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Jargon Software, Inc .

Jargon Software, Inc. Progress Users Group Oslo & Copenhagen Wireless Enterprise Applications Development & Deployment Issues Practical Solutions Keith Stuessi keith@jargonsoft.com. Wireless Development & Deployment - Agenda -. Issues facing Wireless deployment to enterprises

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Jargon Software, Inc .

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  1. Jargon Software, Inc. Progress Users Group Oslo & Copenhagen Wireless Enterprise Applications Development & Deployment Issues Practical Solutions Keith Stuessi keith@jargonsoft.com

  2. Wireless Development & Deployment - Agenda - • Issues facing Wirelessdeployment to enterprises • Europe and US Wireless Growth Projections • Competitive approaches to resolving the issues • Jargon technical overview • Jargon fit with PSC, Web Services, other middleware • Customer illustrations – Service, Sales, Dashboard • ROI Methodology Illustrations for Wireless projects • Pilot Projects – Keep them simple!

  3. Why should Enterprises more their Applications to Wireless? • Timely capture of data at the point of transaction • Eliminate redundant data entry • Greater accuracy by eliminating paper forms & key entry • Immediate response to more questions • Reduce number of steps in the processes ExpectedResults: - More Revenue from more sales and service calls - Reduced costs from fewer steps & fewer errors - Speed up order entry and service process - Improve customer satisfaction

  4. Issues with Wireless Data…………… …………..for Enterprise Applications Primary Issues with Speed, Functionality & Cost • Time and costs to develop and deploy applications • High volume data entry/lookup is slow and cumbersome with mini-browsers • Low speed transmission • Lack of functionality / Security concern • Cost of airtime • Wireless coverage • Cost of maintenance and support

  5. Cellular data users in Western Europe will increase from 3.5 million in 1998 to 51 million in 2003 (CAGR 70%).European and US Cellular Data Market Forecast (1998-2003)Strategy Analytics

  6. The total number of cellular data users in the US will increase from 1.9 million in 1998 to 28 million in 2003 (CAGR 72%).European and US Cellular Data Market Forecast (1998-2003) Strategy Analytics

  7. US Market is Fragmented(Yankee Group’s 3rd Quarter Wireless Forecast) Total SubscribersMobile Data • Verizon Wireless(CDMA)29.0 1.0 • Cingular Wireless(TDMA& GSM)21.2 .7 • AT&T Wireless(TDMA to UMTS WCDMA)17.9 .6 • Sprint PCS* (CDMA) 12.8 1.0 • NexteliDen & CDMA 7.7 1.5 • Others(Alltel,Voicestream, PalmNet, others) 36.2 4.7 Total 2001 subscribers124.8 9.5

  8. Wireless Enterprise Applications Deployment Approaches • Proprietary Server-Based Middleware(Extended Systems, Aether) Transformation sw to map HTML or XML content to mapping language of targeted devices. Mantra: Can deploy to any device. • Proprietary Server & Device SW & HW(BlueKite,Danger) Optimize data speed through compression and smart caching • Large Database / Middleware Vendors (Oracle & Sybase) Mini databases with much functionality but must sync with host db • Intelligent Thin Client Software (Jargon Software) Application with extensive functionality deployed on the user device

  9. Competitive DeploymentsGeneral Characteristics • Most use dedicated middleware products to map XML or HTML output from host apps into the appropriate markup language for the specific device (WML, HTML), using information in the device db. • Most have a server-based “device db” such as screen size, browser type, support for color, etc., for each device supported. • Oracle and iAnywhere provide mini databases on WPDAs to provide great functionality, but must be synchronized to the host db. • Often support a variety of devices – cell phones, pagers, RIM devices, iMODE, Palm OS. • Little intelligence or business logic is available on the devices.

  10. Jargon Software - What we do • We are a tool provider specializing in high performance solutions running on the internet – wireless and desktop. • Focus: Corporations who want to extend applications to Wireless • Our development and deployment platforms permit the deployment of enterprise solutions to wireless devices in days. • Our deployment engine is about 400kb and executes end user programs which are XML files. - Rapid transmission & extensive intelligence on the device - Extensive functionality for the user. - Off-line as well as on-line capabilities - Apps run on WL Palms, Pocket PC and Windows desktops

  11. Mission Utilize open standards to produce the optimum thin client development and application framework for the Internet generation of business applications served by all web-enabled middleware. • Founded 1997 – Minneapolis, Minnesota • Experience with Progress since 1986 • 30 Clients – including 11 wireless clients • Client Profiles - manufacturing, distribution and medical companies with many mobile workers and remote offices • Largest Client – Extendicare Health Services – Over 600 Jargon Readers on desktops in 250 locations

  12. Jargon – Deployment Concepts 1.) Jargon’s tool platform (Writer) allows rapid development of stored procedures on http-enabled middleware, written in the language of the app (e.g. Oracle PL/SQL, Progress 4GL), for efficient interface to the app’s data. 2.) “Stored Procedures” work with most HTTP compliant middleware. These procedures run applications specific code, which do all the access and return information to our client. 3.) WPDA programs are XML files which are downloaded in seconds from the web server, saved on the device, then executed by our deployment engine (Reader). Javascripting allows for advanced editing, lookup, verification, and store/forward capabilities at the device level. 4.) All wireless apps are stored on the HOST in XML files, client UI and Javascript included. Apps are served automatically when needed, then cached on the Palm db for quick access.

