eOneGroup, IBM ISV Customer Day - Linux World 2004

1. Responsive Customer ServiceOn-line Marketing Merchandising- Increase revenue- Expand your reach- Cut costs eOneGroup, IBM ISV Customer Day - Linux World 2004

2. eBusiness - Needs, Pain Points

3. CEO • Poor company image • Eroding market share • Not meeting investors expectation • Declining profitability • Decreasing shareholders value • Inability to raise capitol • Inability to find quality employees

4. COO • Increasing operating cost and expenses • Inconsistent quality • Cost of goods rising • Can't meet current customer demands • Inability to consistently reach productivity

5. CFO • Eroding operating profits • Lack of timely and accurate reporting • Cash flow problems • Declining ROI and ROA • Declining margins • Increasing receivables

6. VP Sales • Decreasing sales • Increasing selling expenses • Not meeting growth goals • Inability to accurately forecast revenue

7. VP Marketing • Eroding market share • Cannot drive high quality leads • Inability to gain market visibility • Inability to maintain web content • Reliance on IT for site changes

8. VP Manufacturing • Not meeting manufacturing schedules • Not meeting shipment schedules • Excessive Inventory Levels • Increasing cost for R&D • Lack of capital for equipment • Inability to meet cost targets

9. VP MIS • Inability to meet users demands • Inability to deliver long-range strategies • Trouble keeping up with technology • Poor department image

10. VP Engineering • Budgetary constraints • Increasing time to market • Escalating design costs • Inability to develop a new product plan

11. VP Human Resources • Inability to reduce administrative costs • Inability to hire and maintain qualified staff • Reports are late or inaccurate

12. eBusiness • How is your company currently leveraging the web? • What ecommerce technology is in play at your company? • What options are you currently exploring for the future?

13. eBusiness solutions should offer customized presentation of items, individual pricing and promotions, and multiple payment options. Self service capabilities to answer inquiries Are your customers able to access information about their accounts (ex. order status/history, service agreements, etc.) Does your business model support online commerce? If yes, are your front-end web applications integrated with your back office/fulfillment systems? Are you able to easily personalize website content for individual customers? What are your customers asking you to do from a web perspective?

14. eBusiness solutions should offer customization by your customers, through effective presentation of kit parents and selectable components and/or the ability to configure a valid bill of material of features and options. A good eBusiness solution allows customers to configure a customizable item. Does your current web commerce technology allow product and order customization at the point of sale?

15. eBusiness allows companies to track online effectiveness by capturing & analyzing customers’ browsing and purchasing habits. How do you currently measure site effectiveness? How well are you able to understand/predict buying behavior? Are you able to predict paths that visitors are likely to take through your online store? Are you able to predict which groups of pages are frequently viewed during the same session? Are you able to locate the exact page where customers are most likely to abandon a cart? Are you able to leverage this information to effectively drive personalization?

16. TRANSACT oneCommerce CUSTOMIZE oneConfigurator ANALYZE oneClickStream

17. What to do? • On Demand • Portal • Commerce • ERP Web Module • Best of Breed

18. eOneGroup Overview eOneGroup product suite

19. Case Studies

20. eOneGroup Overview Tommy Hilfiger • Losing business in small store channel • Couldn’t address the small clothing shop using its existing (EDI-based) systems • Using Customer Service Reps and manual (phone/fax) order methods would not be profitable • Had previously failed in disconnected commerce website attempt • Wanted to get live quickly with outside resources, and then transition to internal maintenance of the site • Needed to connect to multiple, disparate back-end systems

21. eOneGroup Overview Tommy Hilfiger ROI • Acquired > 3,000 new customers • Replaced employee stores with website • No personnel required • No store inventory needed • No floor space needed • Eliminated all costs for employee store • Manufacturing spec documents online • 24 X 7 access for Pacific Rim manufacturers • Eliminated physical paper distribution costs

22. eOneGroup Overview Tommy Hilfiger “With eOneGroup and eOneCommerce, we got everything we wanted in a solution: rapid installation and rapid return on investment.” – Ally Woo, CIO Tommy Hilfiger

23. Login (member information) Change password Forgot password Get category availability Get item availability Get item color availability Get item color / size availability Check order dollars Get item master / price data Get item images Reserve inventory Order creation Order status Send emails from back-end systems via eOneCommerce email database Tommy’s Interfaces

