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Chapter 10

Chapter 10 . Faisal Alfulaij Manuel Morales. COLLABORATIVE COMPUTER-SUPPORTED TECHNOLOGIES AND GROUP SUPPORT SYSTEMS. Overview. Teamwork/Groupwork Group Support Systems / Group DSS Groupware Tools Demo Pros and Cons. Teamwork/Groupwork Characteristics. Groupwork

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Chapter 10

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  1. Chapter 10 Faisal Alfulaij Manuel Morales COLLABORATIVE COMPUTER-SUPPORTED TECHNOLOGIES AND GROUP SUPPORT SYSTEMS

  2. Overview • Teamwork/Groupwork • Group Support Systems / Group DSS • Groupware Tools • Demo • Pros and Cons

  3. Teamwork/GroupworkCharacteristics • Groupwork Any work being performed by more than one person • Characteristics of groupwork • Group members may be located in different places • Group members may work at different times • The task may have to be accomplished very quickly • Some of the needed data, information, or knowledge may be located in many sources, some of which may be external to the organization • The expertise of non-team members may be needed

  4. Teamwork/GroupworkThe group decision-making process • The outcome of a meeting depends on the composition of the group and on the decision making process the group uses. • Differences in opinions are settled either by the ranking person present or, often, through negotiation or arbitration • The members of a group can be in one place, meeting face-to-face, or they can be a virtual team, in which case they are in different places while in a meeting • Virtual team A team whose members are in different places while in a meeting together

  5. Teamwork/Groupwork • Improving the meeting process • Nominal group technique (NGT) A simple brainstorming process for nonelectronic meetings • Delphi method A qualitative forecasting methodology using anonymous questionnaires. Effective for technological forecasting and for forecasting involving sensitive issues

  6. Group Support Systems / Group DSS Overview An interactive computer-based system that facilitates the solution of semi structured and unstructured problems by a group of decision makers • Overview of computerized support for groupwork • The Web supports intra- and interorganizational collaborative decision making through collaboration tools and access to data, information, and knowledge from inside and outside the organization • Intranet vs. Extranet • Time/place framework • Synchronous (real-time) Occurring at the same time • Asynchronous Occurring at different times

  7. Group Support Systems / Group DSS • Time/place framework • The time and place combination can be viewed as a four-cell matrix or framework: • Same time/same place • Same time/different place • Different time/same place • Different time/different place (any time, any place)

  8. Group Support Systems / Group DSS

  9. Group Support Systems / Group DSS • What computers can and cannot do • Modern Web-based information technologies provide an inexpensive, fast, capable, and reliable means of supporting communications • Computerized communication methods do not transmit most of our nonverbal cues

  10. So far… • What is a GSS/GDSS • Evaluation of what kind of GSS/GDSS you may need

  11. Groupware Tools • Groupware Computerized technologies and methods that aim to support the work of people working in groups • Synchronous products • Web conferencing • Instant messaging (IM) • Voice over IP (VoIP) • Asynchronous products • E-mail • Wikilogs • Online workspaces

  12. Groupware Tools http://www.groupsystems.com/resource-center/GroupSystems-Videos/ThinkTank-2-Min-Demo

  13. Pros and Cons of using GSS / GDSS -1 • Supports parallel processing of information and idea generation (parallelism). • Enables the participation of larger groups with more complete information, knowledge, and skills. • Permits the group to use structured or unstructured techniques and methods. • Offers rapid, easy access to external information • Allows parallel computer discussions. • Helps participants frame the big picture.

  14. Pros and Cons of using GSS / GDSS -2 • Anonymity allows shy people to contribute to the meeting • Anonymity helps prevent aggressive individuals from driving a meeting • Provides for multiple ways to participate in instant, anonymous voting • Enables several users to interact simultaneously • Records all information presented at a meeting

  15. Pros and Cons of using GSS / GDSS -3 • Group function and Dysfunctions • Synergy vs. Groupthink • Flaming • Information overload • Critical Success Factors • Personable Facilitator • Collaborative Culture • Cost vs. Benefit

  16. Thank You Questions

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