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Management Issues in System Development

Management Issues in System Development. Brandon Lewis Aaron Caracci Jenna Todd. Introduction. How should IS staff be managed? How can systems be implemented successfully? How can legacy systems be improved? How can systems benefits be measured?. Managing the IS staff:.

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Management Issues in System Development

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  1. Management Issues in System Development Brandon Lewis Aaron Caracci Jenna Todd

  2. Introduction • How should IS staff be managed? • How can systems be implemented successfully? • How can legacy systems be improved? • How can systems benefits be measured?

  3. Managing the IS staff: • Recruiting – finding people with the right skills and then providing them with incentives and work culture. • Designing motivating work – UPS case study • Redesigning the job • Reduce Turnover

  4. Five Core Job Dimensions (Figure10-3) • Skill Variety • Task Identity • Task Significance • Autonomy • Feedback from the job • This chart provides employees with motivation through meaningful work

  5. Successful Systems Implementation: • Change Management – the process of assisting people to make major changes in their working environment • Example: introduction of new computer system • People Involved in a change project: • Sponsor – initializes the change • Change Agent – implements the change • Target – people affected by the change

  6. Improvement of Legacy Systems: • The first question that must be asked is to “replace or not replace?” • If the decision is to improve the system then restructure options are as follows: • Evaluate • Compile the program • Clean-up • Reformat • Minimize overhead • Rationalize

  7. More options for improving a legacy system: • Reengineer the System • Refurbish the System • Rejuvenate the System • Replace with a Package or Service • Rewrite the System

  8. Measuring Systems Benefits: • Distinguish between the different roles of systems • Measure what is important to management • Assess investments across organizational levels

  9. Distinguish between the different roles of systems: • Help other departments – support systems to increase organizational efficiency • Carry out a business strategy - eg. CAD systems that customers and suppliers can use to design vs support systems that are used by customers • Systems can be sold as a product or service – eg. Web-based systems

  10. Measure what is important to management: • Customer Relations • CRM • Employee Morale • Keeping employees happy • Cycle time • Project efficiency by saving hours and beating competitors

  11. Assess investments across organizational levels: • Organization Levels: • Individual • Division • Corporation • Three dimensions of an IT investment: • Economic Performance Payoffs • Organizational Processes Impacts • Technology Impacts

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