Mastering the “Hard Talk”

1. Mastering the “Hard Talk” How to navigate through that difficult conversation using Directional Dialogue

2. Mastering the “Hard Talk” He’s an employee or a business partner. She’s a co-worker, or maybe even your boss. You have to talk with this person and you’ve been putting it off. You just know that he or she will be defensive. There will be conflict.

3. Mastering the “Hard Talk” You don’t look forward to conflict. You don’t like the drama, and you’re afraid that you’ll be sucked into the tension. So just how do you become the non-anxious presence that will diffuse the tension and open up substantive, goal-sharing dialogue?

4. Mastering the “Hard Talk” Directional Dialogue can transform the “hard talk” into a pivotal moment, one in which both parties achieve clarity on the difference between the facts and the legends and beliefs that are made up around them. Using this communication tool separates the feelings from the data so they can each be examined without prejudice.

5. Mastering the “Hard Talk” Once clarity is reached through Directional Dialogue, your listener can focus on your message and give full attention to your issue. What’s more, you have now set the stage for creative feedback. This, then, becomes the “good talk” you wanted all along.

6. Mastering the “Hard Talk” Give me 30 minutes of your time and attention. I’ll show you how to master that “hard talk.” Then, go ahead and call that person. Make an appointment. Get this issue behind you so you can move on.

7. Mastering the “Hard Talk” Presented by: Critical Training Solutions, LLC 6601 Stroud Dr. Houston, TX 77074 (713) 702 – 4334 jwilt@criticaltrainingsolutions.com Presented by: Critical Training Solutions, LLC 6601 Stroud Dr. Houston, TX 77074 (713) 702 – 4334 jwilt@criticaltrainingsolutions.com