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Operations Management MD021

Agenda. Defining

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Operations Management MD021

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    1. Operations Management (MD021) Process Selection and Facility Layout

    2. Agenda Defining “Process” Process Types and the Product-Process Matrix Process Selection Facility Layout

    3. Defining “Process”

    4. Process – Three Definitions A Manufacturing Process is a configuration of people, technology, systems, and information, used to transform inventories of physical inputs into physical outputs. A Service Process is a configuration of technologies and service delivery personnel (and their associated methods, training, information) used to deliver a service-product An e-Service Process is a configuration of digital technologies, supporting physical technologies, and human service personnel used to deliver an e-Service

    5. Process Types and the Product-Process Matrix

    6. Project Process Type Projects Nonroutine Unique set of objectives/custom Limited time frame Processes, people, materials are brought to the location of the project activities Examples: house building, ship building, rock concerts

    7. Fixed Position Layouts (Projects) Fixed Position Layout the item being worked on remains stationary workers, materials, and equipment are moved as needed to the production site Management Issues focus on timing of materials/equipment delivers so as not to clog up worksite avoid relocation of equipment high administrative burden of scheduling all activities to take place on time/at allocated cost

    8. Classic Manufacturing Processes Hayes and Wheelwright (1979) Job Shop Unique items, customized, low volume Batch Shop Moderate volume Make many items in a batch at a time Repetitive (Discrete) Flow Production line, high volume, standardized Continuous Flow Very high volumes Extremely standardized process

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