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Approach to Corporate Campaigns. Pras Ganesh Toyota Motor Europe. HR Risk Management. 2. 1. Risk Prevention. 1. Strong internal standards and philosophy – applicable to all employees (CSR Policy/ TW/ TW in HRM). Achieved. HR Guiding Model/ Standard Models on HR Systems
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Approach to Corporate Campaigns Pras Ganesh Toyota Motor Europe
1. Risk Prevention 1. Strong internal standards and philosophy – applicable to all employees (CSR Policy/ TW/ TW in HRM) Achieved • HR Guiding Model/ Standard Models on HR Systems • Toyota Way training to all Employees – continuously reinforced • Toyota Way in HRM trained to all Executives, Global HR Functionaries and Expatriate • HR Systems designed to maintain internal standards • HR Functional Priorities – emphasizing standards and preparations 3
1. Risk Prevention 2. Employee Relations is the key to our growth and success - Focus Internally (Employee Relations not Industrial Relations) Ensure stability of employment and maintain / improve working conditions “Achieved” Mutual Trust & Respect CompanyAttain corporate prosperity Employee Stability & improvement of livelihood, self realization Share common values Render maximum cooperation to attain corporate prosperity Labor Relations; = The Total Sum of Individual Human Relations at all Workplaces 4
’09-’10: Recall campaign 1,140K 905K 1,260K 2007 2009 2008 2010 1. Risk Prevention Practiced during most challenging times “Achieved” 1 2 3 Sept ’08: Bankruptcy of Lehman Brothers (economic crisis) 11/03/’11: Earthquake/Tsunami in Japan 808K 822K On top of that: Strong yen: affecting profits 5
2. Risk Awareness 1. Strong Labour Risk Management Process with Checks Almost Achieved • Usage of tools such as • Risk Calendar • Human Resources Indicators • Motivation Survey • Compact HR System Assessment • “Genchi Gembutsu” – Periodic visits to see and confirm Monthly Labour Risk Management Process with all affiliates and Global HQ Involvement of relevant stakeholders – purchasing, external affairs 6
2. Risk Awareness 2. CSR Compliance Check Sheet to Global affiliates and Key Suppliers Work in Progress Toyota Distributed & collected “Question sheet” Compulsory audit Follow-up procedure in place Affiliates Supplier Ask corrective action plan 7
2. Risk Awareness 3. Antenna for Labour Issues (e.g., GIRN) Work in Progress NGO Union NGO NGO Key Suppliers TMC TME Union Union Union affiliates affiliates affiliates affiliates NGO NGO Union Union NGO NGO Union 8
3. Risk Event Management 1. Readiness for Dealing with actual Campaigns Work in Progress • Readiness Activities (example) • Global Risk Management Committee to lead (raised awareness of possible risks) • Human Rights Working Group to handle operational issues with relevant stakeholders within the company • Key network development to support during campaign • Common “white paper” to answer possible campaign issues globally • Positive propaganda of strengths • Onsite support from GHQ/ RHQ is required 9
