Our International Community

1. Our International Community Chris Anderson Steven Schutz Sean Duggan Tim Mulvey Kevin Cain Nick Davis Sara Shadid Learning about cultures and Business around the world

2. MEXICO

3. Mexico’s Demographics • Population is around 88 Million • 60% Mestizo(Mexican and European) • 30% Amerindan • 9% White • 1% Other • Catholicism has significant influence on Culture • Vital Trade partner for the U.S. • Oil,exports, tourism, products of assembly plants • 26% of labor force is employed in agriculture

4. Business Practices-Appointments • Make appt. 2-4 weeks ahead of time by mail or telex. Reconfirm one week prior. • Establish contacts as high up as possible. • Use a local to make introductions and contacts for you. • Let your counterpart decide when. • Business hours 9:00 A.M. to 6:00 P.M. • Lunch between 1:00 and 3:00

5. Business Practices-Negotiating • Friendly, gracious, and easy-going atmosphere • Slow pace • Decisions made at Top with consultation from lower levels • Expect delays • Be patient • Personal friendships are vital • Love long-term relationships based on mutual trust and reliability

6. Business Practices-Negotiating • Be warm and personal • Avoid saying “NO” • Get all agreements in writing • Don’t over-compromise • High-end, sharp visuals in presentations • Make them aware of statuses held by each presenter. • Degrees, Titles, Licenses etc. etc.

7. Business Entertaining • Business meetings either breakfast or lunch. • One person pays the bill-most often the oldest. • Women should not bring counterparts unless others are doing so. • Time is one hour behind U.S. Eastern time.

8. Protocol- Business Greetings • Men shake hands. Women pat on right shoulder or forearm area. • Hugs on second and third meetings. • Slight bow when entering room, shake hands with everyone as you arrive and leave. • Mr. = Senor • Mrs. = Senora • Miss. = Senorita

9. Protocol- Business Gestures • Conversations take place at closer distance. • Don’t pull away • Catch attention with a “psst-psst” sound • Men avoid hands in pockets or on hips. • Portrays challenge • Pay for items by placing money in cashiers hand not on the counter.

10. Protocol- Business Dress • Men- conservative, dark suit and tie • Pants and a light shirt for casual wear • Women-dress or skirt and blouse • No Jeans • No Revealing clothing for either sex

11. IRAN

12. Iran’s Demographics • Population is around 75 Million • 61% Persian • 16% Azeri • 10% Kurd • 6% Lur • 7% Other • Most of this populationis Muslim • Industries include petroleum, petrochemicals, fertilizers, caustic soda, textiles, cement and other construction materials, food processing (particularly sugar refining and vegetable oil production), ferrous and non-ferrous metal fabrication, armaments

13. Protocol- Hospitality • Key Value in Iranian culture • Generosity and Welcome behavior • Measure a person’s reputation and character • Always accept others hospitality • If you don’t it will be considered disrespect

14. Protocol- Nonverbal Communication • Nonverbal communication is used a lot in negotiations • Use nonverbal cues instead of direct language • Saying “No” can be considered rude • Direct refusal is rude and not used • Instead to say yes dip your head down with a slight turn • To say no move your head up and back sharply.

15. Protocol- Work Practices • Work week is from Saturday to Thursday • Friday is a Muslim Holiday, so trying to meet on Friday would be a great disrespect • Work days are 9am- 5pm • Flexible with time but expect punctuality from others. • Being patent could greatly improve relationships

16. Protocol- Muslim Practices • Muslims pray five times a day. • This can interfere with business meetings and should be considered when meeting with Iranians. • Ramadan is an important Muslim holiday • In 2013 it starts on the 9th of July and ends 30 days later on the 7th of August • You should not try to make any appointments during this time

17. Protocols- Greeting • When meeting a person for the first time, make sure you use the proper title • Men= “agha” followed by the last name • Women= “khanoom” followed by last name • Wait for them to call you by your first name before you do • Usually start with a handshake for between men.

18. Protocol- Greeting • If a woman is present she must start to handshake • “Salaam’ Alaykum” (peace be upon you) is a common greeting and “Alaykum As-Salaam” (and upon you be peace) is a common response.

19. Protocol- Common Practices • Use right hand or both when handing business cards to people • The left hand is considered unclean • Study the business cards before putting it away. • Decisions are made by top of company • Due to indirect style decisions can take awhile.