25. eOneGroup Overview YKK (USA) • Customers were demanding 24 X 7 real-time information to back-end data that resided in multiple (user-surly) systems • Needed a portal that would enable customers to check inventory, place orders securely, track and review order status and history, and access a variety of links, including an online product catalog. • Wanted a tightly integrated, highly customized, but turnkey solution they could eventually take ownership of

26. eOneGroup Overview YKK (USA) ROI • Leveraged existing IT procedures, hardware, skillsets • Backup / Recovery • Operators • System management • Customer self-service during initial pilot rollout saves > 10 hours of FTE time per day

27. eOneGroup Overview YKK (USA) When YKK USA narrowed down its list of software providers, the recent successes at eOneGroup eclipsed the competition. -- Sara Carnell, Director of Operations YKK (USA)

28. eOneGroup Overview BiC Graphics Leveraging Friedman’s Assemble to Order Application and the iSeries were key to the success of our eBusiness Strategy, Mike McEldowney, CIO BiC Graphic

29. eOneGroup Overview Pure Fishing Due to our rapid growth we required an eBusiness platform that easily integrated new employees, customers, and suppliers. John Weaver, CIO Pure Fishing

30. eOneGroup Overview SCOLA

31. eOneGroup Overview Monogram Foods

32. eOneGroup Overview Omaha Steaks • Achieved 60% per order cost savings for internet orders • Savings in call center time • Use members, promotions, pricing, inventory from back-end systems • Needed huge scalability—sometimes • Busy seasons (20,000 orders per day on website) • Wanted cost-effective solution that didn’t “waste money” during slow seasons • Very “promotion-driven” • Needed a website that marketing staff could manage & change themselves

33. eOneGroup Overview Omaha Steaks ROI In 2 years, website sales quadrupled and cost went down 60%

34. eOneGroup Overview Omaha Steaks “After reviewing other applications, we were impressed with eOneGroup’s eOneCommerce. No other application came close to offering its functionality and flexibility.” – Jeff Carter VP and CIO, Omaha Steaks International

35. eOneGroup Overview Wolferman’s Bakery

36. eOneGroup Overview Wolferman’s Challenge • Lost > 1,000 orders last Christmas when website response time was > 2 minutes per page • Lost repeat business because website not connected to inventory system • Website changes were difficult to make • Off-line and On-line not fully integrated

37. Wolferman’s Results • Order costs dropped from $5-6 per phone order to $1.50 per web order • Enhanced responsiveness to customers has fueled a 20% increase in sales • “By preventing a repeat of the $300-500k in losses that we previously experienced, the solution has paid for itself in one holiday season,” (John Butorac, DVP-Wolferman’s)

38. eOneGroup Overview

39. eOneGroup Overview eOneGroup mission • eOneGroup provides software products and services to organizations wanting to: • Streamline Business Processes • Cut Costs • Increase Sales • Deploy integrated solutions for customer, employees and partners • Reduce technical expertise required to create and maintain the website • In Aberdeen Group’s words, eOneGroup provides: • “Robust application simplicity, greater reach at a lower cost: The Second Wave of Sell-side commerce” (Kent Allen, Aberdeen Group)

40. eOneGroup Overview eOneGroup offers… • Suite of Application Software that enables • B2C Commerce • B2B Commerce • Supply Chain • Customer Self Service • Complex Commerce • Complex Sales Channel Enablement • Proven methodology and track-record • End-2-end expertise for all aspects of an integrated web portal

42. eOneGroup Overview eOneGroup product suite

43. eOneGroup Overview Value proposition • Fast ROI • Quick to Install • Built to Easily Integrate • Easy to Administer • Advanced Features • Scalable and Robust • Pick your Platform • Take ownership

44. eOneGroup Overview Competitive advantage • Connectivity and Integration • Platform Independent • Speed to Market and Implementation • Lower Cost of Ownership • Customer references • HP, IBM and Sun partnerships

45. eOneGroup Overview Platform independent Tomcat BEA Websphere Oracle Apache IBM HTTP Server Tomcat IIS Intel (Linux, NT, Win2K) iSeries / OS400 - Linux pSeries / AIX - Linux zSeries / OS/390 - Linux Sun / Solaris HP / HPUX DB2 Oracle MySql SQL Server

46. Marianna eOneCommerce Portals

47. Customer-proven success • eOneCommerce provides all of the benefits of an application with all of the personalization of custom-written code

48. eOneGroup Overview For more information Contact: Dan Watson eOneGroup 402-970-6701 www.eonegroup.com 877-FAST-ROI