1 / 23

MODERN OFFICE ENVIRONMENT

MODERN OFFICE ENVIRONMENT. Session 4 12:15 - 12:45 Dr Deepak B Phatak, IIT Bombay. SESSION OVERVIEW. Modern Tools Integrated Office Environment Work Flow Management. MODERN TOOLS. CONVENTIONAL TOOLS Word Processors Spread Sheets Simple Data Managers More Advanced Facilities

malissa
Download Presentation

MODERN OFFICE ENVIRONMENT

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. MODERN OFFICE ENVIRONMENT Session 4 12:15 - 12:45 Dr Deepak B Phatak, IIT Bombay

  2. SESSION OVERVIEW • Modern Tools • Integrated Office Environment • Work Flow Management Modern Office Environment

  3. MODERN TOOLS • CONVENTIONAL TOOLS • Word Processors • Spread Sheets • Simple Data Managers • More Advanced Facilities • E-mail, Bulletin Boards Modern Office Environment

  4. INTEGRATED OFFICE ENVIRONMENT • Multiple Sessions In Different Windows • Single Environment • No Multiple log-ins • Browser Front-end Modern Office Environment

  5. INTEGRATED OFFICE ENVIRONMENT • Cut And Paste Information Across Applications • Automatic Info Movement • E-Mail to Data Base to Graphics • Multi Media Capability • Project Management • Office 2000 Modern Office Environment

  6. WORKFLOW MANAGEMENT • Coordinating • Multiple Activities / Programs • Many People • Examples • Application Processing For Credit Cards, Loans • Course Registration By Students Modern Office Environment

  7. CHARACTERISTICS OF WORKFLOWS • Humans And Computers Are Involved • Integrated Office Environment Desirable • Code And Document Repositories • Can Be distributed Modern Office Environment

  8. CREDIT CARD APPLICATION • Step 1: Receive Application • Decision Point [DP] Is The Information Sufficient? • Yes, Go To Step 2 • No, Receive More Information Modern Office Environment

  9. CREDIT CARD APPLICATION • Step 2: Get Information From • Credit Reporting Agency • Applicant’s Bank • Applicant’s Employer • [DP] Is Information Satisfactory? • Yes, Ship Card • No, Reject Application Modern Office Environment

  10. BENEFITS OF WORKFLOW • Increasing Quality of Service • Automated Routing, Work Division • Improved Productivity • Better Throughput • Elimination of Delays Modern Office Environment

  11. BENEFITS OF WORKFLOW • Better Cost-Effectiveness • Efficient Resource Utilisation • Reducing Vulnerability • Better Monitoring and Investigating capabilities • Minimise Chances of Errors Modern Office Environment

  12. PROBLEMS IN WORKFLOW MANAGEMENT • Each Person Must Understand • Individual Tasks • Their Invocation Sequence • Program Used By Each Task • Inputs To Each Such Program • None Of These (Usually) Well Documented Modern Office Environment

  13. PROBLEMS IN WORKFLOW MANAGEMENT • Islands Of Automation • Goal: The Responsible Person Or System MUST Have the relevant Jobs And Pertinent Data At The Right Time Modern Office Environment

  14. WORKFLOW STEPS • Define Jobs, Roles, Participants • Specify Workflow Structures • Verify Model Definition • Navigate, Ensure Work Distribution • Control And Monitor Flow of Work • Post Mortem Analysis And Correction Modern Office Environment

  15. WORKFLOW TERMS • Workflow Model • Specification Of Activities • Connections Between Activities • Necessary Conditions • Activity • A Component Of The Workflow Which Is triggered By The Occurrence Of Events / Conditions Modern Office Environment

  16. WORKFLOW TERMS • Role • Helps Assign Responsibilities • Depends On Capabilities • Worklist • List Of Tasks To Be Done At Run Time As A Part Of An Activity • All These Maintained In A Workflow Database Modern Office Environment

  17. WORKFLOW MANAGEMENT • Coordination / Scheduling of Workflow Activities • Includes Failure Handling • Action Scheduling • with finite-state automation • event-condition-action (ECA) interpreters Modern Office Environment

  18. ECA INTERPRETER • When an automated activity is eligible for execution, WFMS starts the activity immediately • A human activity is added to the work list of the role responsible for that activity to be selected later by the role player Modern Office Environment

  19. ECA INTERPRETER • An application agent - workflow client - supervises the actual execution of an activity Modern Office Environment

  20. MODELING SUPPORT IN TRADITIONAL WFMSs • Workflow level details • WF, inputs, etc. • Step level details • Node, program, inputs, outputs • Data flow between steps • Control flow between steps • Staff definition and organizational hierarchy Modern Office Environment

  21. DATABASES IN WORKFLOW • Data Bases That hold Application And Enterprise Data • Data Base that Holds the State Of The WorkFlows • Hidden From Workflow Application • Both These Data Bases Can Be Centralised Or Distributed Modern Office Environment

  22. WFMS ARCHITECTURE HUMAN WF DEFINITION TOOL WORKFLOW DATABASE INTERACTION AGENT WF ADMIN & MONITORING TOOL WF ENGINE (SCHEDULER) APPLICATION AGENT APPLICATION PPROGRAM Modern Office Environment

  23. WORKFLOW PRODUCTS Notes (LOTUS) Link Works (DEC) ProcessIT (AT&T) InConcert (XEROX) WorkManager (HP) FlowMark (IBM) Exchange (Microsoft) Modern Office Environment

More Related