Alcatel OmniPCX Office – Release 5.0 Other evolutions

1. Alcatel OmniPCX Office – Release 5.0Other evolutions SMB Solution Management / June 2005

2. Mobility solutions SMB Solution Management / June 2005

3. Alcatel Mobility Solutions New EyeBox Virtual Desktop Voice Voice+Data Cellular Extension EyeBox Virtual Desktop Web Communication Assistant Mobile IP Touch PIMphony IP DECT PWT IP VPN MyPocket Phone Off site Mobility On site Mobility At the desktop At the desktop On site Mobility Off site Mobility

4. Off-site mobility solution portfolio • Current off site mobility solutions • Personal assistant / Call routing • IP VPN connection (w/ or w/o OXO Premium Edition): • IP PIMphony, Remote IP Phone • Web Communication Assistant & Nomadic mode (w/ OXO Premium Edition): • Email, Voice mail consultation • Web-based client, secured access • Nomadic mode / Nomadic Sets (GSM, Home, Hotel, etc,…) and dialer • New OmniPCX Office cellular extension New

5. GSM PSTN Embedded Nomadic Mode Virtual extension with associated DDI, Voice Mail Box, Personal Assistant,… Cellular Extension • Your mobile phone as an OmniPCX Office extension • Company number is the unique contact point • Cellular integration brings the OmniPCX Office facilities to your mobile phone • Inside or outside the office

6. OmniPCX Office Cellular Extension • Your colleagues call you by using the OmniPCX Office dial by name • You benefit from OmniPCX Office Voice Mail Box and Personal Assistant to handle your calls • You leverage remote features such as transit calls with short number, remote mail box access, activation/deactivation of personal assistant/call forwarding/… or remote customization of mailbox greetings • … and even more by jointly using PIMphony with call logs, screen-pop (integration with Outlook, etc,…) or activation of your call forwarding

7. Benefits • Productivity enhancement for highly mobile employees • Another OmniPCX Office extension type (GSM terminals) • Anywhere, Anytime with one unique professional phone number • Reduce communication costs • Benefit from GSM fleet negotiated rates • e.g. between mobile and towards PBX extensions • Benefit from the company rate when calling from its mobile phone thru the OmniPCX Office • eg: minimize international calls,… • Easy to deploy as any other extension … and very competitive price • Use a standard GSM set without additional cost for a dedicated extension

8. Business Opportunities • SMBs with • Off site mobile workers that can be equipped only with their GSM mobile phones • Large surfaces in which case a wireless DECT phone system would be far too expensive • Only a few on-site mobile workers. In this case DECT would be too expensive as well • People who often have to make phone calls abroad using their GSM mobile phones

9. Local phone (could be a virtual terminal) Virtual nomadic terminal Solution Overview • Nomadic working place • A fixed/local terminal inside the company • physical or virtual terminal • Your GSM associated to the fixed terminal • In nomadic mode • A virtual terminal to bridge the local terminal and the GSM • Transparent to the user • Among a pool of shared virtual terminals

10. Solution Overview • Activation of the nomadic Services • Declare GSM number in PIMphony (Basic, Pro or Team) • Can also be done within the WCA application • Activate your nomadic mode • GSM remains as a nomadic phone when you disconnect PIMphony • Supported features • Incoming calls (nomadic) • Outgoing calls (in DISA transit or with PIMphony) • … and more when jointly using PIMphony

11. Virtual terminal Incoming calls • Call Completion • Callers calls an extension (DDI number) of the OmniPCX Office • OmniPCX Office selects a virtual terminal and sets up a second call to the Mobile phone • When going off-hook, OmniPCX Office connects the nomadic terminal with the external party • One unique number to be reached whether in or outside the company

12. Incoming calls • Features • User can be called on a low rate fixed number • User can be reached as a local extension • from the other OmniPCX Office subscribers • from the attendant • through dial by name or internal number • User has a mailbox on the OmniPCX Office and can activate his personal assistant for incoming calls handling

13. Incoming calls • Note • Display the OmniPCX Office installation number on the Mobile Phone • Not CLIP number of external calling party • Standard call distribution / timers of both fixed and virtual terminal apply • Resources, barring, diversion, dynamic routing, … • If the GSM user does not answer, the call overflows to the Attendant or to Mailbox • Configuration of dynamic routing destinations • Attendant monitors busy/free state of GSM on his BLF • Busy/free state of local terminal • The attendant can call the local terminal to reach or transfer to the Voice Mail of the user • If a forward is activated for the extension (remote activation possible with DISA license) then it will preempt the nomadic mode

14. Virtual terminal Outgoing calls (with PIMphony) • Call completion • Outgoing call is dialled from PIMphony • OXO selects a virtual terminal and sets up a call to the Mobile Phone • When the mobile phone goes off-hook, OXO sets up a second call from the fixed terminal to the called party • When called party goes off-hook, OXO connects the destination party and the mobile phone • Business calls are charged to the company (at standard rates)

