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Deval L. Patrick, Governor Joanne F. Goldstein, Secretary Heather Rowe, Director

Workplace Violence Prevention. Deval L. Patrick, Governor Joanne F. Goldstein, Secretary Heather Rowe, Director. Agenda. Workplace Violence Definition Workplace Violence Prevalence Workplace Violence Planning MOAB Overview Roles and Responsibilities Question and Answer.

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Deval L. Patrick, Governor Joanne F. Goldstein, Secretary Heather Rowe, Director

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  1. Workplace Violence Prevention Deval L. Patrick, Governor Joanne F. Goldstein, Secretary Heather Rowe, Director

  2. Agenda • Workplace Violence Definition • Workplace Violence Prevalence • Workplace Violence Planning • MOAB Overview • Roles and Responsibilities • Question and Answer

  3. Workplace Violence Definition • OSHA defines workplace violence as violent acts (including physical assaults and threats of assaults) directed toward persons at work or on duty • Criminal Intent • Client/Patient/Customer • Co-worker • Personal

  4. Workplace Violence Prevalence • US Bureau of Labor Statistics Data: • Workplace Violence fatalities • 2012 – 767 (17.5%) • 2011 – 791 (16.9%) • 2010 – 832 (17.7%) • Leading cause of death for women in the workplace • MA: 2,480 injuries resulting in an estimated 8,680 lost days of work (2012)

  5. Workplace Violence Prevalence • Factors contributing to Workplace Violence • Working with volatile, unstable people in certain healthcare, social services or criminal justice settings. • Working alone or in an isolated area • Handling money and valuables. • Working in high crime areas. • Working in community based settings such as career centers, mental health clinics, pharmacies, and community-care facilities. • Having a mobile workplace such as a taxicab • Delivering passengers, goods or services.

  6. Workplace Violence Prevention and Planning • Existing Policy and Procedure • Safety plan or manual at each career center • Steps in Process: • Develop Policy Statement • Risk Determination and Evaluation • Develop Prevention Program • Implement Program • Incident Response Procedures • Establish Incident Reporting Process • Track Incidents • Develop and Implement Improvements

  7. Workplace Violence Prevention and Planning • Additional Considerations: • Physical Security: • Review of physical workspace • Engineering Controls • Administrative and Work Process Controls • Reduce agitators (RMV greeter) • Early Intervention • De-escalation • Training is only one piece of puzzle • Who to call for help • Shelter in place • Evacuate

  8. MOAB Overview • Management of Aggressive Behavior • How to modify personal behavior to prevent escalation • Recognize threat signals • Actions for each phase of escalation • Divert and escape • Working to make basic training available on-line • Verbal de-escalation training • More advanced training in-person • DLS to provide targeted training • Train the trainer opportunity through MOAB • Skills erosion if not used

  9. Roles and Responsibilities • Organization • Prevention and response plan • Development • Implementation • Training commitment • Sustainability • DLS • Help with prevention and response plan by providing templates • Several weeks before ready for implementation • Resources from FBI and OPM on our website • Assistance with training

  10. The End • Questions? • Thank you • Michael Flanagan, Manager of Safety and Health Programs, DLS Michael.Flanagan@massmail.state.ma.us (617) 626-6958 19 Staniford Street, 2nd Floor Boston, MA 02114

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