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DCSS SDU Transition Project

DCSS SDU Transition Project. DCSS STATE DISBURSEMENT UNIT (SDU) TRANSITION PROJECT CHERYL MELLO, Project Manager, CCSAS Migration Projects ANA VEGA, Manager, Financial Data Exceptions Unit. DCSS SDU Transition Project. OVERVIEW

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DCSS SDU Transition Project

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  1. DCSS SDU Transition Project DCSS STATE DISBURSEMENT UNIT (SDU) TRANSITION PROJECT CHERYL MELLO, Project Manager, CCSAS Migration Projects ANA VEGA, Manager, Financial Data Exceptions Unit

  2. DCSS SDU Transition Project OVERVIEW • Current Service Provider (SP) - Bank of America contract expires in December 2011 • Affiliated Computer Services (ACS) State and Local Solutions, Inc. was awarded the new contract effective April 1, 2011. • ACS will be the new SP effective December 5, 2011, with Wells Fargo Bank as the Banking Partner.

  3. DCSS SDU Transition Project

  4. DCSS SDU Transition Project SDU Transition Project (SDUTP) - Project Timeline

  5. DCSS SDU Transition Project • SDU TRANSITION Project Communication • Kathy Sokolik: LCSA Liaison for the project • DCSS Project Director: updates at Statewide LCSA Directors’ Meetings • LCSA Financial and Case Data Management Forums • LCSA SDU Transition Newsletter • DCSS News & Views Newsletter • DCSS California Central: SDU Transition Project Site

  6. DCSS SDU Transition Project WHAT WILL NOT CHANGE: • Direct Deposit: Custodial Parents • Child Support Enforcement (CSE) System maintains all banking information for direct deposits • EFT Collections: EFT Remitters • DCSS will continue using the Bank of America bank account that receives all EFT collections

  7. DCSS SDU Transition Project WHAT WILL NOT CHANGE (Continued): Post Office Boxes:

  8. DCSS SDU Transition Project WHAT WILL NOT CHANGE (Continued): Three Phone Lines to be transitioned: SDU Fax Line: 888-587-5471 SDU LCSA Help Desk: 888-556-2702 SDU Employer Help Desk: 866-380-0368 SDU Website URL: www.casdu.com remains the same, with an updated look 9

  9. DCSS SDU Transition Project WHAT WILL CHANGE: Image Cash Letters (ICL) • The SP currently prepares checks for manual deposit with the Centralized Treasury System (CTS) Banks. The checks are couriered to the banks for deposit. • ACS will utilize Image Cash Letter processing and electronically transmit check images and associated data to each of the CTS Banks.

  10. DCSS SDU Transition Project WHAT WILL CHANGE (Continued): EPC Cards • Cardholders are currently scheduled to begin receiving new Wells Fargo MasterCard cards on 11/10/11 (staggered mailing) • Bank of America Visa Cards will continue to accept money through the month of December

  11. DCSS SDU Transition Project • One-time Future Dated Collections • ACS website will accept one-time future dated payments • ACS IVR to accept after transition WHAT WILL CHANGE (Continued):

  12. DCSS SDU Transition Project WHAT WILL CHANGE (Continued): “1010” Telephone Number going away • The 1010 number is the current SP’s direct SDU Help Desk line • December 1, 2011: eliminating 1010 phone number • A message will advise callers of the ECSS IVR number until December 31, 2011: (866) 901-3212

  13. DCSS SDU Transition Project WHAT WILL CHANGE (Continued): DCSS ECSS IVR Phone Tree • An upfront prompt in the ECSS IVR will provide a single customer option for callers who need to contact the SDU  • A routing point in the ECSS Softphone is being added to allow agents to transfer callers directly to the SDU IVR

  14. DCSS SDU Transition Project WHAT WILL CHANGE (Continued): Imaging & Folders • County correspondence received at the current SP will now be imaged and available on-line through the KidStar application • Exceptions: subset of original legal documents will continue to be forwarded to the LCSAs (i.e. death and birth certificates)

  15. DCSS SDU Transition Project WHAT WILL CHANGE (Continued): Check Template • Removal of payment source on checks • New look with Wells Fargo as the banking partner

  16. DCSS SDU Transition Project WHAT WILL CHANGE (Continued): Collections & Disbursement Engine • The two engines (CE and DE) will now be replaced with one system entitled, “KidStar” • Current Functionality • New functionality

  17. DCSS SDU Transition Project CONVERSION DATA Collection and Disbursement data and images will be converted into the KidStar system. • Collections: • Data • Images • Disbursements: • Data • Images

  18. DCSS SDU Transition Project Website and IVR re-enrollment • Employers and NCPs who utilize the Web and IVR to submit collections will need to re-enroll before December 5, 2011 to continue making electronic payments • Temporary website will be available to re-enroll effective October 3, 2011: https://www.childsup.ca.gov/SDUOutreach

  19. DCSS SDU Transition Project IN-PROCESS TRANSACTIONS All in-process transactions will be coordinated by DCSS Business Solutions. These transactions include: • Foreign Currency conversion initiated by Bank of America • Stop Payments on Bank of America checks • SDU Suspense • Stale-dated checks from Bank of America

  20. DCSS SDU Transition Project TRAINING SCHEDULE Training for Trainers (T4T) Regional Training for LCSAs • 3 sessions in Sacramento (10/25, 10/26, 11/15) • 1 session in Shasta (10/27) • 2 sessions in Alameda (11/9, 11/10) • 1 session in Fresno (11/8) • 2 sessions in Los Angeles (11/1, 11/2) • 1 session in Riverside (11/3)

  21. DCSS SDU Transition Project OUTREACH TIMEFRAMES • EPC Outreach Time Line • 60 days before Go Live: Postcard–”Change is Coming” • November 4, 2011: Flyer– “Card is in the Mail” • November 10, 2011: Cards issued to cardholders • Remitter Outreach Time Line • 60 days before Go Live– Postcard mailing • 15 days before Go Live: NCP/Employer letters

  22. DCSS SDU Transition Project CUTOVER ACTIVITIES • Planning is underway to identify and plan a comprehensive schedule for all activities to support cutover weekend. • Cutover activities are scheduled from November 26 – December 6, 2011

  23. DCSS SDU Transition Project Website Information: • https://www.casdu.com - Bank of America SDU website. DCSS will resume ownership of this domain name during cutover and will redirect to: https://www.childsup.ca.gov/sdu • https://www.childsup.ca.gov/SDUOutreach - DCSS public website page which will contain ACS website, Release 1 – October 3, 2011 • https://www.childsup.ca.gov/sdu - DCSS public website page which will contain ACS website, Release 2 – December 5, 2011

  24. DCSS SDU Transition Project QUESTIONS & ANSWERS

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