15. Outgoing calls (with PIMphony) • Note • Display to called party of the DDI extension associated to local phone • Called party not informed of GSM public number • Standard call distribution / timers of both fixed and virtual terminal apply • Resources, barring, … • Attendant monitors busy/free state of GSM on his BLF • Busy/free state of local terminal • Jointly using PIMphony: • Control your calls with transfer, conference, etc,… • … And use all the other services • Consult your call log • Manage your voice mail with Visual Mailbox • Have custom popup on incoming calls from your PIM (Outlook, BCM, …) • …

16. DISA services Outgoing calls (off-site without PIMphony) • Outgoing calls through DISA number • GSM user calls the DISA DDI Number, enters DISA service code, his directory number and password for authentication • Manually or using the speed-dial directory or calling card feature of the GSM • OmniPCX Office sends dial-tone and the GSM user can dial an external number • Full number of short number • For internal number, a solution could be to call the Automated Attendant and use the free dialing / dial by name option • Business calls are charged to the company (at standard rates)

17. Outgoing calls (off-site without PIMphony) • Features • From his GSM, user has access to some services of the OmniPCX Office • DISA services • Call forwarding activation or deactivation, Transit calls with short numbers • Mailbox access • Read message / Send message • Remote customization • Mailbox greeting & name recording, • Personal Assistant activation/deactivation & customization, • Activation / deactivation of message notification, • Password modification

18. Solution overview – going further • The Nomadic terminal can be part of a • Twinset • requires to configure the local terminal as the primary set of the Twinset • Group • The Nomadic terminal can be an agent of a • Call center group • The local terminal (physical or virtual) is declared ACD agent • It is recommended to use PIMphony for setting up outgoing calls The nomadic terminal could be another terminal than a GSM • Example : hotel room phone, home phone • Stay connected to your company anytime, anywhere

19. Solution Overview - Limits • 2 trunks are necessary for every nomadic call • Incoming or outgoing call • Fixed/local terminal is “frozen” • Cannot be used while nomadic mode is active • Due to the non-integration with the GSM network services • The GSM phone number remains different from the unique professional number (OXO extension number) • Different numbers for SMS (GSM #) and for Voice (professional extension) • Professional OXO mailbox and GSM mailbox coexist • It is recommended to deactivate mailbox on GSM network • Voice in Email feature in both OXOr4.0 and in the GSM network allows to aggregate all messages in a single email box

20. Solution Overview - Limits • When used without PIMphony, no services are provided in communication • No transfer, no conference, no DTMF dialing, etc… • Nomadic limits : 50 users • Reminder : WCA limited to 25 users max • WCA deactivation of nomadic mode changed in r5.0 • Now consistent with PIMphony • No automatic deactivation of nomadic mode when leaving WCA • deactivation of nomadic mode (to unfreeze the local phone) must be done by the end-user

21. Offer • Minimum requirements • Compatible with all GSM mobile phones and with any GSM network • The service is activated by the purchase of the nomadic license • Available with all OXO range from r5.0 onwards • Configuration/Activation of the service is available through PIMphony Basic • Software licences • Nomadic mode • Global to the system

22. Easy to configure and activate • Easy installer configuration • Authorize users with nomadic rights • Configure local phone (as any other extension) • Create a pool of Virtual Terminals • User configuration • New button in PIMphony Basic • And PIMphony Pro, Team, Attendant • Nomadic mode remains active after PIMphony disconnection

23. Terminals SMB Solution Management / June 2005

24. IP Touch 4068 BT 1.2 • New 4068 phone with support of Bluetooth 1.2 technology • Delivered with a standard corded handset • Bluetooth handset optional • Ready for new Alcatel Bluetooth handset • Charger included • New commercial reference replacing current reference • Compatible from OXO R3.1 onwards • Enhanced audio quality with Bluetooth 1.2 wireless headsets

25. IP Touch 4068 BT 1.2 • Optional Bluetooth 1.2 wireless handset • Features • On-hook/off-hook button • Volume control button • Signaling LED (battery + handset status) • Radio in/out of range detection • Autonomy : 30h idle(100 in R5.1) / 7h conversation • Software downloader available • For firmware update • Bluetooth 1.2 handset is not compliant with the previous IP Touch 4068 BT 1.1 • Compatible from OXO R4.1.x maintenance release

26. Alcatel 8 Series IP Touch evolutions Memory evolution • IP Touch 4028, 4038, 4068 phones with 16MB RAM • Ready for future evolutions • Same commercial references (except for the 4068 BT1.2) • 16M is mentioned on the paper label • Software support and evolution for 8MB products are insured • Compatible from OXO R3.1 • Except 4028 from R4.0 onwards

27. Alcatel 8&9 Series enhancements • Ergonomic evolutions for more efficiency • “Back” key in idle mode • to go back to the default user home page • Choice Menus with the different options mapped on the soft keys • Saves 1 level in the menu trees • ON/OFF flip-flop menus • only one option proposed : opposite choice (no OK validation necessary) • If ON : display shows OFF • If OFF : display shows ON • Cyclical lists • e.g. for Dial by name list and redial list • At the end of the list, scrolling goes to the beginning of the list

