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Open Questions and Emerging Issues in Management Skills Development

Open Questions and Emerging Issues in Management Skills Development. Wayne Smith, Ph.D. Department of Management CSU Northridge. Organizational Productivity. Zeldes, N. (2009), “Infoglut: It’s the Disease of the New Millennium. How do we Treat It? ”, IEEE Spectrum , Oct.

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Open Questions and Emerging Issues in Management Skills Development

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  1. Open Questions and Emerging Issues in Management Skills Development Wayne Smith, Ph.D. Department of Management CSU Northridge

  2. Organizational Productivity • Zeldes, N. (2009), “Infoglut: It’s the Disease of the New Millennium. How do we Treat It?”, IEEE Spectrum, Oct. • From “plan-driven” to “interrupt-driven” (Mark) • An interruption occurs approximately every 3 minutes • It takes 1 minute to “get back to where you were” for each interruption • Attention Deficit Trail (Hallowell) • Interruptions degrade accuracy, judgment, creativity, and effective management • What is “quality” or “creative” time? • Can it be expressly designed into professional life?

  3. Organizational Complexity • Birkenshaw, J., and Heywood, S. (2009), “Too Big to Manage?”, Wall Street Journal (MIT special section), Oct. 26, p. R3 • Are some companies simply too complex to be run effectively? • Types of Complexity • Dysfunctional • Creeps into companies over time, perpetual practices • Designed • Expecting the benefits of complexity to outweigh costs • Inherent • The rules that exist when everything else is automated • Imposed • Largely beyond the control of the organization

  4. Organizational Psychology • Rock, D. (2009), “Managing with the Brain in Mind”, Strategy+Business, Issue 56. Autumn. • “Neuroscience research is revealing the social nature of the high-performance” workplace.” • http://www.strategy-business.com/article/09306?gko=5df7f&cid=enews2009 • Functional MRI (physiological) leading to a SCARF (psychological) model • Status and its discontents • A Craving for certainty • The Autonomy factor • Relating to relatedness • Playing for Fairness

  5. Organizational Networking • Nevo, D., Benbasat, I., and Wand, Y. (2009), “Who Knows What?”, Wall Street Journal (MIT special section), Oct. 26, p. R3 • “Finding in-house experts isn’t easy. But most companies make it harder than it should be.” • Types of Complexity • Blogs • Individual knowledge • Wikis • Collaborative knowledge • Social Networks • An organic mix of data, information, knowledge, and “wisdom” • Tagging • Work experience, currency of knowledge, self-reported extent

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