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Consumer Responsibilities

Consumer Responsibilities. Business & Personal Finance. The marketplace is full of deceptive and misleading promotions that induce consumers to buy goods and services of inferior quality or things they do not really need or want. Deception.

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Consumer Responsibilities

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  1. Consumer Responsibilities Business & Personal Finance

  2. The marketplace is full of deceptive and misleading promotions that induce consumers to buy goods and services of inferior quality or things they do not really need or want.

  3. Deception Occurs when false or misleading claims are made about the quality, the price, or the purpose of a particular product.

  4. Prevention is still the best safeguard against financial misfortune.

  5. Fraudulent and Deceptive Marketing Practices

  6. Being a Responsible Consumer Identify Deceptive Practices Shop Smart Online Shopping Stay Informed Seek Redress

  7. Shop Smart Shop at several stores Be aware of prices Understand sale terminology Avoid impulse buying Plan you purchases Compute unit prices Read Labels

  8. Check containers carefully Read contracts Keep receipts and warranties Compute total cost Ask for references Be loyal Check up on businesses Wait a day for major purchases

  9. Online Shopping • Shop at secure websites • Check the website address • Research the website before you order • Read the websites privacy and security policies • Shop safely • Share only the essentials when you order • Print and keep the confirmation order • Know shipping and return policies • Use common sense

  10. Stay Informed • Be familiar with sources of information • Read warranties and guarantees • Read and understand care instructions • Analyze advertisements • Know consumer protections laws • Inform consumer protections agencies of fraudulent or unsafe products or services. • Keep good records or complaints, defective products, actions taken, etc.

  11. Seek Redress • Take the product back to the store where you bought it. • Calmly explain the problem to the salesperson. • Stay firm but not angry • Say that you are dissatisfied and explain why • If you are not satisfied with the managers remedy, put your complaint in writing to the store’s owner or headquarters. A remedy to a problem

  12. Send photocopies of evidence • Sales receipts • Warranties • If you are still dissatisfied with the result, file a complaint with the appropriate government agency for consumer protections. • Finally, you may need to seek legal recourse.

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