The Knowledge Creation Process

1. The Knowledge Creation Process By John Castellani and Phil Piety “Knowledge is to be acquired by a corresponding experience -Henry David Thoreau, 1949

2. What is Knowledge? • Awareness of what one knows through study, reasoning, experience, or association (McInerney) • Acquaintance with or understanding of a science, art, or technique (Webster’s Dictionary) • A meaning of acknowledging, recognizing, inquiring, being aware, understanding, cognizance, intelligence, information acquired through study and learning (Oxford English Dictionary)

3. Knowledge Management • The process, typically used by organizations, to understand and comprehend information by identifying, creating, representing, and distributing knowledge for reuse, awareness and learning. • Knowledge management is a cycle, much like the harvest cycle. As a farmer plants, tends, reaps, enriches, and sows their crops, so must we with our knowledge, understanding, and learning.

4. Model of knowledge creation and innovative and financial performance

5. Approaches to Knowledge Management • Techno-centric: focus on technologies that enhance knowledge sharing and growth • Organizational: Finding processes that work best for a specific organization • Ecological: the interaction of people, identity, knowledge, and the environment as a complex system • Combinatory: combing one of the previous approaches without any contradiction.

6. Drivers of Knowledge Management Programs • Creating shorter new product development cycles • Facilitating and managing innovation • Learning from the expertise of people across the organization • Facilitate learning within the system • Managing data so that employees have rapid access to useful and relevant knowledge of the system and best practices • Having set solutions to many problems the organization may face

7. Tacit (Implicit) Knowledge • Knowledge which is known only to you and hard to share with someone else because it is knowledge gained by intuition, skills, and senses. • This knowledge is hard to identify, locate, quantify, map or value. It is embedded in group and organizational relationships, core values, assumptions, and beliefs. • Example: The only way to learn how to swim or ride a bike is through personal experimentation, observing others, or being guided by an instructor; not through reading a textbook

8. Explicit Knowledge • Knowledge that has been formulated or captured in certain media such as manuals, documents, procedures, and stories. • This can also be shown through audio-visual forms, works of art, and design. • Explicit knowledge is when human skills and motives are externalized.

9. Organizational Knowledge • Knowledge within an organization is constantly changing. Organizations must determine how to overcome any barriers, and ensure stakeholders use knowledge to accomplish goals and make decisions. • Processes within an organization that are in place to transform tacit knowledge to explicit knowledge, allow others in the organization to use it for decision making.

10. Activity: KnowMap Premises • According to John Hibbs, founder of the Benjamin Franklin Institute for Global Education, there is a need for universal access to affordable education worldwide. He published his plan on KnowMap,The Knowledge Management, Auditing, and Mapping Magazine. His plan, consisting of 5 premises, was written to create a better, safer, saner world wide education system. • Using your knowledge of educational systems, think about each of the following premises • For more information on these premises www.knowmap.com/open/hibbs_connecting_dots.html

11. The First Premise Is that the world of education has failed to merchandise itself with Madison Avenue branding techniques; and that this failure is largely responsible for far too many educators being both under-valued and underpaid

12. The Second Premise Is that it is inexcusable that education does not have a pinnacle award that is as globally recognized as the Nobel or the Pulitzer or an Oscar; and until there is such global recognition our failures will continue.

13. The Third Premise Is we have several models for creating a globally recognized prize and a realistic opportunity to hold an event as big as Hollywood's Motion Picture Academy; and that we owe it to ourselves to craft an enterprise which can accomplish these goals.

14. The Fourth Premise Is that such efforts will accelerate greater use of technology and significantly improve the outcome of our work; and therefore major corporations dependent on us for knowledge workers and knowledge customers will support these activities.

15. The Fifth Premise Is that the path to a better, safer, saner world is by universal access to affordable education. Yes, that is exceptionally difficult path but it can be made easer if we widely publicize our achievements and gather onto our bandwagon celebrities and public officials who can be attracted to our spotlights and our megaphones.

16. Conclusion Knowledge guides our personal and professional decisions everyday. The premises presented, I believe, will lead to a discussion where we can bring our knowledge of a system together. I look forward to hearing your opinions, both pros and cons of the material presented and seeing what new learning and knowledge we can bring to our group.