20. Protocol- Dress • Men • Wear suits • Ties not common • Women • Dress conservatively • Even go as far to wear to cover hair with scarf

21. GERMANY

22. Germany’s Demographics • Population: 81,305,856 • Ethnic Groups: German 91.5%, Turkish 2.4%, other 6.1% • Religion: Protestant 34%, Roman Catholic 34%, Muslim 3.7%, unaffiliated or other 28.3% • Language: German • Government: federal republic • Capital: Berlin • Industries: among the world's largest and most technologically advanced producers of iron, steel, coal, cement, chemicals, machinery, vehicles, machine tools, electronics, food and beverages, shipbuilding, textiles

23. German Corporate Culture • Germans take punctuality for business meetings and social occasions seriously-tardiness is viewed as thoughtless and rude. • Germans value privacy and tend to keep their office doors closed. Always knock on doors before entering • Decisions are often debated informally and are generally made before meetings rather than consensus expected in the meeting • Written or spoken presentations should be specific, factual and realistic • Germans produce massive written communications to elaborate on and confirm discussions

24. German Dining Etiquette • Keep your hands on the table at all times during a meal -- not in your lap. However, take care to keep your elbows off the table • Use a knife and fork to eat sandwiches, fruit, and most food. • Do not leave any food on your plate when you are finished eating. • If you are taking a break during the meal, but would like to continue eating or would like more food, cross the knife and fork on your plate with the fork over the knife.

25. German Business Dress Etiquette • German Business dress should be formal and conservative • Men should wear business suits that are conservative and dark colored • Women should either wear conservative dresses or business suits • Flamboyant jewelry or accessories should not be worn.

27. China

28. Zhuang– 16.1 million • Manchu – 10.6 million • Hui – 9.8 million • Miao – 8.9 million • Uyghur – 8.3 million • Tujia – 8 million • Yi – 7.7 million • Mongol – 5.8 million • Tibetan – 5.4 million Ethnic Groups

29. Taoism – 31.8% • Buddhism – 10.85% • Catholicism - .39% • Agnostic or Atheist – 53.41% Religion

30. Has recently changed to a more western style of dress. • Especially in urban areas, dress code has changed. • Men wear suits and ties. • Women wear skirts and blouses of a modest cut. • Successful people are expected to look successful. Chinese Protocol: Dress

31. Send as much information as possible in advance. • Be on time. • If hosting, send a representitive to meet the person outside of building. • The oldest guest attending meeting should enter first. • Handshakes and business cards are exchanged. • Host gives welcoming speedch. • Highly structured. • Absolutely no interruption of someone else talking. Chinese Protocol: Business Meetings

32. Rude to call someone by first name unless you have known them since childhood. • In business situations, people are greeted by position. • Often do not smile or greet a stranger. • When saying goodbye, it is appropriate to give a bow to everyone present. • Shaking hands has become more popular amongst men. • Avoid hugging, backslapping, or touching. Chinese Protocol: Greetings

33. To point use entire hand instead of 1 finger. • To call for someone, place palm down and wave fingers. • Holding hand near the face and slightly waving means no. • Shaking your fist at someone means that you are angry at them. • Holding hands together in a fist and shaking them above head means thank you. • Right hand to the heart means “sincere promise” Chinese Gestures

34. 2nd largest country in the world behind Russia. • Capital City: Beijing • Largest City: Shanghai • Population: 1.3 billion • Language: Standard Chinese • Government: Communist Chinese Demographics

35. 5 day work week. (Monday – Friday) • No more than 44 hours a week. • 8:00 a.m. – 5:00 p.m. • Two hour lunch break from noon to 2:00 p.m. Chinese Work Schedule

36. Negotiations take longer in China. • Hard for people of different rank to have a negotiation. • Gift giving is a common way negotiations start. • Negotiations commonly take place during long meals, and alcohol is provided. • Chinese people have tendency to be more subtle and beat around the bush more when negotiating. Chinese Protocol: Negotiations

37. It is important to keep guest occupied. • Elders are always treated with more respect than others. • Considered rude to not allow someone to smoke in your house. • Giving gifts is much more common in china. • Make sure to see guests off. This means walking them to a train, a taxi, or whatever is deemed necessary. • Guests are treated with tremendous respect and are offered just about everything by host. Chinese Protocol: Hospitatlity