Digital D4223/D4225 Telephone CONFERENCE CALL UP TO FOUR PEOPLE • Dial the first party, announce purpose of call, ask first party to hold • Press ACCESS line 2 to dial the second party. After the second party answers, look for and press the CONFERENCE key using the menu buttons below the display. Listen for a short beep to indicate all members have been added. • To add another caller, press ACCESS line 1, dial the next party • After the next party answers, look for and press the CONFERENCE key using the menu buttons below the display. • Listen for a short beep, all members are now present New Mexico State University

6. NMSU Digital Telephone FOLLOW ME – TEMPORARILY DIVERTS YOUR PHONE CALLS TO ANOTHER EXTENSION • Dial * 2 * , the five digit extension number and # • Listen for a pulsating diversion tone. (Display will read: “Follow me to 6-XXXX) • Hang up or press the clear key. • To cancel the follow me, dial # 2 # LAST NUMBER REDIAL • Dial * * * the last external number will be automatically dialed. INQUIRY • To place outgoing calls only; cannot receive incoming calls New Mexico State University

7. D223/D225 SPEED DIAL INSTRUCTIONS • TO PROGRAM SPEED DIAL BUTTON(S) • Using the navigation key arrow to the left to PROGRAM • Press the menu button to SELECT • Press any vacant button to be programmed (lamp on) • Enter extension or telephone number (dial “8” for outside line &/or 1 & area code for long distance number) • Press vacant button again (lamp off) • Press the menu button to EXIT • TO DELETE SPEED DIAL BUTTON(S) • Using the navigation key arrow to the left to PROGRAM • Press the menu button to SELECT • Press a speed dial button to be deleted (lamp on) • Press the clear button (#11) to clear programming • Press speed dial button again (lamp off) • Press the menu button to EXIT New Mexico State University

8. D223/D225 RINGER OPTIONS D223/D225 RING TONE INSTRUCTIONS • To Change Ring Tone On Telephone: • Using the navigation key arrow to the left to PROGRAM • Press the SELECT key using the menu buttons below the display. • Select desired ring tone by pressing 0 – 9 on keypad; when selection has been made 0=flash only; 1=Ring and Flash; 2= Delayed ring and flash; etc. • Press the desired button again • Press EXIT using menu buttons below phone display • *The last tone selected will be saved New Mexico State University

9. Basic Voice Mail Instructions To Record OR Change Your Name Dial 6-7777 Enter your security code Press 1 6 1 5 Follow the prompts to save To Listen AND Recorded Standard Greeting Dial 6-7777 Enter your security code Interrupt greeting, Press 1 6 1 3 2 Follow prompts to listen to your current greeting and/or make changes To Record Your Personal Greeting Dial 6-7777 Enter your security code Press 4 6 Follow prompts to record your greeting From another phone Dial 6-7777 Press # to interrupt greeting Enter last 5 digits of campus phone number ie: 6-xxxx Enter security code Follow prompts to record your greeting Follow same steps to change personal greeting To Retrieve Message(s) When there is a message left in mailbox, a stuttering dial tone will be heard and/or message waiting light will blink Dial 6-7777 (if off campus dial 646-7777)  If calling from your dept phone, upon request, enter security code. If calling from another phone, press * then # enter last 5 digits of mailbox, enter security code Press 5 to hear messages Press 3 to delete message Press 5 to listen to next message After listening to all messages, Press 9 To exit you mailbox, Press 9 again New Mexico State University BASIC VOICE MAIL SERVICE INITIAL SET UP To Program Security Code Dial 6-7777 Voice will ask for security code, enter default code 88003 Interrupt greeting, press 1 6 1 4 Follow prompts to enter your new security code (between 4 -15 digits that you will remember) INITIAL SET UP Program Security Code From Another Phone To Your Assigned Phone Number Dial 6-7777 from another on campus phone When automated voice comes on, Press * then # to interrupt greeting Enter last 5 digits of campus phone number ie: 6-xxxx (If dialing from off campus dial 646-7777 When automated voice comes one, Press # to interrupt greeting) Enter default security code 88003 Interrupt greeting, press 1 6 1 4 Follow prompts to enter new security code (between 4-15 digits that you will remember) To change Voice Mail Security Code Dial 6-7777 (off campus 646-777) Enter current security code Press 1 6 1 4 Enter current security code Follow prompts

10. Basic Voice Mail Instructions continued • When Prompted, enter 1 2 3 + last 5 digits of your extension + # • (Alamogordo campus enter 123 + last 4 digits of Alamo ext. + #) • Press # again to record comments • Press # again to end recording • Press # to send message to new voice mail • Repeat steps to continue forwarding messages • To end session, hang up • NOTE: 1-2 minute delay in retrieving messages in new system • *Confirm messages have been forwarded to new voice mail system • BEFORE erasing messages from the old voice mail system • After Recording and Addressing a Message • Mark the message private # 4 • Mark the message urgent # 6 • Request a return receipt # 1 Request future delivery # 5 • After Listening To A Message • Pause or resume * • Call Message Sender 1 4 • ((local calls only)) • Forward Message 1 3 • Reply to Message 1 7 • Back up while listening 2 • Return to Beginning Of Message 2 2 • Advance forward 5 seconds 4 • Save Message 7 • Hear Date/Time Of Message 8 • To bypass voice mail greeting when calling another on campus extension • Press # • Record your message To Retrieve Saved Messages Dial 6-7777 Enter your security code Press 1 9 2 Follow prompts To Program Out of Office Greeting Dial 6-7777 *(off campus dial 646-7777, press # then enter the last 5 digits of your NMSU phone number) Enter your security code Interrupt greeting, press1 6 1 3 3 Use same procedure to enable/disable greeting. NOTE: This program will not allow callers to leave messages on voice mail. To Retrieve Message(s) When there is a message left in mailbox, a stuttering dial tone will be heard and/or message waiting light will blink Dial 6-7777 (if off campus dial 646-7777) If calling from your dept phone, upon request, enter security code. If calling from another phone, press * then # enter last 5 digits of mailbox, enter security code Press 5 to hear messages Press 3 to delete message Press 5 to listen to next message After listening to all messages, Press 9 To exit you mailbox, Press 9 again To Retrieve Saved Messages From Old System and Forward to New System Dial old voice mail system 6-9999 Enter security code Press 1 9 2 for saved messages While listening to desired messages, Press 13, to forward message New Mexico State University

11. NMSU Telephone & Voice Mail Contacts ICT Business Operations and Financial Services Main Office Line 646-4241 Customer Service Center 646-1840 Voice Work Order Desk 646-5999 ict_wodesk@nmsu.edu New Mexico State University