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Friday Hill Tenant Management Organisation

Friday Hill Tenant Management Organisation. Abbreviated Annual and Financial Reports 1 st April 2006 to 31 st March 2007. Opening Statement. Friday Hill TMO is now in its 9 th year of trading. The TMO manages 833 tenancies, 128 Leasehold properties and 124 garages (February 2007).

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Friday Hill Tenant Management Organisation

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  1. Friday Hill Tenant Management Organisation Abbreviated Annual and Financial Reports 1st April 2006 to 31st March 2007

  2. Opening Statement • Friday Hill TMO is now in its 9th year of trading. • The TMO manages 833 tenancies, 128 Leasehold properties and 124 garages (February 2007).

  3. Key Performance Indicates • The TMO collected 101.30% of the rent due. • The TMO dealt with 41 voids and the average turnaround time was 27 days (3.87 weeks). • Of the 2800 jobs raised in the year just under 97% were completed on time.

  4. Major Works • 36 properties at Farthing Close was complete refurbished. (New window, roof, rewired and internally and externally painted). • 25 properties received new windows, this was funded by Friday Hill TMO. • Three block of flats was fitted with a controlled entry door system. • Over 22 elderly or disabled residents had internal decorations carried out.

  5. Achievements 2006 / 2007 • 97% of residents are satisfied with the services the TMO provides. (questionnaire December 2006) • Kite Mark for Good Governance (We are one of the first TMO’s to be awarded this Kite Mark) • In partnership with Hatch Lane Ward Neighbourhood (Local Police) and several contractors we carried out a mini Beat Sweep at Boteley Close.

  6. Achievements 2006 / 2007 • Housing Options (Feasibility Study) further report later on in the meeting. • In June ’06 the TMO started to send Satisfaction Slips to all residents who requested a repair. 39% were returned and of this over 98% were satisfied.

  7. Achievements 2006 / 2007 • Ascham Homes were inspected by the Audit Commission and awarded 2 stars for the service it provides. • Friday Hill TMO supported 7charities during the year. If you would like the TMO to sponsor your favour charity please let the office know.

  8. Community Activates • Friday Hill TMO continues to work closely with Friday Hill Community Association (FHCA). • FHCA arranged for a day to Clacton on Sea which over 120 people attended. • A Children’s Christmas party for 40 children was held. • The annual Friday Hill in Bloom competition took place.

  9. Financial Report • As at 31st March 2007 Friday Hill TMO had a reserve of £233,275. • This figure is £54,860 lower than 31st March 2006 due to the installation of new windows. • The TMO’s current auditors are Ashton Hart David Lee.

  10. Directors Statement • Friday Hill TMO is pleased with our performance for the year 2006 / 2007 and aims to continue to provide this high standard. • In August 2007 Friday Hill TMO carried out it’s Test of Opinion which asked if residents were in favour of the TMO to develop a Community Based Housing Association. (Outcome of the test of opinion to follow).

  11. Directors Statement • Change to the way we deal with the Grounds Maintenance from April 2008. • Friday Hill TMO is an activate member of the National Federation of Tenant Management Organisation and holds a seat on the executive committee.

  12. Directors Statement • Friday Hill Community Association (FHCA) applied and was successful for a grant to run Flower Arranging lesson via Age Concern in Waltham Forest. • FHCA also planning a further trip to Clacton next year, a trip to the local theatre to see the Christmas Pantomime and Friday Hill in Bloom.

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