28. Alcatel 8&9 Series enhancements • Serviceability • Easy replacement of Reflexes by Alcatel 8&9 Series • including the copy of programmed keys • Move/copy keys between physical add-on and virtual add-on • within the same terminal (adding a physical add-on) • between 2 different terminals (terminal replacement) • Installation wizard for OXO start-up • A4068/A4038/A4039 only • Same wizard functions as existing wizard on A4035

29. Alcatel 8&9 Series enhancements • Serviceability • Attendant MMC session • A4068/A4038/A4039 only • Available features • Account codes • Public numbering • System messages • DECT registration • Attendant password • System reset • Voice mail and Auto Attendant • Software keys (read-only) • Network configuration

30. Alcatel 9 Series / Sub-devices • New generation of terminal enablers • Analog, S0, V24 (accounting & CTI), Multi-hub • New mechanics and RoHS compliant • Support of both Alcatel 9-Series and Reflexes • Compatible with previous OXO releases • Reminder on previous generation of terminal enablers • No support of Alcatel 9-Series • Phase-out achieved : no more commercial availability

31. Alcatel 9 Series / Sub-devices • Analog enabler • S0 enabler UA link Analog (Z) link Analog device UA link S0 link S0 terminal

32. Alcatel 9 Series / Sub-devices • V24/CTI enabler • Multi-terminals hub UA link V24 link V24 terminal UA link UA link UA link

33. Alcatel 9 Series / Sub-devices • Compatibility rules

34. Miscellaneous SMB Solution Management / June 2005

35. 802.1 p/Q support • Support of • VLAN (802.1Q) • for traffic segmentation by OXO between Data traffic (Internet Access, RAS and CTI) and Voice traffic (VoIP) • Layer 2 prioritization (802.1p) • with mapping between Diffserv priority levels and 802.1p priority levels • Pre-requisites • LAN switch must be 802.1p/Q compliant • OXO LANx boards are not compliant • CPU and IP Phones must be connected to switch ports with the same VID

36. 802.1 p/Q support • Benefits • VoIP QoS • Especially useful for VoWLAN deployment in order to map the QoS mechanism from LAN segment to Air segment • Very easy deployment • Configuration limited to 2 VLAN max : 1 VLAN Voice + 1 VLAN Data • Configuration with default values and settings in OMC Not subject to license LAN Access Point • 802.1 p/Q • 802.11e (WMM)

37. 802.1 p/Q support • New VLAN configuration check box in OMC (default VLANid) • Default configuration with all CPUs on one unique LAN

38. 802.1 p/Q support • Segmented LAN for Data and Voice with boards property • IP phone automatic configuration thanks to VLANid distribution through DHCP • Nota: • PCs and IP Phones cannot communicate w/o a router

39. 802.1 p/Q support • Easy priority mapping in OMC between: • the 64 DiffServ (Layer 3) priority levels • And the 8 priority levels defined in 802.1p (Layer 2) • Nota on specific cases • PC behind an IP Phone • IP PIMphony on a PC • Remote worker on RAS (doing Voice and Data)

40. Additional features • CLIR for local/external calls • CLIR (Calling Line Identity Restriction) • Service offered to calling party to prevent presentation of his number to the called party • 2 choices are now provided with noteworthy address in OMC • ClirExtOnly = 0 : CLIR for both external and internal calls as of today • ClirExtOnly = 1 : CLIR only for external calls • Global to the system (not user dependant)

41. Additional features • Phonebook consultation • Show the external number in addition to the name in the Dial By name function • Phonebook number consultation in idle or during calls Name found in the phone book using Dial by Name JONES Bill Directory number associated to the found name

42. Additional features • Callers repertory improvement • Ability to store non-answered calls to a busy destination in the callers repertory • Currently only non-answered calls to a free destination are stored • Enables busy user to easily call back • Applies also if busy call switches to voice mail • If no message left in mailbox : call stored • If message left in mailbox : call not stored • Applies only to external incoming calls

43. Languages • Greek support for • System (only static strings) and Alcatel 8&9 Series • No 8/9 Series terminals with greek keyboard and key labels • No greek display on Reflexes, e-Reflexes, DECT and MIPT • OmniTouch Call Center Office • Including Agent Assistant, Supervisor Console and Statistics Monitoring • Only end-user interfaces (screens and help on line) • PIMphony • Only end-user interfaces (screens and help on line) • Chinese • Extend the R4.1 improvements to the support of 22K characters • No support of Mobile IP Touch and DECT terminals

44. Back-up slides www.alcatel.com

45. What comes next?Key directions for mobility solutions • Alcatel EyeBox Virtual Desktop • Telephony Integration Pack on a PC (already available) • Mobile Virtual Desktop in xHTML (4Q ’05) • Enriched Virtual Desktop (1Q ’07) • Web-based client in UMTS phone • One Number for Wifi / Cellular • Unique software Client for Wifi and GSM • Dynamic roaming between Wifi and GSM • Web-based client in UMTS phone VoIP with SIP-based client on UMTS phone • Fixed Mobile Convergence • IMR Voice mail Call logs Directory Supervision Mobility with WiFi coverage WiFi One Number GSM Dynamic roaming (Nomadic / Multiset) Mobility with GSM coverage

46. Nomadic Mode Terminology