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Holistic Services within a Team Structure

Holistic Services within a Team Structure. Kim Capps Janessa Gerber Options Bloomington, Indiana September 23, 2010. Mission Partnering with people with disabilities and our communities to bring about self-directed and fulfilled lives through education, information, and support.

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Holistic Services within a Team Structure

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  1. Holistic Services within a Team Structure Kim Capps Janessa Gerber Options Bloomington, Indiana September 23, 2010

  2. Mission Partnering with people with disabilities and our communities to bring about self-directed and fulfilled lives through education, information, and support.

  3. Options Services • Supported Living • Group Homes • Community Habilitation • Supported Employment • Behavior Support • Respite • Affordable Housing • Technology Supports

  4. Who We Serve: 300 people in South-central Indiana • Mental Retardation 36% • Autism 20% • Cerebral Palsy 7% • Psychiatric Disability 5% • Traumatic Brain Injury 3% • Physical Disability 3% • Sensory 1% • Other Disability 24% • 0-5 4% • 6-17 17% • 18-40 43% • 41-65 28% • 66-85 4% • 86+ 2% • Unknown 2% Disability Age

  5. Options facilitates personal independence and engagement of people in civic and social life • The outcomes…people have: • Jobs • Homes • Relationships • Individuals • Work • Volunteer • Participate in government • Purchase goods and services • Vote

  6. Our Values • Holistic • Individual needs versus programs • Community works best • The people who know someone best are best able to support them

  7. Services Structure Network 1 Network 2 Network 3 Network Coordinator 4 Team Managers Network Coordinator 4 Team Managers Network Coordinator 3 Team Managers 3 Supported Employment Managers, Supported Employment Coordinator, 2 Directors of Services, Ancillary Staff Network 5 Network 6 Network Coordinator 5 Team Managers Network Coordinator 4 Team Managers

  8. Options and Supported Employment • A little about the agency when we first started Employment Services: • Less than $3 mill annual budget • Around 100 employees • Good reputation in living services but no employment focus • Financially unstable

  9. Options Now • Around $8 million per year • Over 300 employees • Employment well established • Waiver services still the major driver

  10. How did we get here? • Think of one person you serve • Write down all the people who work with that person • Add them up

  11. Why Supported Employment • People said that they wanted it. • Fit our mission • Partnering with people with disabilities and our communities to bring about self-directed and enriched lives through education, information and support • Represented our values

  12. Influencing Factors • Staff capacity • Local resources • Good jobs • Desire to improve quality of lives

  13. Barriers • Limited experience • Residential focus…hard to redirect people to jobs • Limited financial resources • Being the little kid on the block • Winning over your funders

  14. How It Works • Team based • Cross functional • Resource persons In other words… • It’s everybody’s job

  15. Dennis • Residential staff • Employment supports

  16. Mindy’s Story • Ongoing supports • DSPs provide direct support • Employment staff provide oversight and support to DSPs.

  17. The How To… • Assess strengths and weaknesses • Determine whether it fits • Gather information • Determine the financial impact • Plan, market, follow through • TRAIN • Just do it!

  18. Tackling the External Challenges • Competition • Skeptical Funders & Referral Sources

  19. Tackling the External Challenges • CARF • Business Climate • Knowledge of Supported Employment • Economy

  20. Tackling the Internal Challenges • Lack of Comfort with ChangeExpertise/Confidence Experience Other Priorities Hiring Practices

  21. Tackling the Internal Challenges • Providing Holistic Services Integrating systems Training Staff Buy-In

  22. ExperiencingSuccess Community Diversity Works Business Leadership Network Community Transition Councils Networking for Support Vocational Rehabilitation

  23. Experiencing Success • Board Leadership • Staff Buy-In • Outcomes

  24. Outcomes 34% have jobs 25% have their own homes 85% say they spend a great deal of time in the community 96% say services have made a positive difference Average Employment Tenure is 2.4 years

  25. Final Thoughts • Start Slowly .. But Start • Prepare and Support Staff • Be Prepared for a Slow Financial Start • Meet Regularly and Celebrate • Success breeds success

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