Successfully Managing Change To Realise STP

1. Successfully Managing Change To Realise STP Adam Stern Ibacas Consultancy Ltd

2. Successfully Managing Change To Realise STP Building A Business Case • Identifying the business drivers for change • Defining the future state • Technology solution vs Target Operating Model • In-house build vs buy • Short term fix vs long term strategy How To Successfully Implement An STP Solution • Documentation, documentation, documentation • Project risk and resourcing vs Operational risk control • Common barriers to achieving full STP • Working with 3rd party vendors • Implementation strategies Corporate Actions 2012

3. Building A Business Case • Identifying the business drivers for change • What is the problem / why is change necessary? • Who or what is driving the change? • What is the impact of this change on Asset Services? • What are the success criteria for the project? • Defining the future state • What will your organisation look like in the future? • What will your Asset Services group need to like like to support the future state organisaion? • What is the impact of doing nothing? • What are the benefits of implementing change and how can they be measured? Client Service Technical Architecture Risk Management Efficiency Corporate Actions 2012

4. Building A Business Case • Technology solution vs Target Operating Model • Is technology the answer? • Can a change to people and processes deliver the required results? • In-house build vs buy • How do I decide whether a vendor solution is right? • Does the vendor solution solve enough of my problem? • Should I consider an in-house build? • Short term fix vs long term strategy • How “big” is the change that needs to be delivered? • How “big” is the solution that is required? • Is a short term fix needed as the complete solution, or as a interim step Corporate Actions 2012

5. How To Successfully Implement An STP Solution • Documentation, documentation, documentation • Business Case, Project Initiation Document, Project Plans, Curresnt State Analysis, Future State Analysis, Requirements Catalogue, Process Flows, Business Requirements Documentation, Functional Specification Documentation, Change Control, Test Plans, Test Scripts, Implementation Plans, Training Documentation, Benefit Realisation Tracking. • Linked documentation. • Project risk and resourcing vs Operational risk control • How will the project be resourced? • Where will the resources come from? • BA vs SME. • Internal vs External resourcing. • Common barriers to achieving full STP • Trying to replicate an existing manual process, within a system. • Poor planning / poor documentation. • Inadequate reference data. • Integration issues. • Low levels of buy in from users Corporate Actions 2012

6. How To Successfully Implement An STP Solution • Working with 3rd party vendors • Pre-selection • Clear requirements. • Meaningful demonstrations with relevant data • Reference site checks. • Identify all product gaps • Post Selection • Joint ownership of delivery plans. • Define roles and responsibilities / governance. • Define success criteria. • Implementation strategies • What is the best delivery strategy? • Function vs product vs event type vs location Corporate Actions 2012