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Internal Communication Strategy Planning March 12, 2010

Internal Communication Strategy Planning March 12, 2010. Internal Communication Purpose Statement. Support employee engagement by: facilitating ongoing and open dialogue to connect employees to each other and to Alegent Health; and

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Internal Communication Strategy Planning March 12, 2010

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  1. Internal Communication Strategy PlanningMarch 12, 2010

  2. Internal Communication Purpose Statement Support employee engagement by: facilitating ongoing and open dialogue to connect employees to each other and to Alegent Health; and increasing employee understanding of how what they do every day helps fulfill our strategic priorities Commitment Line of Sight = + Engagement Do they know what to do? Are employees motivated? Towers Watson employee engagement model

  3. Tips for Successful Measurement • Measure by numbers or percentages • Align communication metrics to program goals/objectives • Keep it simple: communicate three achievable metrics that are being used to measure success • Provide direction in communication on what individuals can do to help achieve the metric • Build baseline measures to assess communication impact/if messages resonate (is outcome achieved?)

  4. Types of Communication Measures

  5. Building Internal Communication Objectives 5

  6. Alegent Health’s Internal Communication Objectives Increase understanding of the connection between individual contributions and the fulfillment of strategic priorities. Increase appreciation of the value of being part of Alegent Health, including the rewards of being an Alegent Health employee. Equip managers to effectively and consistently communicate to employees by: Articulating expectations of managers in communicating. Improving managers’ understanding of business literacy Increasing managers’ awareness and use of communication tools Increase opportunities for employees to connect with each other and Alegent Health 6

  7. Mapping Our Objectives

  8. Alegent Health’s Communication Measures

  9. Alegent Health’s Communication Measures

  10. Next Steps \\wwc\minneapolis\Clients\39974\COM\2010\Comm Strategy\Workpapers\Mar 12 Meeting Materials\Comm Strategy Planning_Part II_031010.pp

  11. Next Steps \\wwc\minneapolis\Clients\39974\COM\2010\Comm Strategy\Workpapers\Mar 12 Meeting Materials\Comm Strategy Planning_Part II_031010.pp

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