Behavior-Based Safety – Basics Overview

1. Safety Management Institute II – Module 4 Behavior-Based Safety – Basics Overview WELCOME! Doug Handy, CSP [Douglas.Handy@LibertyMutual.com]

2. Presentation Goal and Objectives Upon presentation completion, you should have the ability to: • Describe the Fundamentals of Human Behavior • Understand that Behavior Based Safety enhances, and does not replace Conventional/Traditional Safety • Quantify Behavioral Risk from a Systems Perspective • Identify Best Opportunities for Behavioral Risk Reduction • Understand the importance of ‘Feedback’ – and how it applies to Human Behavior and Behavioral Based Safety.

3. Safety Management Institute II – Module 4 Behavioral SafetyConcepts

4. Behavior Based Safety vs. Traditional Safety During the next few slides – please think about and ask yourself: • Where is the Traditional Safety in this process • What does Traditional Safety do in this process (We will discuss as we go along)

5. Risk Iceberg

6. System Variance Risk Process Failure Return on Investment Measurement Effectiveness Incident Harm Claim Cost Effort The Loss Cost Stream Process Control Reactive Proactive Damage Control

7. Environment Optimized System Motivation Capability System Variance Thorough examination & understanding What We Have - Physical What We Know - Training & Skills What We Do - Behaviors

8. Traditional Safety Focus • Traditional Safety mainly focuses on: • Environment and Capability systems • Physical items • Physical system and processes • Guarding, Egress, PPE, etc…

9. Behavior Safety Focus • Behavior Safety mainly focuses on: • Motivation systems • Choice and ABCs of Human Behavior • Can be set to focus on specific behaviors within methods and processes • ‘Bending at the knees – not just lifting properly, etc… • Using every step – not just on avoiding slips and falls, etc…

10. Behavioral Safety • A process that aims to create optimum performance in behaviors known to prevent incidents by: • Involving everyone • Measuring performance through observation • Adjusting systems to support the right performance • Primarily delivering reinforcing consequences when specific safe behaviors are observed • Celebrating performance improvement

11. The ABC’s of Human Behavior

12. Habit The Four Consequences We get what we want We avoid what we don’t want We get what we don’t want We don’t get what we want

13. Consequence Strength Factors Apply equally to reinforcement and punishment

14. Consequence Forms

15. Improving Performance

16. Speeding It’s Monday morning I need to get to work on time I can speed or I can follow the posted speed limit I get to work on time! I passed others! I went fast! Basic Motivation Framework I exceed the posted speed limit I decide to exceed the posted speed limit

17. Speeding On Tuesday morning I need to get to work on time I get a $200 speeding ticket in a construction zone Have to tell spouse. I can speed or I can follow the posted speed limit Basic Motivation Framework I exceed the posted speed limit I decide to exceed the posted speed limit

18. The Stop Sign The next morning … I need to get to work on time Basic Motivation Framework I can stop at stop signs or not stop I get to work unharmed I decide to stop at all stop signs I stop at all stop signs

19. Speeding & Stopping What is the difference?

20. Consequence is King!! • Consequences determine our behaviors • In Traditional and BBS processes – consequences really determine our behaviors, habits and decisions while at work (& off the job) • In BBS process – the focus consequence is the feedback provided • Individual feedback (Recognition or Accountability) • Group feedback (Recognition or Accountability)

21. What We Need To Know To Change Performance

22. Activity – Penny Pitch Exercise

23. Sample Behavior Based Observation Form(Simple)

24. Sample Behavior Based Observation Feedback Form (Simple)

25. 2011-9-23 1:35pm Larry Peterson X Driver did a fantastic job of Carrying package in his Powerzone 10 IIII IIII 10 Demonstrated the proper use of the handrail while entering and exiting the Pkg car. Explained how using the handrail reduces exposures to SF’s and reduces the loads on the Ankles, Knees, Hips and Lower Back! 9 9 IIII IIII 9 Driver did a fantastic job of using Flashers 9 IIII IIII IIII II 7 I 1 7 Driver did a good job of selecting safe parking areas. 1 II 2 2 Demonstrated proper use of the horn while backing and explained the benefits to reducing pedestrian type crashes. I III 3 Driver did a fantastic job of only backing when necessary. 3 1) Driver did a great job of using his turn signals during the entire observation process. 2) Demonstrated and reviewed the proper Walking at a Brisk Pace vs. running with the driver; discussing how the method reduces Slips, Trips and Falls and keeps the driver safe throughout his career.

26. Behavioral Safety Process... • A systematic, data-driven approach • Managing people’s work activities • Focuses positive reinforcement on productive behavior • Method to reach high performance • Arrange organizational “systems” to support safety • Are “contagious” and often spread to other areas of performance such as quality, productivity, compensation, etc.

27. Behavior-Based Safety is NOT… • A “quick fix” to flawed systems • A substitute safety program • A safety cop • Limited to incident reduction/investigation • A one time safety project • One & Done…. • Safety on its own with no consideration for Quality, Production & Customer Service ….

28. Thank You!!! Questions?