1 / 10

Advanced Access & Office Efficiency Learning Session 3

Advanced Access & Office Efficiency Learning Session 3. Draft August 11, 2010. 3. Reducing scheduling complexity. Agenda Action Period questions Share progress & measures Revelations Challenges Successes Key concepts and strategies Sustain the improvements.

ursula
Download Presentation

Advanced Access & Office Efficiency Learning Session 3

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Advanced Access & Office EfficiencyLearning Session 3 Draft August 11, 2010

  2. 3. Reducing scheduling complexity • Agenda • Action Period questions • Share progress & measures • Revelations • Challenges • Successes • Key concepts and strategies • Sustain the improvements

  3. Report out: Action period experiences • “All teach, all learn, all share” • Successes, challenges, keys to success • Tests of change - PDSAs • Measurement – what does the data tell us? • Patient experience

  4. Collaborative Aim • The care of patients will be redesigned to improve access, capacity and efficiency. • How was the aim accomplished? Advanced Access, and Office Efficiency change packages will be used to decrease the wait time of patients for, and at, appointments in Primary Care • How will we know this has been accomplished? Change will be evidenced by improved 3rd next available appointment, and improved appointment cycle time.

  5. Strategies to sustain the changes • Establish and document standard processes • Establish measurement processes • Make changes to job descriptions • Pay attention to orientation and training • Others?

  6. Sustainability Activity • At your table, develop a plan for sustainability of your improvement work • Use one or more of the strategies outlined in the previous slide, or come up with others • Share your ideas with the group

  7. Facilitating the spread of improvements • Explain benefits of advanced access and improved efficiency • Address concerns & questions of providers • Use the data • Share your work with others

  8. “Spread Activity” • Working at your table, come up with:1. Ideas for messages about benefits • What is different for you and for your patients since you started this work? • What do you know about what works and what doesn’t for access and efficiency in your practice? • 2. A news headline that summarizes your improvement work.

  9. Next steps … • Ongoing support • Informal meeting & calls

  10. What’s Next? • What would you like to achieve? • How will you know that you’ve achieved it? • What small change can you make in the near future that will make an improvement?

More Related