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This Session We will explore:

Contingency Planning Remote Surveillance & Facilities Management By Simon Chapman MD Lodge Service. This Session We will explore:. Contingency Planning & Business Continuity Management (BCM). The role of the National Intelligence Centre: Remote location via IP network.

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This Session We will explore:

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  1. Contingency PlanningRemote Surveillance & Facilities ManagementBy Simon ChapmanMD Lodge Service

  2. This Session We will explore: Contingency Planning & Business Continuity Management (BCM) The role of the National Intelligence Centre: Remote location via IP network Monitoring, Control, Management of multiple sites and supply chain, 24-7 Access control post-evacuation: audio-visual, emergency services The systems and technologies available: Security & Facilities Management Protecting potential targets in the City of London and other locations

  3. Contingency PlanningBusiness Continuity Management BS25999 - British Standard for BCM A holistic management process that identifies potential threats to an organisation and the impacts to business operations that those threats, if realised, might cause and which provides a framework for building organisational resilience with the capability for an effective response that safeguards the interests of its key stakeholders reputation, brand and value creating activities.

  4. Contingency Planningand Resilience Continuity ofOperations BusinessContinuity Crisis Communications Disaster Recovery Critical InfrastructureProtection Contingency Planning and Resilience OccupantEmergency Cyber Incident Response InformationSystems Contingency

  5. Synergies between the two

  6. National Intelligence Centre Connecting Sites & the Supply Chain Remote:1. Management2. Monitoring 3. Access Control Data & Risk AnalysisIdentify risks, scenarios on site & in the chain The Intelligence Centre is the hub for Plans: 1. Contingency Planning2. Crisis & Vital Service Response3. Disaster Recovery4. Business Continuity Crisis Management Centre Emergency services & local teams

  7. Why Remote? Central resource & control of multiple sites, teams, disciplines & systems Integration: alarms, CCTV, Facial Recognition, audio, access control, man-down, EPOS, Detectives, vehicle tracking Away from danger, contamination, crime scene, influence & tampering Communication: deployment by multiple comms links – RF, data over IP, SMS, email Restore services to new, disabled or temporary site Cost savings: outsource to share resources; back-up; redundancy; extra expertise

  8. Disaster Strikes Recover Resume Restore Return Reduce Respond Pre-emptand Prevent Within Weeks to Months Within Minutes or Hours Within Hours or Days Disaster Strikes Timeline

  9. Remote Monitoring& Access Control Tested with out of hours delivery for major retailers Vehicle in transit – GPS monitoring and 2-way comms Access Control: Lights On CCTV Unlock Doors Audio Link Man Down Control evacuation & emergency services entry & egress Services control: power supply, lighting, Lifts, HVAC, fire control Deploy local emergency & service teams (e.g. lift repairs)

  10. Target Protection Data Scenarios Test Consider traffic & spaces: staff, deliveries, suppliers, public access & out of hours External v Internal threats: • staff interviews & checks• store detectives, ‘secret shopper’ Deploy Risks Analysts: assess statistics, incidents, response time, costed alternatives Plan Evidence: coordination of technology, detectives, investigation Testing: rehearsals, detectives, ‘secret shopper’ - training

  11. Technology & Systems IPReview range of technology platforms and compatible devices SystemsRF radio, internet telephony, alarms, CCTV, audio, access control, man-down, EPOS, Building Services Lodge Service Accrington centre 1. Alarms: WebWayOne, BT Redcare, CSL Dualcom and Sur-gard Receivers2. CCTV connections are supported via Immix, Sureview International, others Outsource to share resources; back-up; redundancy; extra expertise

  12. Operational Risk Components OperationalRisk Appetite Purpose /Vision 1-3 YearStrategic Plan External EventsEg Weather/Terrorism Strategy OperationalRisk Capital Change Agenda Scenarios Suppliers & Outsource Partners Reporting Core Processes Critical Systems Colleagues Facilities Control Self Assessment Operational Risk Business Continuity Insurance Programme Top-down Operational Risk Profile Policies Key Controls Resilience Incident & Crisis Management Bottom-up Operational Risk Profile End-to-end Process View Claims Work-Area Recovery Incident & Near Miss Reporting Disaster Recovery Operational Risk Strategy & Plan

  13. Finally…Embedding the Culture Define overall risk appetite at Board level. Holistic buy-in paramount Aligned to business processes, including suppliers Practical considerations – need policies & procedures Integration: Risk Department, Business Continuity, Incident Management, Security, Facilities Management. Keep things simple – common language Reviews: data analysis, risk assessment, scenarios, TESTING Potential to drive efficiencies and cost-savings: set KPIs and ROI

  14. THANK YOU

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