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Netgen (16-22 year olds, grown up with the web – expectations)

Netgen (16-22 year olds, grown up with the web – expectations) Kathy Collier, Australian National University. Overview. Background Information Information Services Technology Physical Space. The Australian National University. 13,487 students representing 94 countries 8,179 undergraduate

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Netgen (16-22 year olds, grown up with the web – expectations)

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  1. Netgen (16-22 year olds, grown up with the web – expectations) Kathy Collier, Australian National University

  2. Overview • Background Information • Information Services • Technology • Physical Space

  3. The Australian National University • 13,487 students representing 94 countries • 8,179 undergraduate • 5,206 postgraduate • 102 non award • Around 3,600 staff • Approximately 1,440 academic staff

  4. Student Age Profile

  5. Library (Scholarly Information Services) • Part of Division of Information • 13 programs • Has five main physical locations each with a special subject focus: • Menzies (Asia Pacific collections) • Hancock (science collections) • Chifley (social sciences and humanities collections) • Law • Creative Arts (fine art and music collections) • Print Repository • Information Commons

  6. Organisational Arrangement Scholarly Information Resource Management Program (SIRM) Library User Services Program (LUS) Functions Direction (Planning, Strategies, Policies, Procedures, Evaluation) St a f f Re source s Chifley O pera t i o ns Creative Arts Hancock Law Menzies Deliverables September 2006

  7. Scholarly Information Resources • 2.4 m volumes – print, electronic, microform, theses, rare books • Distributed system (physical and virtual) • Physical locations (10) • E-packages (296, licence agreements, all subject areas) • Digital repositories (E-learning materials, exam papers, E-prints, theses, digital images, ANU E Press) • Document supply • 65,640 serial titles (approx) including 53,600 electronic • Prefer electronic to print format for serials • Gradual move to electronic monographs (access and use arrangements)

  8. Access • Available anytime, anywhere to ANU staff and students • Off-campus access through EZProxy • Many e-journals are linked in the ANU Library catalogue (http://library.anu.edu.au) • Some databases have too many titles to catalogue • Serials Solutions (http://www.serialssolutions.com) facilitates access at title level

  9. Library Management System • My Library Record • View your loans • Place holds • Submit document supply requests without re-entering personal details • View progress on document supply • Change contact details • Saved searches • RSS feeds – new books • Courtesy notices that items are due back • Metafind

  10. Library Services • Open 82.5 hours per week in teaching time • Electronic Resources – 24 hour access • Loans • Reference • Document Delivery • Off-campus services • Disabled users • External Borrowers

  11. Usage

  12. Print RepositoryService Delivery Model • Accessing the material • Online requesting service • Retrieval of physical items • Small reading room for users • Pilot online article requesting service for pre-1990 serials • Transportation of material • Staffingarrangements

  13. Print Repository

  14. Reference Services • Desks in each building • Providing information on the Web • Staff directly • Ask a Librarian • AskANU

  15. Training

  16. 54,411 Library queries 95.7 by Library staff 4.3% by Consultants 24,759 IT queries 29.2% by Library staff 70.8% by Consultants AskANU stats

  17. Library as space • Repurposing between collections and student needs • Group study – big tables • Individual • Data & power access • Laptops -security • Wireless • Quiet & noisier areas

  18. Why change the space?

  19. AskANU – Library and IT queries

  20. Chifley foyer before and after

  21. Information Commons Space

  22. Information Commons Space

  23. Student space

  24. Group study area

  25. Group Study Rooms

  26. Who is IL at ANU Div of Information Library Staff Information Literacy Program AskANU IT Technical Specialists Colleges/Faculties General Staff Academic Staff Other Divisions Academic Skills Teaching Development Careers How is IL delivered? Generic/in curriculum Online At elbow Podcasts, virtual tours GILP – Graduate IL Prog Incorporates Info Searching Info Technology Info Management Academic Writing Tutors Induction Program Offers Entry/exit audits Bundled/single sessions Grad Course Award Specialised support Generic/induction Online, at elbow, phone Staffed by All Libraries GILP specialists (Library & IT) Casuals ANU Colleges ILP – a broadbrush module

  27. Information Services for Students

  28. How we know what to do? • Feedback • Surveys eg Rodski • Regular meetings with student associations • Suggestions • Via web, email • Face to face at desks • Observing how the students are using the space

  29. Thank you – any questions? Kathy Collier Program Leader Library User Services Kathy.Collier@anu.edu.au

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