  13. End-User Benefits from - Jargon Deployment - • Real-time wireless emphasis – Hot sync once to load Reader • High speed data transmission – Data only, no HTML • Extensive user functionality - Screen design for rapid data entry, lookup, editing and verification • Online and offline (store/forward) capabilities • Automatic program updates are saved on the wireless device when changes are made at the enterprise level.

  14. Corporation (Sponsor) Benefits - Jargon Deployment - • Applications can be developed and deployed in days. - Developers don’t need to learn code Warrior, C++, Java. - Work flow and processes can be easily extended • Any changes to the programs at the enterprise level are automatically saved/cached on the wireless device, saving time and money in system maintenance. • Reader works on all Palm OS & Win CE devices tested. • Fast performance (data only) minimizes airtime costs. • No expensive transformation middleware is required

  15. Web Services “A web service is a distributed application component whose interfaces are based on interchanging XML-encoded messages.” Tim Bray Co-Creator of XML Founder, CEO and Director Antarcti.ca Systems

  16. Jargon fit with Web Services • We provide the user interface, not the middleware, so we can easily adapt to any middleware designed for the Internet. • Jargon provides effective deployment of the client which is the missing piece of web services. Packaging (SOAP), Description (WSDL), and Discovery (UDDI). Jargon adds 2Q03, but no better than what we are doing now. Just more standardized (and bloated). • Jargon’s client software (Reader) can work with either a J2EE or .NET backend.

  17. Jargon Deployment through Progress and WebSphere Middleware

  18. Jargon Customer/Market Focus Critical Enterprise Applications • Field Service – dispatch, parts, inspections • Sales Support – Order status, entry, history and customer history • Inventory & warehouse operations – transactions, bar coding, picking, printing • Time reporting – service, legal case mgmt, etc.

  19. Jargon Customer Illustrations • Management Dashboard - Reader access to three disparate separate databases • Field Inspection and Repair – City of Madison • Sales Order Entry - Jewelry Manufacturer/Distributor • Technical Field Service/Repair - Medical Device Mfg.

  20. Summary of Expected Benefits • Convenience to end-user & customers • Speed up Order Entry & Service Process • Time savings leads to additional service and sales calls • Additional revenue and cost reductions (Improve Return on Investment) • Improve responsiveness to customers (Improve customer retention)

  21. ROI Measurements Financial(See www.cioview.com) • Present Value - Return on Investment (ROI) • Net Present Value (NPV) - Payback Period - (IRR) Subjective Does it enhance brand value, customer satisfaction, business relationships? In Reality(Info Week research of 225 C-level execs) About half of all projects are turned down as they weren’t seen to have synergy with other initiatives, or they clearly didn’t enhance value to the customer

  22. Monthly Charges25 USERS1000 USERS Airtime – Sprint 1000 min 8 MB data $ 70/mo $ 65/mo Break/fix - $6 per user per month 150/mo 6000/mo Help Desk - $10/user/mo @ 4 calls/yr 250/mo 10000/mo Purchase Costs - - - - - - - - - - - - - - - - - - - - - Initial deployment - $1.2K + $25/device 1800 26000 Treo with CDMA modem 480ea 450ea Jargon Writer - $3295 per seat 3295 6590 Jargon Readers – 25@$150ea; 1k@$100ea 3750 100000 Annual support 1060/yr 16000/yr Developer Training 2000 18500 Progress App Servers + 2 years support 98039200 Total TWO Year Cost (including support) $ 77,500 $2,640,000 Wireless Cost Elements

  23. Wireless Cost Elements 25 Users1000 users Total 2 Year project cost $ 77,500 $2,640,000 (Includes all HW, SW, Airtime, Break/fix and Help Desk) Total 2-Year cost per user $ 3,100 $ 2,640 Cost per user per month $ 124 $ 110 Cost per user per day $ 6.45 $ 5.50

  24. Warehouse Application ROI IllustrationLocal Wireless 802.11b - Costs • Objective: Automate through WL barcode to reduce data entry for receiving, transfer, material usage, and closing pick tickets and work orders. • Total Cost $22,230 (55% of key entry eliminated) • Total Monthly Savings 2,240 • Payback period 9.92 months* *Does not consider error rate on 3.15 million keystrokes

  25. Seek Immediate Positive ROI & Improved Customer Satisfaction • How many more sales calls? • How many more service calls? • How much less paperwork? • How much less data entry? (with barcode) • Real time wireless INCREASES the ROI and Customer satisfaction

  26. Summary - Benefit Analysis for Wireless • Start with investment and benefit objectives • Clearly outline cost elements • Develop realistic “improvement” criteria e.g. More calls, speed up order process, customer responses • Keep it simple & look for short-term return • Conduct a pilot deployment

  27. How to get started with Jargon Wireless? 1.) Download and install Java JRE 1.2. 2.) Download and install Jargon Writer V3. Both 1 & 2 from: http://www.jargonsoft.com/m2/download/index.html 3.) Install and configure Tunnel Broker. 4.) Create a client program (xml file) in Jargon Writer and generate the top-level ".p" file for the host-side programming. 5.) Write the business logic for the host side in ".i" files using whatever text editor you wish to use. 6.) Test and get it running. - We will help you!

  28. Questions? Thank You! Keith Stuessi keith@jargonsoft.com

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